1. TERESA MOSHFEGH
303.250.9991 10691 StonemeadowDr.
Parker, CO 80134 tmoshfegh@aol.com
SUMMARY OF QUALIFICATIONS
16+ years in Organizational Effectiveness/Training & Development/Change Management Consulting.
16+ years experience organizational/leadership/employee/team development, training/facilitating, instructional
design,communications/marketing, needs assessment/data analysis.
13+ years in program/project management, conflict management/resolution, and process improvement.
12+ years instructing,training, and facilitating classroom and e-learning at accredited universities.
8+ years experience in health care organizational consulting and execution at Kaiser Permanente working with
all levels of management and employees from the executive level to the front line including health plan,
physicians,and union across all functional areas of the company.
8+ years management experience and responsible for a variety of departments, administrative functions,
business services,teamperformance, and management practices (interviewing, hiring, termination, system
improvements, coaching/training/developing/mentoring, team building, conflict resolution, financial
planning/management, budget,and more).
Extensive experience in leadership and team development/training and working with all levels of management,
administration and operational departments, physicians,unions,and cross -functionalteams.
Expertly skilled at conducting qualitative and quantitative research analysis and in depth group/organizational
needs assessments (i.e. interviews, focus groups,survey design and analysis,data & statisticalanalysis).
Highly skilled negotiator/mediator who resolves issues using alternative dispute resolution, interest based
problem-solving, win-win agreements strategies,and utilizing facilitation and communication skills.
PROFESSIONAL EXPERIENCE
TEKSYSTEMS, Denver, CO
Kaiser Permanente Information Technology
Contracted Senior Business Consultant, 2015-Present
Provides Business Consulting servicesbetween IT and Healthcare Business Operations including analyzing and
evaluating businessand systems processes and functional requirements, develops business cases, provide client support
during system development and implementation, and developsand maintains service level agreements. Develops
relationshipswith upstreamand downstreambusiness partners. Develops, maintains and recommends changesto
business process in collaboration with sponsors and business partners of various functional areas.
• Liaison between business clients and IT personal to define the scope/objectives/impact of an initiative, provide
a historical record of the business need, provide key information for estimation by functional area, recommend
technical options and provide status reporting at all levels.
• Identifies and documents business processes through interviewing clients and reviewing/analyzing existing
systems/processes/documents and determines opportunities forincreased business efficiency through improved
manual and automated processes and systems.
• Identifies, documents and influences cross-functional and cross-divisional task forces for business processes/
functional requirements, workflow, information sources/distribution paths and system/process specifications.
• Plans, coordinates, and conducts the analysis of client business process and functional requirements and the
preparation of appropriate documentation to communicate and validate the information.
• Develops business caseswith cost/benefit/service/strategic alignment/ROI dimensions of proposed projects that
are used at management and executive levels for funding and scope decisions.
• Creates workflows, process diagrams, identifies overlaps and related processes.
• Conducts gap analysis for business needs/operations/IT implementations to document discrepancies between
business requirements and systemcapabilities.
• Develops,consults and maintains business partnerships and effectively manages client relationships at all levels
across the organization and builds effective business partnership relationships.
• Identifies other initiatives that exist and ensure that efforts are not duplicated and identifies opportunities for
business and process improvement, makes recommendations and implements as appropriate.
• Evaluates existing application to determine if they meet client requirements and makes recommendations and
provides alternatives operational efficiencies.
• Presents completed business opportunity analysis and business cases to leadership for approval.
2. Page 2 of 5
TERESA MOSHFEGH
303.250.9991 10691 StonemeadowDr.
Parker, CO 80134 tmoshfegh@aol.com
TEKSYSTEMS, Denver, CO
Kaiser Permanente Information Technology
Contracted Change Management Consultant/Project Manager, 2014-2015
Leads the Organizational Change Management IT activities on high-complex, transformational, and program-wide change
implementations. Manages all aspects of change associated with the transformation of the organization to align with business
processes, systems and technology, job roles and organizational structures. Works closely with sponsors, leadership, and business
owners of the change to define the immediate and long term strategies that supports organizational change efforts to meet current and
future demands for Org Change Management related to adoption and utilization of Kaiser Permanente IT solutions toachieve business
outcomes anddeliverables. Responsible for oversight andleadership of allorganizational change management project team activities
and organizational readiness/transformation as defined by organizational goals and objectives.
• Develops project structure, approach and work plan in alignment with Program Manager and works closely
with project teams to understand specific project objectives, timelines, and impacts to end users.
• Designs, develops, directs, and delivers organization change, design and strategy programs, monitors
management strategies and plans that maximize stakeholder adoption and usage while minimizing resistance
• Collaborates and provides leadership to team members in execution of change management activities including
stakeholder alignment, including communication, training, and support team practitioners to design and
implement solutions across the Program.
• Leads adoption metrics and performs stakeholderand impact analysis,qualitative and quantitative data analysis,
statistical trending analysis needs assessments and gap analysis to identify potential project impacts and risks
and develops action plans based on business, technical and human objectives.
• Supervises execution of activities related to organizational change management and end user readiness
including organizational impact assessment, communications, organization readiness and adoption.
• Collaborates and provides leadership to team members in execution of change management activities including
stakeholder alignment, including communication, training, and support team practitioners to design and
implement solutions across the Program.
• Assesses audience readiness for the change including identifying people-side risks and anticipated points of
resistance and evaluates the results and presents findings including the impact of current/future technologies.
• Identifies and anticipates organizational challenges, performance gaps, and resistance and develops and
implements responsive actions and risk mitigation plans.
• Creates and enables reinforcement plans and celebrations of success to express, model and reinforce change
adoption in collaboration with organizational leadership and structure.
• Facilitateslessonslearned/improvementefforts anddevelops implementation actionplans andrecommendations a based
on qualitative andquantitative metric/data analysis andin depthgaps/needs assessments (i.e.interviews,focus groups,
survey design utilizing SurveyMonkey and analysis, data & statistical analysis) to meet business needs.
• Provides coaching/supportto seniorleadershipon organizationalchange,processimprovement and related issues.
• Develops,consults and maintains business partnerships and effectively manages client relationships at all levels
across the organization and builds effective business partnership relationships.
• Provides organization strategy, change consulting, and content expertise to leaders into other organizational
change management and organizational development initiatives as requested.
STATE OF COLORADO, DEPARTMENT OF PERSONNEL & ADMINISTRATION, Denver CO
Statewide Training and Development Center Manager, 2013-2014
Serves at the “corporate” level human resources for the State of Colorado in the Division of Human Resources. Responsible for the
direction and management of statewide human resource programs to over 100,000 state employees in a decentralized environment
by providing long-term strategic planning, system design, leadership and expert consultation for the statewide personnel system in a
full range of human resource functions. Work closely with all levels of state government to define the immediate and long term
strategies that support employee learning and development. Responsible for developing, directing, and implementing learning and
development and statewide initiatives.
Project Manager and Communications/Execution Specialists for the State of Colorado Employee Engagement Survey for
over 100,000 employees including survey design, communication plan, debrief meetings with cabinet and leadership teams
from all state agencies, designed training and action plans to implement results from top leadership to the supervisory level.
Developed and delivered the infrastructure to support all training and development for Colorado’s State workforce training
programs to meet customer business and operational needs by collaborating and establishing standardized methods and
procedures for delivery, evaluation/measurements, developing a continuous learning application training structure,
communication/marketing and increased revenue almost million dollars for the self-funded Statewide Training and
DevelopmentCenterwith internalandexternalconsultants andnegotiatinggovernment contracts with external vendors.
Lead and project training managerforStatewide CORE training implementation to replace the State’s existing
COFRS financialsystemwith a new CORE financial systeminvolving trainingover5000 people, over500
instructorled trainingsand five online trainings in three months.
3. Page 3 of 5
TERESA MOSHFEGH
303.250.9991 10691 StonemeadowDr.
Parker, CO 80134 tmoshfegh@aol.com
Program/Project ManagerforDepartment ofPersonneland Administration Statewide NewEmployee Orientation,
SkillSoft implementation for Statewide Compliance web based trainings and systemsolutions,HRUniversity
statewide Human Resources andleadership conferences, Employee Engagement Survey,Statewide Lean Training,
Learning Management Systemredesign,and more.
Developed annualreviewforecasting andmonitorprogramrevenueand expenses includingstaffing, finances,
budget,curriculum,contracts, market assessments, billing,purchaseorders,invoices,andcurriculum.
Designed and implemented a Statewide New Employee Orientation program for over 18 Colorado State Agencies.
Created a training and development strategy, vision and action plans to implement dynamic learning systems, determine
recommended methods for meeting program objectives and over 18 State of Colorado Agency needs through partnership,
contractors, business solutions, program management, creating alternative solutions to key issues, and more.
Developed and implemented a marketing and communication plan for the Statewide Training and Development Center
including creating website design, leadership communication, marketing materials that included all division training,
information, course offerings, to ensure one-stop shopping and establish the program as the state source of training.
Responsible for interviewing, hiring, conducted performance reviews/evaluations, terminating, contracting with temp
agencies for positions, employee development, training, coaching, department cost/needs analysis, purchasing request,
budgeting, billing, accounts payable, forecasting, resource allocation, cost-benefit analysis, monitoring finances,
organizational goal/initiative execution, and developing mechanisms to increase and collect business revenue and more.
INDEPENDENT CONSULTING, Colorado State Government, Denver CO
Organizational Effectiveness Consultant, 2012-2013
Designed, developed and facilitated team and leadership development customized training programs for
audiences of 20 to 250 for varies State agencies to improve performance and achieve business outcomes.
KAISER PERMANENTE HEALTH PLAN, Denver CO
Organizational Effectiveness, Senior Learning and Development Consultant, 2009 to 2013
Organizational Effectiveness, Learning and Development Consultant, 2007-2009
Organizational Effectiveness, HR Specialists, 2006-2007
Organizational Effectiveness Consultant supporting KP Colorado leaders and teams. Provided Organizational Consulting services to
leadership involving goal setting, strategy execution, performance improvement, change management, leader/team development, and
individual/leadership coaching/development plans. Designed, developed, directed, and delivered Organization Development
interventions, programs, and trainings to improve individual, team and organizational performance. Coached, mentored, supported
and served asconsultant to all levels of management from executives to the front line and teams to ensure success.
Project Managerandlead forthe Kaiser Permanente Colorado region rollout ofHealth Care Reform legislation including designed
andimplemented communication, training, andchange management plan, conductedgapanalysis/needs assessments,stakeholder
engagement, andmore forover7000 leaders, physicians,andemployees across all functional areas ofthecompany.
Developed and implemented a multi-disciplinary three year strategy and communication plan that developed an integrated &
systematic learning environment for individuals, teams, leaders, andthe organization which focuses on demonstrating the ability to
continuously improve, change,innovate,and develop toenhance thelives ofourmembers, patients, &communities we serve.
Implemented a learning and development solution to change Kaiser Permanente froma traditional training model to a
high-impact learning organization where leaders drive the learning environment, learning is a complete continuous learning
environment and process with learning pathways and development opportunities driven by the business outcomes.
Program manager, designer, communicator, implementation specialist, executive presentation and communication
support for Destination Leadership which provides training to over 500 people fromExecutives to front line leaders
in one venue three times a year to meet specific business needs and address competency gaps.
Assessed andanalyzed traininganddevelopmentneeds across a broadspectrumofpositions,large functionalareasand
program-wide initiatives and conducted needs assessments and on-going analysis of learning programs to ensure
effectiveness of interventions and programs delivered; and monitored and measured their effectiveness.
Consultedwith leadersto developcustomized comprehensive programs basedonclient/department/teamneed including
needs assessments, interviews, training, coaching, facilitation, strategy execution, change management, performance
feedback, win-win performance agreements, action/development plans, and more to address gaps, resolve conflicts,
improve service, and achieve business outcomes.
Led Kaiser Permanente Colorado region Organizational Learning team including designing learning pathways/training and
development programs and creating rollout, communication/marketing, and change management strategy and execution plan.
Identified and provided change management strategies, tactics, and training to enhance effective implementation of
organizational initiatives and conducts organizational needs assessments and diagnosis with emphasis on knowledge,
skills, and abilities including individual and teamassessments.
ProgramManagerand implemention/execution Specialist forthe 4Disciplines ofExecution regionally and nationally
to increase strategy execution; consultedwith leadership and teams to developWildly Important Goals (WIGs) with
clearline ofsight to the region’smost criticalgoals;developedlag and lead measures; created compelling scoreboards
and a culture of accountability to support execution of KP Colorado’s Regional Strategies.
4. Page 4 of 5
TERESA MOSHFEGH
303.250.9991 10691 StonemeadowDr.
Parker, CO 80134 tmoshfegh@aol.com
Colorado region Consultant to the National Learning Leaders Alignment Teamto ensure that all current and future
core curriculum/programs impacting middle management are aligned with our business goals, KP Behaviors, and
improve personal, professional and organizational performance.
Developed a comprehensive survey in SurveyMonkey to gain insight into the delivery ofregional/business
unit core content, vendor use, facilitator time and general cost trends/spends.
Captured an enterprise wide cost savings of $786,000 by eliminating and/or reducing vendor contracts.
Ensured Kaiser Permanente’s organizational trainings met national and state regulatory compliance requirements
including proper compliance training for new employees, supervisors, and annual training for all employees;
HIPAA; Principles of Responsibility; personnel policies and procedures; attestation forms; Workplace Health &
Safety trainings; and SOX.
Implemented Compliance and Workplace Health & Safety trainings improvement project that increased
monthly employee compliance completion rates from 40% to 95% in 3 months.
Implemented Supervisor Compliance Training resulting in 80% of supervisors completing their national
compliance training in 3 months and increased completionrates from25%toover80%.
Facilitated training, consulted, and delivered coaching and team building with departments, managers, and individuals within
the organization to create high performing teams, improvements, develop/execute goals and strategies.
Developed an intake process and manager/team assessment, conducted team assessments, provided performance feedback
to managers and teams, facilitated intervention to address gaps and resolve conflict, and monitored and measured
effectiveness of interventions and programs delivered.
Developed Organizational Effectivenesswebsites and communication /marketing campaigns utilizing graphic design
including marketing websites,OrganizationalEffectiveness structure,andLearningandDevelopment Pathways to ensure
information is disseminated effectively at all level of the organization.
Program Manager for supervisor leadership program(Building Essential Supervisor Techniques).
Designed and implemented leadership development programs and trainings for supervisors including
nomination process, 360 evaluations, coaching, project plans, assessments, measures, and more.
Served as a Colorado HR OE Consultant to Program Office on national work teams and projects (National New
Employee Orientation, National New Hire Communication Strategy, and National Integrated Learning Plan) to
streamline training and services across Kaiser Permanente so outcomes are aligned for success.
Developed a National Template for National Training Initiatives that identified key areas – businessrational,
key stakeholders,sponsors,target audience,time frame required forimplementation anddeployment,required
resources (time, money, people) and more, which created a “framework” for Regional Learning Councils
(RLC) to use thathelpsthemintegratecore NationalPrograms andContentinto theirregionallearning plans.
Program Manager,designer,communicator, implementation specialists, and/orfacilitatorforDestination Leadership,
Leadership Orientation, Supervisor Development Training, Myers Briggs Type Indicator (MBTI), Facilitative
Leadership,EssentialFacilitation,4 Disciplines of Execution, 4 Disciplines ofExecution Management Certification,
Leading at the Speed ofTrust,Working at the Speed ofTrust, 7 Habits forHighly Effective Managers,Nationaland
Regional New Employee Orientation, Coaching to Remove Service Barriers, Change Pro, Change Boot Camp, New
Employee Orientation and Compliance Trainings and more for the Colorado region.
HR SEARCH FIRM, Denver, CO
Kaiser Permanente Health Plan Contracted HR Organizational Effectiveness Consultant, 2005-2006
• Assessed and redesigned Kaiser Permanente’s New Employee Orientation training program.
• Designed, created, and delivered New Employee Orientation, Presentation Skills, Change Management, and
Communication Skills trainings including developing training manuals, PowerPoint presentations,participant
materials, trainer guides, and activities.
• Coached and trained Quality Resource Management leadership and Tapestry teams in Change Management.
• Performed in a variety of roles as an instructor and trainer, including creator, planner, organizer, implementer,
listener, consensus builder, and evaluator of results.
INDEPENDENT CONSULTING, New Mexico, Kansas, and Colorado
Organizational Effectiveness Company Owner/Consultant, 1997-2006
• Owner and operator of my own Organizational Consulting company, marketing, direct customer service,
contract negotiator, billing, management of staff, human capital advisor, purchasing, employee development,
and more with large and small companies ex. Target, Wal-Mart, J & N Restoration, government, etc.
• Led and guided organizational change programs/projects, transformed underperforming organizations, and
conducted change management for J & N Restoration and Wal-Mart.
• Assessed, analyzed and aided in redeveloping San Bernardino and Dona Anna County’s Dispute Resolution
Programs and redesigned theirprogramwhich included process improvement and a change management strategy.
• Designed innovative group training exercises, used current models, and adult learning theory for diverse
populations including the deaf and blind in order to develop cohesiveness and encourage effective teamwork,
helping the group to meet and exceed their goals, and increase productivity and engagement.
5. Page 5 of 5
TERESA MOSHFEGH
303.250.9991 10691 StonemeadowDr.
Parker, CO 80134 tmoshfegh@aol.com
• Developed and implemented an advertising and public relations campaign for J&N Restoration that increased
monthly income over 400% in four months.
• Conductedorganizationalneedsassessments and diagnosis with emphasis on knowledge,skills,andabilities;designed
and developed programs; skilled in both qualitative and quantitative research methodology; delivered training; and
evaluated training outcomes in the areas of problemsolving, communication, teamtraining, and interviewing.
COLLEGE INSTRUCTOR
Communications Instructor/Faculty, 1997-2007
Over 10 years instructing, training, and facilitating classroom and e-learning at accredited universities: Regis
University, University of Colorado-Boulder,Metropolitan State University,University of Colorado-Denver, Community
College of Aurora, Arapahoe Community College, Community College of Denver, White Sands Missile Range, and New
Mexico State University.
• College instructorteachingan averageof10courses at5different universities with over1000students eachsemester.
• Courses included: Presentation Skills, Communication Theory and Practice, Introduction to Communication,
Interpersonal Communication, Relationship Communication, Small Group/Team Communication, Conflict
Resolution, Interviewing Theory and Practice, Service and more.
ACADEMIC/PROFESSION AL CREDENTIALS
Masters of Professional Studies, Organizational Leadership & Effectiveness, University of Denver, Denver, CO
Masters of Arts, Communication Studies with a minor in Management, New Mexico State University, Las Cruces, NM
Bachelor of Arts, Communication Studies, California State University San Bernardino, San Bernardino, CA
Certificate of Advanced Study, Alternative Dispute Resolution, University of Denver, Denver, CO
Certifications: AcceleratingImplementationMethodologyAccreditation (AIM),Myers Briggs TypeIndicator(MBTI),Execution
Specialists:4Disciplines ofExecution ManagementCertificationand4Disciplines ofExecution,Facilitative Leadership,Leading
at the Speed of Trust, Working at the Speed of Trust, and 7 Habits for Highly Effective Managers
AWARDS/PROFESSION AL MEMBERSHIPS
Vice President of Colorado’s Native American Professional Business Resource Group 2006-2013
o Awarded the 2012 Summit Award of Excellence, Kaiser Permanente Colorado’s highest award
o Nominated for Colorado’s Summit Award of Excellence 2011 & 2012
o Partnered to create the Kaiser Permanente’s Diversity & Health Series Native American video, “Hozho
Life in Balance”
Member of Kaiser Permanente Communities: Project Management Learning Portal Community, Organization
Change Management (OCM) Community of Practice, Virtual Learning Center of Excellence, The KP Learning
Forum, National Learning Leaders, Leading Innovation, KP Instructional Designers, and KP HealthConnect
Ambassador.
Member of the Association for Talent Development, Association for Psychological Type International; International
Communication Association; International Society for Performance Improvement; Society for Human Resources
Management; and Colorado Human Resources Association.