This document discusses how design thinking was applied by field service engineers at SAP TechEd in 2013. It describes how the engineers observed daily activities and information needs, developed personas to represent different user types, and brainstormed and prototyped ideas. This included creating a time writing application prototype. The presentation emphasizes involving end users, SAP, and all stakeholders in the design process through collaboration and co-creation.
32. Key takeaways
•
•
•
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Involve end users
Involve SAP
Involve all stakeholders
Collaborate and Co-‐create
• Plus … listen and discuss to really, really understand business
requirements
33. Contact informaCon
Thank you!
• Ciber
– Principal Technology Officer SAP
– Scrum master / coach SAP projects (2009)
– SAP NetWeaver soluCon architect (2007)
• SAP related
– SAP project experience since 1995
– SAP Mentor
– Blogger on scn.sap.com
• Web
– www.twanvandenbroek.nl
– nl.linkedin.com/in/tbroek
– twi_er.com/tbroek
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