1. Mobius
Laundry Locker operations plan

2. Business Overview
 LL is a dry-cleaning and laundry
business located in the Bay Area
 Founded in 2005 by Arik Levy
 Environmentally Friendly
GreenEarth™ Technology
 Over 800 locations around Bay
Area
 Differentiator = Locker
Technology and Software

3. Challenges to Growth
1) Struggles to convert new customers to long-term users
 Lack of customer connection
in Kiosks
 24/7 service, but not 24/7
support
 About 1000 signups a month,
but no increase in sales

4. Challenges to Growth
2) Retention efforts are hindered by a lack of systems
 FAQ’s are sparse
 No CRM system to handle
customer complaints
 No aggregation of customer
queries
 Customer service at full
capacity and not scalable

5. a. Develop Self-Service Terminal
b. Dynamic FAQ page
c. Web form to collect vital issue information
d. Case Management System
Overview Of Recommendations

6.  Increases ease of use
 Provides on-the-spot live
help
 Assists first-time customers
 24/7 support for a 24/7
business
 Low implementation and
scalability costs
In-Kiosk Self-Service Terminal
Recommendations

7. Dynamic FAQ Page
Recommendations

8. Web Form Inquiry Tool
Recommendations
Auto
populates
data
form
Auto
populates
data
form
Customer
submits
web
inquiry
Customer
submits
web
inquiry

9. Case Management System
Recommendations

10. Breakeven Analysis

11. Sustainability
Values
Employees
Green
Cleaning
Technology
Continued
Growth

12. Conclusion
 Access to quality
data is vital
 Be flexible and
client focused
 Don’t be afraid
of being assertive