1. A
T SEI’s
LOOK A
SERVICE
CALL
WE MAKE PLACING A
SERVICE CALL FAST AND EASY!
Delivering exceptional server and storage maintenance

2. SERVER DOWN!
OH
NO!!!
KABOOM!

3. DIRECT, EASY DISPATCH.
“Service Express,
how may I help you today?”
“YOUR Engineer will be
contacting you within the
next thirty minutes.”
RING!
RING!

4. 30 mins. or less later...*
“Hello,
you have a
server down I’m ready
to help.”
*All calls are returned in 30
minutes, average call back
time is less than 10 minutes.

5. WHILE TALKING WITH YOU, YOUR DEDICATED SEI ENGINEER WILL:
When did
the problem
start?
ASK
QUESTIONS
I’ll be
there in
an hour!
LIsten
LIsten
set
set
expectations
expectations

6. On-site Response*
*SEI Engineers meet
on-site response
time 99% of the time
BAM!!
I’ve got
this!

7. LOCAL PARTS*
*9 out of 10
times SEI has the parts
needed on the first trip.

8. THE FOLLOW-UP CALL
your friendly engineer will ask
you about your equipment.
And your experience.
Did the solution
we provide work
for you?
Why yes,
it did!

9. PARTS INVENTORY CHECK
Automatic re-orders;
Automatic re-orders;
so we have parts in stock for next time
so we have parts in stock for next time
(just in case there is a next time).
(just in case there is a next time).

10. Want to learn
more about SEI’s
SERVICE
DELIVERY?
Visit us at:
seiservice.com
800.940.5585