Smartphones provide advanced computing and connectivity compared to regular phones. They make communication and sharing of information easier in the workplace by allowing easy access to email and files. Research shows that smartphones have a very positive impact on responsiveness to customers, flexibility, productivity, organization, internal communication, and coordination for small businesses. Further research could explore the impact of smartphone usage on engagement in more depth, though initial research suggests engagement is positively impacted. In conclusion, while smartphones have some disadvantages, their advantages generally outweigh the disadvantages, and smartphones are becoming primary computing devices for much of the developing world.