L10N Meets CRM: How To Retain Customers and Improve Sales Using Localization

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Robson Teles, Global Localization Specialist for Nokia, explains how Nokia has been using localization and the power of social media to reach mobile telephone customers and retaining them worldwide. The video of this presentation can be seen here: http://www.youtube.com/watch?v=qLhF0h9O4xw

Empresariales

Mixing of cultures: Globalization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customers & Consumers ,[object Object],[object Object],[object Object],[object Object],[object Object]

Consumers Nielsen 25k Internet Users 50 countries

Consumers ,[object Object],[object Object],[object Object],[object Object]

Content Writing & Localization ,[object Object],[object Object],[object Object],[object Object],HUMAN Tech, HUMAN Product & HUMAN Content

Modular Information Design ,[object Object],[object Object],[object Object],[object Object],- Transformation of products - Modeling information - Driving consumers into new experiences

User Experience ,[object Object],[object Object],[object Object]

User Experience: Study Case “ You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.” “ I want to put a ding in the universe.” “ Fit and Finish” “ We have been working hard on fashion, which is very important in the consumer market” “ Innovation distinguishes between a leader and a follower.” “ Disney and Apple are offering customers a new and exciting way to experience television” “ Design is not just what it looks like and feels like. Design is how it works.”

Web 2.0 Revolution ,[object Object],How are the companies creating added value with social networks?

Web 2.0 & Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Channels Have you already thought about using SM for creating your own content? Or Localization? New trends … Stay tuned!

Social Influence STRATEGY OPERATIONS ORGANIZATION SOCIAL INFLUENCE

Retention ,[object Object],Is it the best approach to grow?

Retention ,[object Object],[object Object],Note: Each 5% increase in customer retention can add 25% to 125% in profits.

Customers & Consumers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Social Media ,[object Object],Note: 1 in every 11 online minutes globally are spent on social networking sites, like Facebook and MySpace. In Brazil, the population has increased this number to a remarkable 1 in every 4 Internet minutes.

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conclusions ….

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