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- 1. Empowering and Protecting Consumers Certificate No. FS 570376
- 3. p Certificate No. FS 570376
- 5. Current Landscape Certificate No. FS 570376
- 6. Proposed Model Certificate No. FS 570376
- 9. Certificate No. FS 570376
- 10. Certificate No. FS 570376
Notas del editor
- The consumer protection system in the UK is far from perfect. The words of the NAO will ring true with many colleagues. The landscape changes offer us a chance to look again at regional infrasturctues, intelligence flows, how we measure detriment so we are able to mobilise resource to where it is needed.
- The proposed structure will be simplified so that there are just 2 bodies responsible for consumer policy going forward: Trading Standards & Citizens Advice Service
- Campaigns will go to Citizens Advice Direct Education will stay with local authorities Business education will go to Trading Standards
- Consumer codes will go and will not be replaced like for like Could be replaced with ‘kite mark’ or some other solution such as primary authority approval.
- TSPB for England and Wales but Wales may drive their own solution following the Simpson Review.
- Option 3 strikes the right balance between competition and consumer. We would want to see the CMA / OFT retain some consumer powers to be used only for structural market failures. Option 3 would give clarity as to the lead body responsible for intervention.
- The TSPB will need a strong Chair, possibly an existing Head of Service but the time demands on the Chair may dictate a full time role is necessary. Local Councils taking on large cases in the national interest comes with risks – how do we mitigate these? Insurance, indemnity fund?