1. Objective:
This program will help the participants understand the following:
 Professional demeanors required to compliment and enhance
ones personality and career progression
 Special emphasis on correct usage of terminology, social
practices, grooming and general business presentation
Etiquette
 Introduction
 What constitutes Good Etiquette
 Why Corporate Etiquette
 Personal hygiene – Importance in the
corporate world
Power dressing It is a known fact that if you are not well dressed and
feels unattractive, you tend to feel inferior and lose
confidence. On the other hand if you are well dressed,
your confidence level increases in looks and actions.
Various aspects on dressing from head to toe starting
from hair, nails, make up, blazers, saree to accessories,
colors etc.
Business Etiquette
and Personal Grooming
By Mr. Manish Gupta
(One Day Workshop)

2. Business attire
dos and don’ts
 Learning the art of wearing the right dresses for
the right occasion.
 Formal shoes or flat dress pumps etc
 Physical cleanliness & presentation, makeup,
jewelry etc
The Art of
Effective
Conversation
 Conversation Do’s and Don’ts
 Diction
 Pronunciation
 Qualities of a good Conversationalist
Redundant
expressions
 Thinks in the native language
 Translates his thought into English
 The translation is often literal and hence incorrect.
The Speech Organs
 The Vocal Cords
 The Palate
 The Teeth
 The Tongue
 The Lips
Effective Conversation
 Creates winning relationships
 Builds business and social networks
 Is the key to morale and productivity
 Helps you make and keep friends
 Is essential to harmonious family relations
 Is the major factor in your self-esteem
 Understanding the Communicating Differences -
(Men) & (Women)
The Art of Small
Talk
 Good Body Language
 Be Politically Correct:
 Avoiding poor humor - Racial or Gender Jokes
 Questioning Techniques etc.
Introductions
 The person of authority, the more important
person, is mentioned first.
 Dealing with difficult names
 When you forget names
 Group introductions
 When introductions are unnecessary
 Saying Good-Bye
 How to shake hands
 Introduction at dinner party etc

3. Behavior at work
 Opening Doors
 Using elevators
 Meeting Manners
 Interruptions
Personal
relationships
at work
 Impact of Gossiping and chatting in office hours
 Effect of encouraging your personal friends and
acquaintances to use office telephone for routine
gossip etc.
Dining with
Confidence
How we conduct ourselves while dining is a strong
indication of how we will conduct ourselves in every other
situation.
 Table Manners
 Seating Arrangements
 Ordering meals and drinks
 If you are a guest
 Closing the meal etc.
Place settings
etiquette
 Dinner plate
 Napkin
 Butter knife
 Dessert spoon
 Cake fork
Dining Etiquette
Taboos
 Misuse of Silverware
 Misuse of Napkin
 Eating quickly
Toilet etiquette
 Basic Toilet Etiquettes like soap, hand dryers,
Tissue Papers etc.
 Maintaining cleanliness etc.
Travel etiquette
 Choosing right bag
 Toilet accessories
 Kind of clothes
 Making a list of important document
 Things to keep in mind for different means of
transport.
Sharing
apartme
nts
 How to be a good room partner and still maintain
privacy
 Using common things like dustbins, kitchen
appliances etc
 Adjusting with the life style of the Room Partner
etc