3. Sources: Comscore, Morgan Stanley, Facebook, Twitter, YouTube, LinkedIn, Wikipedia
social users
4.5 Billion
The Social Revolution
14
4. Social Revolution: Business is Social
Enterprise Adoption of Social Networking
70%
Companies Adopted Social
2008 2009 2010 2011
2012
$1.3 Trillion in value can be unlocked
through social technologies.“
”
Source: 2012 McKinsey Global Institute Study: “The Social Economy”
15
5. 123%
growth in social
customers
Jun 2010
Dec 2010 Jun 2011
Dec 2011
Fortune 100 Facebook Fan Growth
Fortune 100 Web Traffic Growth
Social Revolution: Customers Flocking to Social
Channels
Source: Webtrends, “The Effects of Social Networks on the Mobile Web and Website Traffic”; Google Social Media Analysis Study
17
9. What About to Your
Company?
Your Customers, Employees, and
Partners Are Connected
Are You and Your Company Going through a
Social Revolution?
23
10. Sales Cloud: Sales is Social
World’s #1 Sales Application
#1 in SFA Market Share (IDC)
Magic Quadrant Leader (Gartner)
Customers Have Increased Sales by 27%*
*Source: 2012 Third-party survey of 5,500 salesforce.com customers
44
11. Data.com: Data is Social
Clean Your Data in One Click
Target New Prospects
Link Your Data to Social Networks
with Social Key
46
12. First Fully Mobile Sales Application
Easy to Access Your Salesforce Data
Designed for Any Device (HTML 5)
Now Generally Available for iPad
Salesforce Touch Generally Available
47
13. Partners are Social: Partner Communities
Sell as a Team with Resellers,
Distributors or any Channel Partner
Next Generation Portal: Social
Community
Private, Secure Partner Collaboration
Pilot with Winter ’13
48
14. Service Cloud: Sunlight Search
Federated Search Engine
Search Internal Objects Such as Knowledge
Search External Sources Such as Sharepoint
Pilot in Winter ’13
*Source: 2012 Third-party survey of 5,500 salesforce.com customers
61
15. Your Customers are Social:
Chatter Communities for Service
Social Front Office for Customers
Single Place for Customer Support
Seamless Experience Across Channels
Pilot with Winter ’13
63
17. Marketing Cloud: Marketing is Social
Manage Your Brand Presence Across Social Channels
Measure Activity & Engagement
Optimize & Target With Social Advertising
77
18. Introducing Salesforce Chatter Communities
Facebook for Partners, Customers, and Employees
Trusted Security and Sharing
Pilot with Winter ’13
90
20. World’s First Social Performance Management App
Align, Motivate, and Drive Team Performance
Social, Transparent, Real-time
Work Better, Together
Work.com: Work is Social
100
21. Salesforce Platform: Innovation is Social
#1 Cloud Platform Market Share (IDC)
#1 Cloud Platform (Forrester)
800,000 Developers
Build and Deliver Social & Mobile Apps
CollaborationEmployee
Apps
Force.com
Consumer
Apps
Heroku
Websites
Site.com
Databases
Database.com
ISV Services
AppExchange
Touch
Chatter
IdentityCommunities
112
22. AppExchange: World’s Leading Enterprise
App Marketplace
1,700+ Social Enterprise Apps
Every Major Business Category
Easy-to-install by Admins & End Users
Used by 70% of Fortune 100
113
23. Introducing Salesforce Identity
Integrated: Single Sign-On for Cloud and Mobile Apps
Trusted: Centralized Access Management and Provisioning
Social: Easily Exchange Chatter Data
Standards-based: SAML 1.1 & 2.0, OAuth,
OPenID Connect, & SCIM
115
24. Introducing Salesforce.com Canvas
Get Apps in Salesforce, Just Like Facebook
Now Bring Java and .NET Apps Easily into Force.com
Create a Seamless User Experience
Leverage Your Existing Developers and apps
Embed Any
App
116
