gilliganondata.com10 years: Netgenesis Webtrends Eloqua/Salesforce.com GA/SC/Webtrends/CoremetricsLoveable (likeable) curmudgeongrandmaster of grump (Eric T. Peterson)http://www.flickr.com/photos/sweetron1982/2856240900/sizes/z/in/photostream/http://www.flickr.com/photos/sweetron1982/2856240900/http://blu-news.com/index.php/2010/02/grumpy-old-mengrumpier-old-men-blu-ray-review/
gilliganondata.com10 years: Netgenesis Webtrends Eloqua/Salesforce.com GA/SC/Webtrends/CoremetricsLoveable (likeable) curmudgeongrandmaster of grump (Eric T. Peterson)http://www.flickr.com/photos/sweetron1982/2856240900/http://www.flickr.com/photos/sweetron1982/2856240900/sizes/z/in/photostream/http://www.flickr.com/photos/sweetron1982/2856240900/http://blu-news.com/index.php/2010/02/grumpy-old-mengrumpier-old-men-blu-ray-review/
Increasingly complex (more implementations are “broken” than are working)Capturing less of the relevant data – scrambling to keep up with consumer shift to mobile/social – fragmentationIncreasingly under threat from consumer privacy concernsMainstreamWeb Analytics Platforms areFundamentally Brokenhttp://www.flickr.com/photos/artnow/385818375/sizes/l/in/photostream/http://www.flickr.com/photos/keoni101/5530280949/sizes/l/in/photostream/http://www.flickr.com/photos/laszlo-photo/1812013437/sizes/l/in/photostream/
http://www.flickr.com/photos/topgold/6216081759/
It’s not about the siteIt’s about peoples’ digital behaviorhttp://www.flickr.com/photos/mikebaird/3072645479/sizes/l/in/photostream/
http://www.flickr.com/photos/24815294@N03/5909889003/sizes/l/in/photostream/http://www.flickr.com/photos/familymwr/5112942164/http://www.flickr.com/photos/shankbone/6199719210/sizes/l/in/photostream/VOC systems do just this…http://www.flickr.com/photos/foxspain/3293845578/sizes/l/in/photostream/It’s not about capturing all visitors behaviorsIt’s about capturing more complete behaviors of a representative sample
It’s not about educating the masses to allow trackingIt’s about getting enough visitors to opt in to being trackedhttp://www.flickr.com/photos/whatcouldgowrong/4608963722/http://www.flickr.com/photos/wwworks/3195267875/sizes/l/in/photostream/http://www.flickr.com/photos/hamed/225868856/http://www.flickr.com/photos/striatic/2135057566/sizes/z/in/photostream/http://www.flickr.com/photos/soldiersmediacenter/4685688778/http://www.flickr.com/photos/carbonnyc/3135103537/http://www.flickr.com/photos/wwworks/3196112134/http://www.flickr.com/photos/striatic/2135057566/http://www.flickr.com/photos/notsogoodphotography/2141092203/http://www.flickr.com/photos/striatic/72786656/
VOC: people will opt in to giving you informationPanels: with a modest incentive, people will let you track their behavior across channelsBusiness Intelligence: a common key is a powerful thingStatistics: even without a perfect sample, powerful insights can be obtainedhttp://www.flickr.com/photos/itzafineday/302929685/sizes/m/in/photostream/http://www.flickr.com/photos/42106306@N00/4309398312/sizes/m/in/photostream/http://www.flickr.com/photos/evanosherow/2236952405/sizes/m/in/photostream/http://www.flickr.com/photos/whogiveahoot_/6011974229/http://www.flickr.com/photos/whogiveahoot_/6011974229/sizes/m/in/photostream/
http://www.flickr.com/photos/marypaulose/295058238/sizes/z/in/photostream/Everything you do on the siteConnecting you to your Facebook accountConnecting you to your Twitter accountConnecting you to your mobile devicesConnecting you to your home computerConnecting you to our CRM
Doesn’t matter – only need a sample (sample bias!)Incentivize them:Better site experience (access to content)Discounts – online or in-store$/EuroBitcoinshttp://www.flickr.com/photos/nestorlacle/463281104/sizes/o/in/photostream/http://www.flickr.com/photos/iamratchet/5118147255/sizes/l/in/photostream/http://www.flickr.com/photos/salty_soul/4736532265/
http://www.flickr.com/photos/volk/3923745152/sizes/l/in/photostream/http://www.flickr.com/photos/nostri-imago/2844842106/…and you can view the data we have on you and delete it at any time…