Final thesis project presentation for my Master of Interaction Design degree at Carnegie Mellon University. May be hard to understand from the slides alone... I'll try to add speech when I can. More information (including a 3 minute videosketch for the final concept) is available on my website at www.thinkcarrie.com

1. Enhancing family experience
at Pittsburgh Children’s Hospital
Carrie Chan | Master of Interaction Design Thesis Project Presentation | May 12, 2008
Advisor: Shelley Evenson, Carnegie Mellon University

2. experience and information for parents

3. research

4. meet Mrs. Parker!

5. ER 7IMC discharge
typical journey

6. “Decisions seem to be made without telling you”
“Always ask why. Don’t be scared to ask questions!”
“We want to know everything we can”
“My one advice to other parents: keep asking questions!”
“I guess no news is good news. But I still want it regardless of what kind of news”
from families

7. RMATION
IN F O
SU control
RE
O
PP
RT CA
Mrs. Parker’s needs

8. directCare

10. directCare| welcome
ER 7IMC discharge home
service overview

11. directCare| farewell
ER 7IMC discharge home
service overview

12. directCare|mobile
pm
4:53
5/10,
ile
Sun
re mob
ctCa
dire
pm
ATES 5/10
, 4:30
UPD Sun
er pm
Dr. Mill f , 4:30
5/10
er Sun pm
Dr. Mill f 10,
4:30
Dr. D pm
N , 4:35
5/10 w
T PLA er Sun
REN ry
CUR Dr. Mill
c
f
f rr w.
W
s
ningiti
on me
tion
rma
info ures
on seiz
tion s
rma
info al tap
on spin
tion
rma
info
ER 7IMC discharge home
service overview

13. directCare| parentCorner
pm
4:53
5/10,
ile
Sun
re mob
ctCa
dire
pm
ATES 5/10
, 4:30
UPD Sun
er pm
Dr. Mill f , 4:30
5/10
er Sun pm
Dr. Mill f 10,
4:30
Dr. D pm
N , 4:35
5/10 w
T PLA er Sun
REN ry
CUR Dr. Mill
c
f
f rr w.
W
s
ningiti
on me
tion
rma
info ures
on seiz
tion s
rma
info al tap
on spin
tion
rma
info
ER 7IMC discharge home
service overview

14. directCare|inRoom
Sun 5/10, 7:32pm
CALEB
CARING FOR
directCare|inroom
G LEARN MORE!
WHAT’S HAPPENIN
pm
4:53
5/10,
ile
Sun
re mob
ctCa
dire
pm
ATES 5/10
, 4:30
UPD Sun
er pm
Dr. Mill f , 4:30
5/10
er Sun pm
Dr. Mill f 10,
4:30
Dr. D pm
N , 4:35
5/10 w
T PLA er Sun
REN ry
CUR Dr. Mill
c
f
f rr w.
W
s
ningiti
on me
tion
rma
info ures
on seiz
tion s
rma
info al tap
on spin
tion
rma
info
ER 7IMC discharge home
service overview

15. directCare|atHome
directCare|inroom
Sun 5/10, 7:32pm
WHAT’S HAPPENING LEARN MORE! CARING FOR CALEB
Sun 5/10, 7:32pm
CALEB
CARING FOR
directCare|inroom
G LEARN MORE!
WHAT’S HAPPENIN
pm
4:53
5/10,
ile
Sun
re mob
ctCa
dire
pm
ATES 5/10
, 4:30
UPD Sun
er pm
Dr. Mill f , 4:30
5/10
er Sun pm
Dr. Mill f 10,
4:30
Dr. D pm
N , 4:35
5/10 w
T PLA er Sun
REN ry
CUR Dr. Mill
c
f
f rr w.
W
s
ningiti
on me
tion
rma
info ures
on seiz
tion s
rma
info al tap
on spin
tion
rma
info
ER 7IMC discharge home
service overview

16. ER 7IMC discharge
old journey

17. ER 7IMC discharge
ER 7IMC discharge
new journey

18. kept up-to-date
care is brought to them
supported
included in conversations
= feel in control.
new journey

19. thanks!