illycaffè is a global coffee company that sources coffee from over 1200 growers in over 140 countries. It has implemented a Responsible Supply Chain Process for sustainability certification. This certification acknowledges illycaffè's ability to create shared value for all stakeholders, including consumers, clients, talents, suppliers, shareholders, and the community. The certification process involves visiting coffee growers, providing training, monitoring performance indicators, and ensuring social, environmental, and economic sustainability across the entire supply chain. This systemic approach benefits both coffee producers through long-term relationships and quality improvements, and consumers by ensuring sustainable and traceable coffee production.

3. ILLY RESPONSIBLE SUPPLY CHAIN,
A SYSTEMIC APPROACH
TO SUSTAINABILITY
Anna Adriani
Global PR Director & Chief Sustainability Officer
illycaffè S.p.A

4. THE COMPANY
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6 million cups served everyday in more than 140 countries
Trieste, Italy from 1933
Ownership Gruppo illy SpA
990 employees worldwide

5. STAKEHOLDER COMPANY
CONSUMERS
CLIENTS
“illycaffè is a stakeholder
company founded on ethics
and its aim is to improve
quality of life”
Andrea Illy
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TALENTS
SUPPLIERS
COMMUNITY
SHAREHOLDERS
A commitment to quality generates a virtuous cycle that creates value for all stakeholders
Sustainability is economic, social and environmental
Economic sustainability through shared value
Social sustainability though education
Environmental sustainability through respect

6. THE INTEGRATED
SUPPLY CHAIN
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Select and motivate the growers
Knowledge transfer through the University of Coffee (growers trained so far)
Direct purchase
Build the illy community

7. THE RESPONSIBLE SUPPLY
CHAIN PROCESS
CERTIFICATION
 Responsible Supply Chain Process, the certification by DNV that acknowledges the sustainability of the
company all along the supply chain
 Recognizes the company ability to create (and share) value for all stakeholders
 It is the company to take the burden

8. THE RESPONSIBLE SUPPLY
CHAIN PROCESS
CERTIFICATION
It concerns the company in all its aspects
Areas subject to review include:
 risks related to business ethics
 environmental risks
 risks related to personnel
 social risks
It is a specific section on Green Coffee.
It focuses on relationships with growers,
the production process, the monitoring of suitable performance
indicators, and on controls carried out in the field and on the
final product

9. CERTIFICATION
RESULTS 2010/2012
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1200 growers visited
100% of the suppliers visited already once and 50% visited twice
800 visits done by illycaffè’s technicians
900 hours of training on the sustainable green coffee production
2500 participants at the training

10. PERFORMANCE INDICATORS
(SOME EXAMPLES)

11. BENEFITS FOR
PRODUCERS
 Long term relations
 Quality improvement, coffee decommodization
 Sustainable coffee colture
 Wealth and affluence for the coffee community

12. BENEFITS FOR
CONSUMERS
 Sustainable consumption
 Product safety
 Human rights and the environment respect
 Traciability
 Transparency

13. University of coffee
Sustainable Value Report
http://valuereport.illy.com
Social media
Sebastiao Salgado
exhibitions
Rio +20
Road show with the CEO of illycaffè
and DNV Business assurance
Media relations

14. ILLY RESPONSIBLE SUPPLY CHAIN,
A SYSTEMIC APPROACH
TO SUSTAINABILITY
Anna Adriani – Global PR Director &
Chief Sustainability Officer

15. Creating deeper connections to the
source
Stuart Singleton-White
Senior Manager – External Communications
©2009 Rainforest Alliance

16. 16

17. “After nourishment, shelter
and companionship, stories
are the thing we need most in
the world.”
Philip Pullman
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18. 19

19. Follow the Frog
Seal your cup
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