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Fenton’s  Good Business  Corporate Responsibility Communications Presented By: Susan McPherson December 2, 2010
About Fenton ,[object Object],[object Object],[object Object],[object Object],12/03/10
Our Take 12/03/10
What is  Good Business  Communications? 12/03/10 Stakeholder engagement Corporate communications Cause marketing programs Sustainability reporting Content development Public-private partnerships Fenton progress, accelerated { >
CSR Communications ,[object Object],[object Object],[object Object],12/03/10
CR Communications Impacts Bottomline 12/03/10 Nurtures and grows stakeholder trust Helps attract and retain talent Eases governmental  and NGO interference Supports and enhances  the brands Builds critical  relationship capital Softens barriers to market entry Creates a framework for  cross-brand alignment Enhances financial valuation
Evolution of Expectations and Engagement 12/03/10 DEFENSE  & RESPONSE
Evolution of Expectations and Engagement 12/03/10 TACTICAL  OFFENSE DEFENSE  & RESPONSE
Evolution of Expectations and Engagement BRAND COMMITMENT 12/03/10 DEFENSE  & RESPONSE TACTICAL  OFFENSE
Evolution of Expectations and Engagement BRAND COMMITMENT 12/03/10 DEFENSE  & RESPONSE TACTICAL  OFFENSE BUSINESS  STRATEGY
Guiding Principles ,[object Object],12/03/10
Authenticity ,[object Object],12/03/10
Employee Engagement ,[object Object],12/03/10
Outside Resources ,[object Object],[object Object],12/03/10
Determine Stakeholders ,[object Object],[object Object],[object Object],[object Object],12/03/10
Report and Measure ,[object Object],[object Object],12/03/10
Again, Consider Outsourcing ,[object Object],12/03/10
Fine-tune/Revamp ,[object Object],12/03/10
Continue Learning ,[object Object],12/03/10
Connect ,[object Object],[object Object],[object Object],12/03/10
Caution: Greenwashing ,[object Object],12/03/10
FTC Guidelines 12/03/10 FTC's  draft guidelines  inform companies to NOT make  "unqualified general environmental benefit claims"  -- such as calling their products "green." Under current rules, those broader claims are fine as long as the businesses can provide evidence that the product is better for the environment in specific ways.  Proposed change is part of a long-pending revision to FTC's Green Guides, which would also set out the first federal ground rules for the marketing of carbon offsets and renewable energy credits.
Thank You

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CSR Communications/Good Business

  • 1. Fenton’s Good Business Corporate Responsibility Communications Presented By: Susan McPherson December 2, 2010
  • 2.
  • 4. What is Good Business Communications? 12/03/10 Stakeholder engagement Corporate communications Cause marketing programs Sustainability reporting Content development Public-private partnerships Fenton progress, accelerated { >
  • 5.
  • 6. CR Communications Impacts Bottomline 12/03/10 Nurtures and grows stakeholder trust Helps attract and retain talent Eases governmental and NGO interference Supports and enhances the brands Builds critical relationship capital Softens barriers to market entry Creates a framework for cross-brand alignment Enhances financial valuation
  • 7. Evolution of Expectations and Engagement 12/03/10 DEFENSE & RESPONSE
  • 8. Evolution of Expectations and Engagement 12/03/10 TACTICAL OFFENSE DEFENSE & RESPONSE
  • 9. Evolution of Expectations and Engagement BRAND COMMITMENT 12/03/10 DEFENSE & RESPONSE TACTICAL OFFENSE
  • 10. Evolution of Expectations and Engagement BRAND COMMITMENT 12/03/10 DEFENSE & RESPONSE TACTICAL OFFENSE BUSINESS STRATEGY
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. FTC Guidelines 12/03/10 FTC's draft guidelines inform companies to NOT make "unqualified general environmental benefit claims" -- such as calling their products "green." Under current rules, those broader claims are fine as long as the businesses can provide evidence that the product is better for the environment in specific ways. Proposed change is part of a long-pending revision to FTC's Green Guides, which would also set out the first federal ground rules for the marketing of carbon offsets and renewable energy credits.

Notas del editor

  1. Discuss commissioning of study/index
  2. This is often portrayed by changing the name or label of a product to evoke the natural environment or nature —for example, putting an image of a forest on a bottle containing harmful chemicals. Environmentalists often use greenwashing to describe the actions of energy companies, which are traditionally the largest polluters