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Ideals: The ultimate
    driver of growth
    TIM WRAGG, CEO EUROPE




2
“Marketing must rethink its
       purpose. We must apply life's
    lessons — generosity, love, humor,
     and empathy— so that marketing
       inspires life, and life inspires
                marketing”
                 Jim Stengel




3
The Starting Point




      What brands have grown their bond with consumers
    and their financial value the most over the past decade?

                What can we learn from them?

4
Millward Brown’s Role


           A multidisciplinary team led by Millward Brown Optimor,
           MB Global Solutions & the Neuroscience Practice served as
           chief research partner and strategic advisor to Jim Stengel



           We identified the top 50 High-Growth Brands that created
           the strongest bond with their customers AND delivered
           the highest financial growth over the past decade


           Using company deep dives and implicit and explicit research
           techniques, we uncovered and validated the common recipe
           that drives growth and profit at the world’s best brands




5
Our Approach to Identifying the Best Brands

                                  1                                         2                 3
                           MB Equity                                Brand Growth       50 High-Growth
                           Database                                                        Brands




               Leveraged the most                           Measured growth in      Identified best brands
                comprehensive                              consumer bonding and            known as
              equity database in the                        brand financial value       “Stengel 50”
                      world                                over the past 10 years




6   Source: Millward Brown Optimor & Jim Stengel Study of Business Growth
Top 50 High-Growth Brands




7   Source: Millward Brown Optimor & Jim Stengel Study of Business Growth
The Stengel 50 Outperform the Market
                                                                382.3%




                                                                 -7.9%




The High-Growth Brands, as represented by the 42 public companies
within the top 50, collectively outperformed the S&P 500 by almost 400%
over the past 10 years

8
THE BEST BRANDS
                 are built on




    Not what people buy, but what they buy into




9
10
Live in harmony—with oneself,
with others, and with nature.
Democratize
fashion.
Be Fabulous.
Create human connection.
Where does an ideal come from?


15
The Source of a Brand Ideal




          Brand’s              Employee's Beliefs
          Heritage                 & Values




16
How do Ideals transform
     businesses and organizations?


17
Ideals Inspire and Guide All Activities




18
Ideals Inspire and Guide All Activities




      PRODUCT &
     EXPERIENCE
     EXCELLENCE




19
To build a
Smarter Planet
Product and Experience Excellence inspired by the Ideal




  Smarter Power       New Intelligence    Smarter Resources




                                                          21
Inspire a happy,
healthy home.
Live through Design




              'We treat design as our media'
                 –Eric Ryan, Co-founder

23
“The Starbucks experience must provide human connection in cherished
moments, around the world, one cup at a time” - Howard Schultz
Product excellence & Multi sensory experiences




 Starbucks is more than coffee, but without coffee, we have no
 reason to exist” – Howard Schultz

25
Deliver Product and Experience Excellence




              Product Performance   Innovation inspired
                 as table stakes        by the Ideal




                 Built through      Deliver multi-sensory
                   Design                experience




26
Ideals Inspire and Guide All Activities




                          BRAND
                         ALIGNED
                       ORGANIZATION
                        & CULTURE




27
28
Brand Aligned Organization and Culture




              Led by Brand Artists   Ideal as compass for
                and Guardians            all decisions




                One Brand, One        Employees are the
                 organization              brand




29
Ideals Inspire and Guide All Activities




                                            CUSTOMER
                                           ENGAGEMENT




30
To care for babies’ happy,
healthy development.

31
Co-create and dialogue

 Connect moms to services    Launched the Pampers.com
 and information that help    online parents resource &
      her as a parent.        ‘Hello Baby’ iPhone app.
Take a point of view, Act Big and Build Buzz

 Improve the lives of all babies,   Partner with UNICEF to
including those in greatest need.     eradicate Tetanus.
Customer Engagement




                                   Act Big &
                 One Voice
                                   Build Buzz




                                  Co-create and
             Create Collections
                                    Dialogue




34
Road map to accelerate brand growth
More stakeholders, customers,
     employees, and communities want
      their business to have a purpose
         bigger than their product.
                   — M AT S L E D E R H A U S E N ,
           F O R M E R P R E S I D E N T, M C D O N A L D ’ S




36
are you ready to



37
Thank you!
     T I M W R A G G , E U R O P E A N C E O , M I L LW A R D B R O W N




38

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Tendensdagen 2012 Tim Wragg

  • 1.
  • 2. Ideals: The ultimate driver of growth TIM WRAGG, CEO EUROPE 2
  • 3. “Marketing must rethink its purpose. We must apply life's lessons — generosity, love, humor, and empathy— so that marketing inspires life, and life inspires marketing” Jim Stengel 3
  • 4. The Starting Point What brands have grown their bond with consumers and their financial value the most over the past decade? What can we learn from them? 4
  • 5. Millward Brown’s Role A multidisciplinary team led by Millward Brown Optimor, MB Global Solutions & the Neuroscience Practice served as chief research partner and strategic advisor to Jim Stengel We identified the top 50 High-Growth Brands that created the strongest bond with their customers AND delivered the highest financial growth over the past decade Using company deep dives and implicit and explicit research techniques, we uncovered and validated the common recipe that drives growth and profit at the world’s best brands 5
  • 6. Our Approach to Identifying the Best Brands 1 2 3 MB Equity Brand Growth 50 High-Growth Database Brands Leveraged the most Measured growth in Identified best brands comprehensive consumer bonding and known as equity database in the brand financial value “Stengel 50” world over the past 10 years 6 Source: Millward Brown Optimor & Jim Stengel Study of Business Growth
  • 7. Top 50 High-Growth Brands 7 Source: Millward Brown Optimor & Jim Stengel Study of Business Growth
  • 8. The Stengel 50 Outperform the Market 382.3% -7.9% The High-Growth Brands, as represented by the 42 public companies within the top 50, collectively outperformed the S&P 500 by almost 400% over the past 10 years 8
  • 9. THE BEST BRANDS are built on Not what people buy, but what they buy into 9
  • 10. 10
  • 11. Live in harmony—with oneself, with others, and with nature.
  • 15. Where does an ideal come from? 15
  • 16. The Source of a Brand Ideal Brand’s Employee's Beliefs Heritage & Values 16
  • 17. How do Ideals transform businesses and organizations? 17
  • 18. Ideals Inspire and Guide All Activities 18
  • 19. Ideals Inspire and Guide All Activities PRODUCT & EXPERIENCE EXCELLENCE 19
  • 21. Product and Experience Excellence inspired by the Ideal Smarter Power New Intelligence Smarter Resources 21
  • 23. Live through Design 'We treat design as our media' –Eric Ryan, Co-founder 23
  • 24. “The Starbucks experience must provide human connection in cherished moments, around the world, one cup at a time” - Howard Schultz
  • 25. Product excellence & Multi sensory experiences Starbucks is more than coffee, but without coffee, we have no reason to exist” – Howard Schultz 25
  • 26. Deliver Product and Experience Excellence Product Performance Innovation inspired as table stakes by the Ideal Built through Deliver multi-sensory Design experience 26
  • 27. Ideals Inspire and Guide All Activities BRAND ALIGNED ORGANIZATION & CULTURE 27
  • 28. 28
  • 29. Brand Aligned Organization and Culture Led by Brand Artists Ideal as compass for and Guardians all decisions One Brand, One Employees are the organization brand 29
  • 30. Ideals Inspire and Guide All Activities CUSTOMER ENGAGEMENT 30
  • 31. To care for babies’ happy, healthy development. 31
  • 32. Co-create and dialogue Connect moms to services Launched the Pampers.com and information that help online parents resource & her as a parent. ‘Hello Baby’ iPhone app.
  • 33. Take a point of view, Act Big and Build Buzz Improve the lives of all babies, Partner with UNICEF to including those in greatest need. eradicate Tetanus.
  • 34. Customer Engagement Act Big & One Voice Build Buzz Co-create and Create Collections Dialogue 34
  • 35. Road map to accelerate brand growth
  • 36. More stakeholders, customers, employees, and communities want their business to have a purpose bigger than their product. — M AT S L E D E R H A U S E N , F O R M E R P R E S I D E N T, M C D O N A L D ’ S 36
  • 37. are you ready to 37
  • 38. Thank you! T I M W R A G G , E U R O P E A N C E O , M I L LW A R D B R O W N 38