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Today,	
  I’d	
  like	
  to	
  give	
  you	
  a	
  bit	
  of	
  my	
  own	
  history,	
  my	
  take	
  on	
  where	
  we	
  stand	
  at	
  this	
  
moment	
  in	
  :me,	
  and	
  where	
  I	
  think	
  we’re	
  going.	
  I	
  then	
  want	
  to	
  share	
  a	
  few	
  pieces	
  of	
  
Colorado	
  content	
  I	
  think	
  are	
  cool	
  and	
  give	
  you	
  a	
  few	
  things	
  to	
  think	
  about	
  as	
  you	
  
move	
  forward	
  in	
  your	
  own	
  content	
  journey.	
  
	
  
This	
  is	
  more	
  of	
  heart	
  conversa:on	
  than	
  a	
  head	
  conversa:on.	
  I	
  know	
  we’re	
  addicted	
  
to	
  data	
  and	
  devotees	
  of	
  numbers	
  which	
  I	
  dig	
  too.	
  But	
  this	
  social	
  media	
  space	
  is	
  a	
  
game	
  of	
  science	
  and	
  art	
  and	
  in	
  my	
  experience	
  with	
  clients	
  I	
  oBen	
  see	
  them	
  using	
  
science	
  as	
  an	
  excuse	
  to	
  avoid	
  the	
  art.	
  Don’t	
  be	
  afraid	
  of	
  art.	
  I’m	
  sure	
  you’ll	
  get	
  lots	
  of	
  
people	
  giving	
  you	
  valuable	
  pieces	
  of	
  hard	
  data	
  over	
  the	
  next	
  day.	
  I	
  encourage	
  you	
  to	
  
pair	
  it	
  with	
  the	
  soBer	
  side	
  of	
  storytelling	
  and	
  together	
  find	
  a	
  path	
  forward	
  for	
  you.	
  
	
  
Throughout	
  this	
  conversa:on,	
  I’m	
  going	
  to	
  ask	
  you	
  to	
  alternately	
  think	
  of	
  yourselves	
  
as	
  users	
  of	
  social	
  media,	
  consumers,	
  and	
  marketers/business	
  owners.	
  

1	
  
I	
  grew	
  up	
  making	
  content	
  before	
  it	
  was	
  called	
  content.	
  I	
  made	
  things	
  with	
  my	
  hands	
  
likes	
  cookies	
  with	
  my	
  dad,	
  movies	
  in	
  film	
  school	
  and	
  records	
  in	
  what	
  used	
  to	
  be	
  called	
  
the	
  music	
  business.	
  Everything	
  started	
  with	
  a	
  story	
  I	
  was	
  excited	
  to	
  tell.	
  And	
  that’s	
  
s:ll	
  the	
  case.	
  What	
  excites	
  you?	
  Excitement	
  is	
  contagious.	
  What	
  is	
  your	
  story?	
  What	
  
are	
  you	
  excited	
  to	
  share?	
  
	
  
	
  
So	
  the	
  leap	
  from	
  making	
  stuff	
  to	
  marke:ng	
  stuff	
  is	
  not	
  that	
  far.	
  It’s	
  all	
  storytelling.	
  
The	
  fundamentals	
  of	
  storytelling	
  have	
  gone	
  unchanged	
  for	
  thousands	
  of	
  year.	
  We	
  
want	
  to	
  be	
  inspired,	
  see	
  something	
  of	
  our	
  best	
  selves	
  —	
  a	
  glimpse	
  of	
  who	
  we	
  might	
  
become.	
  
	
  
However,	
  the	
  way	
  we	
  tell	
  stories	
  has	
  changed	
  drama:cally.	
  

2	
  
Think	
  about	
  the	
  fact	
  that	
  the	
  way	
  we	
  reached	
  large	
  audiences	
  went	
  largely	
  
unchanged	
  for	
  over	
  200	
  years.	
  The	
  most	
  effec:ve	
  way	
  to	
  reach	
  people	
  at	
  scale	
  was	
  
through	
  print	
  —	
  newspapers,	
  magazines.	
  We	
  had	
  a	
  long	
  :me	
  to	
  master	
  print	
  
communica:on.	
  Then	
  radio	
  came	
  along,	
  then	
  TV,	
  changing	
  the	
  form	
  factor.	
  But	
  we	
  
had	
  50+	
  years	
  to	
  master	
  it.	
  Now,	
  in	
  the	
  past	
  16	
  we’ve	
  had	
  more	
  media	
  changes	
  than	
  
the	
  past	
  300.	
  
	
  
In	
  2012	
  Google	
  sold	
  more	
  ads	
  than	
  all	
  newspapers	
  and	
  magazines	
  combined.	
  And	
  this	
  
doesn’t	
  even	
  address	
  more	
  recent	
  plaYorms	
  social	
  apps	
  like	
  Tumblr,	
  Vine,	
  Pinterest,	
  
Snapchat	
  
	
  
These	
  plaYorms	
  have	
  demanded	
  changes	
  in	
  the	
  way	
  we	
  tell	
  stories.	
  This	
  stuff	
  is	
  
really,	
  really	
  new.	
  No	
  one	
  has	
  mastered	
  it.	
  How	
  could	
  we?	
  It’s	
  s:ll	
  s:ll	
  changing.	
  It’s	
  
the	
  wild	
  west.	
  	
  
	
  

3	
  
When	
  I	
  started	
  Freshwire	
  in	
  2009,	
  the	
  phrase	
  ‘content	
  marke:ng’	
  had	
  not	
  entered	
  
the	
  lexicon.	
  In	
  fact,	
  in	
  2009,	
  most	
  of	
  my	
  :me	
  in	
  2009	
  was	
  spent	
  explaining	
  what	
  
‘content’	
  meant.	
  What	
  a	
  difference	
  a	
  few	
  years	
  makes.	
  Content	
  marke:ng	
  has	
  
become	
  seriously	
  ubiquitous	
  and	
  seriously	
  overexposed.	
  

4	
  
A	
  flood	
  of	
  companies	
  and	
  services	
  have	
  come	
  into	
  the	
  marketplace	
  —	
  some	
  run	
  by	
  
really	
  smart	
  and	
  talented	
  people.	
  All	
  of	
  them	
  carving	
  up	
  this	
  social	
  media	
  maze	
  into	
  a	
  
million	
  slices.	
  Some	
  are	
  one	
  size	
  fits	
  all	
  companies	
  promising	
  to	
  scale	
  content	
  
overnight,	
  some	
  promise	
  to	
  make	
  videos	
  that	
  will	
  go	
  viral,	
  all	
  are	
  products	
  of	
  a	
  world	
  
we’ve	
  created	
  where	
  we	
  need	
  to	
  be	
  always	
  on,	
  always	
  plugged	
  in.	
  	
  
	
  
All	
  of	
  them	
  are	
  selling	
  a	
  24/7	
  real-­‐:me	
  rush	
  to	
  be	
  always	
  relevant.	
  And	
  to	
  be	
  fair,	
  
they	
  —	
  we	
  —	
  are	
  only	
  selling	
  what	
  we	
  see	
  mirrored	
  around	
  us.	
  Marketers	
  are	
  
mimicking	
  the	
  “always	
  plugged	
  in”	
  behavior	
  we	
  exhibit	
  as	
  users	
  of	
  this	
  technology.	
  
	
  
The	
  myriad	
  of	
  offerings	
  and	
  catchphrases	
  has	
  created	
  confusion	
  amongst	
  our	
  clients.	
  
I'm	
  sure	
  you’re	
  confused	
  about	
  what	
  the	
  hell	
  to	
  buy	
  or	
  who	
  the	
  hell	
  to	
  hire.	
  
	
  
Content	
  marke:ng	
  has	
  not	
  only	
  become	
  over-­‐saturated	
  as	
  a	
  term,	
  it	
  has	
  perverted	
  
the	
  very	
  essence	
  of	
  marke:ng	
  —	
  what	
  is	
  noble	
  about	
  marke:ng.	
  The	
  art	
  of	
  
marke:ng.	
  There	
  is	
  a	
  a	
  bit	
  of	
  madness	
  in	
  this	
  content	
  marke:ng	
  rush.	
  One	
  that	
  is	
  
wholly	
  unsustainable	
  and	
  oBen	
  crumbles	
  under	
  its	
  own	
  weight.	
  We	
  are	
  in	
  a	
  bubble	
  
that	
  is	
  close	
  to	
  popping.	
  
	
  
So,	
  as	
  an	
  early	
  entrant	
  into	
  this	
  field,	
  it	
  may	
  seem	
  counter-­‐intui:ve	
  or	
  suicidal	
  to	
  say	
  
what	
  I’m	
  about	
  to	
  say	
  but	
  here	
  it	
  is.	
  

5	
  
It	
  isn’t	
  just	
  marketers	
  who	
  killed	
  content	
  marke:ng,	
  it’s	
  consumers	
  as	
  well.	
  We’ve	
  
reached	
  a	
  :pping	
  point	
  as	
  marketers	
  and	
  consumers	
  —	
  as	
  humans.	
  Let’s	
  look	
  at	
  
some	
  stats.	
  A	
  bit	
  of	
  data.	
  I	
  know	
  you	
  guys	
  dig	
  data.	
  

6	
  
Forget	
  marketers	
  vs.	
  consumers	
  for	
  a	
  second.	
  Let’s	
  just	
  think	
  about	
  ourselves	
  as	
  
people	
  all	
  sharing	
  this	
  same	
  moment	
  in	
  :me.	
  We	
  are	
  all	
  addicts.	
  We	
  share	
  and	
  we	
  
share	
  and	
  we	
  share.	
  Maniacally.	
  OBen	
  mindlessly.	
  	
  
	
  
But	
  this	
  is	
  the	
  way	
  we	
  communicate	
  now.	
  It	
  is	
  not	
  going	
  to	
  change.	
  It	
  will	
  level	
  off.	
  
Standards	
  and	
  prac:ces	
  will	
  emerge	
  but	
  this	
  fundamental	
  shiB	
  is	
  wriien	
  in	
  stone.	
  

7	
  
And	
  as	
  consumers	
  we	
  have	
  more	
  control	
  than	
  ever	
  over	
  what	
  content	
  we	
  consume	
  
and	
  how	
  we	
  consume	
  it.	
  The	
  formerly	
  cap:ve	
  audience	
  now	
  directs	
  our	
  own	
  media	
  
experience.	
  We’re	
  :me-­‐shiBing,	
  we’re	
  ad-­‐blocking,	
  and	
  we’re	
  focusing	
  more	
  and	
  
more	
  on	
  niche	
  social	
  plaYorms	
  and	
  communi:es	
  -­‐-­‐	
  basically	
  doing	
  everything	
  we	
  can	
  
to	
  get	
  away	
  from	
  tradi:onal	
  adver:sing.	
  
	
  

8	
  
And	
  we	
  are	
  turning	
  to	
  one	
  another	
  for	
  consumer	
  reviews.	
  We	
  want	
  the	
  real	
  story,	
  not	
  
a	
  slick,	
  packaged	
  marke:ng	
  campaign.	
  Brand	
  control	
  has	
  shiBed	
  to	
  us	
  —	
  the	
  
consumer.	
  And	
  we	
  are	
  more	
  than	
  happy	
  to	
  talk	
  brands	
  up	
  or	
  down	
  all	
  over	
  the	
  
Internet.	
  
	
  

9	
  
In	
  fact,	
  brands	
  wading	
  into	
  social	
  media	
  was	
  a	
  defensive	
  move	
  at	
  first.	
  An	
  aiempt	
  to	
  
control	
  the	
  message	
  as	
  they	
  did	
  in	
  newspapers,	
  radio	
  and	
  TV.	
  

10	
  
But	
  lo	
  and	
  behold,	
  social	
  media	
  turned	
  out	
  to	
  have	
  a	
  business	
  upside.	
  	
  

11	
  
And	
  in	
  par:cular,	
  gekng	
  users	
  to	
  ac:vely	
  engage	
  with	
  content	
  suddenly	
  became	
  
every	
  brand’s	
  goal.	
  
	
  

12	
  
Along	
  with	
  the	
  growth	
  of	
  social	
  media	
  networks,	
  the	
  idea	
  of	
  “content”	
  began	
  to	
  
expand.	
  Why	
  wait	
  for	
  a	
  consumer	
  to	
  upload	
  a	
  video	
  of	
  your	
  product	
  if	
  you	
  can	
  create	
  
one	
  yourself?	
  Why	
  wait	
  for	
  a	
  consumer	
  to	
  write	
  a	
  how-­‐to	
  guide	
  if	
  you	
  can	
  write	
  one	
  
yourself?	
  
	
  

13	
  
So	
  by	
  2010,	
  about	
  a	
  year	
  aBer	
  Freshwire	
  opened	
  its	
  doors,	
  many	
  companies	
  were	
  
realizing	
  that	
  maintaining	
  sustained,	
  regular	
  communica:on	
  with	
  customers	
  was	
  
either	
  too	
  :me-­‐consuming	
  or	
  beyond	
  their	
  capabili:es.	
  	
  
	
  

14	
  
Brands	
  are	
  not	
  dissimilar	
  to	
  consumers	
  in	
  that	
  they	
  are	
  oBen	
  crea:ng	
  and	
  sharing	
  
content	
  without	
  knowing	
  exactly	
  why.	
  We	
  are	
  mindlessly	
  crea:ng,	
  publishing,	
  
consuming	
  content	
  with	
  liile	
  to	
  no	
  strategic	
  underpinnings.	
  
	
  

15	
  
So	
  we	
  are	
  all	
  having	
  the	
  same	
  experience	
  —	
  brands	
  and	
  consumers	
  alike.	
  Itching	
  this	
  
compulsive	
  itch	
  to	
  share,	
  like,	
  retweet,	
  favorite.	
  We	
  are	
  all	
  hooked	
  on	
  content.	
  
	
  
We’re	
  hurling	
  forward	
  at	
  breakneck	
  pace	
  at	
  an	
  unprecedented	
  volume.	
  We’re	
  all	
  
“marke:ng.”	
  	
  It’s	
  important	
  to	
  understand	
  these	
  plaYorms,	
  how	
  they	
  differ	
  from	
  one	
  
another,	
  how	
  they	
  can	
  be	
  leveraged.	
  It’s	
  important	
  to	
  learn	
  how	
  to	
  tell	
  stories	
  on	
  
each	
  of	
  them	
  and	
  it	
  can	
  be	
  complicated.	
  
	
  
But	
  the	
  manic	
  speed	
  and	
  incessant	
  pace	
  is	
  not	
  needed.	
  Moreover,	
  it	
  cannot	
  be	
  
absorbed	
  and	
  bring	
  any	
  real	
  value	
  to	
  us.	
  
	
  

16	
  
And	
  this	
  is	
  the	
  :pping	
  point	
  we	
  have	
  reached.	
  We	
  are	
  leaving	
  content	
  marke:ng	
  and	
  
entering	
  an	
  era	
  of	
  content	
  mindfulness.	
  

17	
  
The	
  emerging	
  realiza:on	
  that	
  we	
  do	
  not	
  have	
  to	
  be	
  always	
  on.	
  We	
  do	
  not	
  have	
  to	
  be	
  
half	
  present	
  everywhere	
  but	
  rather	
  fully	
  present	
  in	
  the	
  places	
  that	
  maier.	
  

18	
  
And	
  this	
  IS	
  science.	
  There	
  is	
  data	
  to	
  back	
  this	
  up.	
  Major	
  educa:onal	
  ins:tu:ons	
  are	
  
studying	
  this.	
  
	
  

19	
  
20	
  
This	
  could	
  be	
  called	
  the	
  social	
  media	
  overload	
  mind.	
  

21	
  
And	
  it’s	
  becoming	
  mainstream.	
  	
  

22	
  
We	
  are	
  realizing	
  that	
  our	
  content	
  crack	
  addic:on	
  needs	
  to	
  be	
  broken.	
  

23	
  
Anyone	
  know	
  what	
  this	
  means?	
  
	
  
Last	
  weekend	
  [14	
  Feb	
  2014],	
  the	
  Verge	
  published	
  an	
  ar:cle	
  :tled	
  “You're	
  not	
  going	
  to	
  
read	
  this	
  But	
  you'll	
  probably	
  share	
  it	
  anyway
	
  “
	
  	
  
	
  
It	
  detailed	
  a	
  study	
  by	
  web	
  analy:cs	
  firm	
  Chartbeat	
  who	
  studied	
  the	
  sharing	
  habits	
  
around	
  Upworthy	
  content.	
  
	
  	
  

24	
  
This	
  is	
  what	
  they	
  found.	
  It’s	
  the	
  very	
  defini:on	
  of	
  mindlessness.	
  

25	
  
As	
  a	
  result,	
  Upworthy	
  has	
  begun	
  a	
  using	
  a	
  new	
  metric	
  to	
  gauge	
  the	
  effec:veness	
  of	
  
their	
  content.	
  They	
  are	
  gekng	
  away	
  from	
  the	
  no:on	
  of	
  “more”	
  and	
  replacing	
  it	
  with	
  
the	
  no:on	
  of	
  “mindfulness.”	
  

26	
  
Aien:on	
  =	
  mindfulness.	
  If	
  we	
  come	
  in	
  contact	
  with	
  stories	
  that	
  maier	
  to	
  us	
  —	
  that	
  
reflect	
  our	
  inner	
  life	
  —	
  we	
  will	
  share	
  them.	
  And	
  the	
  creators	
  of	
  those	
  stories	
  will	
  
maier	
  to	
  us.	
  The	
  brands	
  that	
  maier	
  to	
  us	
  do	
  so	
  because	
  of	
  their	
  ability	
  to	
  represent	
  
the	
  way	
  we	
  feel.	
  We	
  express	
  consumer	
  loyalty	
  because	
  of	
  the	
  values	
  of	
  company	
  as	
  
much	
  as	
  the	
  perhaps.	
  More	
  so,	
  perhaps.	
  

27	
  
We	
  are	
  slowly	
  leveling	
  off	
  and	
  returning	
  to	
  storytelling.	
  Stories	
  that	
  are	
  meaningful	
  
enough	
  to	
  share.	
  
	
  
	
  

28	
  
Now	
  this	
  is	
  where	
  art	
  and	
  science	
  meet.	
  Or	
  really	
  where	
  planning,	
  strategy,	
  and	
  art	
  
meet.	
  We	
  host	
  storytelling	
  workshops	
  for	
  our	
  clients	
  as	
  a	
  way	
  to	
  get	
  them	
  
comfortable	
  living	
  in	
  these	
  new	
  social	
  media	
  waters.	
  These	
  are	
  ques:ons	
  we	
  ask	
  at	
  
the	
  top	
  of	
  those	
  workshops.	
  
	
  
Being	
  in	
  the	
  moment	
  allows	
  real-­‐:me	
  to	
  happen.	
  Real-­‐:me	
  maiers	
  but	
  not	
  
everything	
  needs	
  to	
  be	
  real	
  :me.	
  

29	
  
Let’s	
  take	
  a	
  look	
  at	
  some	
  Colorado	
  companies	
  and	
  what	
  they’re	
  doing	
  to	
  create	
  their	
  
own	
  space	
  online	
  
	
  

30	
  
Denver	
  recrui:ng	
  company	
  BWBacon	
  not	
  only	
  has	
  "bacon"	
  right	
  in	
  their	
  name,	
  they	
  
do	
  a	
  fantas:c	
  job	
  of	
  demonstra:ng	
  their	
  brand	
  story	
  online.	
  They	
  are	
  not	
  here	
  to	
  sell.	
  
	
  
This	
  is	
  the	
  thing.	
  The	
  brand	
  —	
  your	
  product	
  —	
  is	
  not	
  always	
  the	
  hero	
  of	
  your	
  story.	
  
That's	
  the	
  challenge	
  to	
  meet:	
  how	
  can	
  you	
  tell	
  your	
  story	
  without	
  your	
  products	
  
being	
  in	
  the	
  center	
  of	
  it?	
  Their	
  Facebook	
  page	
  on	
  any	
  given	
  day	
  could	
  be	
  men:on	
  an	
  
employee	
  ski	
  party	
  or	
  a	
  Broncos	
  game	
  or	
  an	
  ar:cle	
  about	
  how	
  Colorado	
  is	
  a	
  great	
  
place	
  to	
  work.	
  	
  
	
  

31	
  
This	
  is	
  the	
  opposite.	
  These	
  are	
  a	
  bunch	
  of	
  magazine	
  ads.	
  

32	
  
Remember	
  magazines?	
  

33	
  
Quick	
  LeB	
  in	
  Boulder	
  is	
  a	
  great	
  example	
  of	
  a	
  company	
  that	
  promotes	
  itself	
  by	
  
promo:ng	
  its	
  knowledge	
  of	
  the	
  industry.	
  Quick	
  LeB	
  is	
  a	
  web	
  and	
  mobile	
  app	
  
development	
  company,	
  and	
  they	
  do	
  a	
  great	
  job	
  of	
  promo:ng	
  themselves	
  as	
  credible,	
  
relevant	
  and	
  community-­‐oriented.	
  
	
  
They	
  blog	
  regularly	
  with	
  :ps	
  for	
  programmers.	
  They’re	
  a	
  big	
  supporter	
  of	
  STEM	
  so	
  
they	
  sponsor	
  school	
  programs	
  and	
  hold	
  hackfests,	
  which	
  provides	
  even	
  more	
  content	
  
for	
  them.	
  
	
  
Something	
  else	
  we	
  really	
  liked	
  is	
  that	
  they	
  have	
  a	
  presence	
  on	
  GitHub,	
  the	
  popular	
  
online	
  hub	
  for	
  programming	
  projects.	
  It’s	
  a	
  great	
  example	
  of	
  knowing	
  where	
  you	
  
should	
  be	
  online,	
  which	
  is	
  becoming	
  increasingly	
  important	
  as	
  social	
  networks	
  
con:nue	
  to	
  appear.	
  
	
  

34	
  
Cura:on	
  is	
  not	
  a	
  dirty	
  word.	
  Many	
  brands	
  need	
  to	
  get	
  comfortable	
  with	
  the	
  fact	
  that	
  
other	
  voices	
  exist	
  on	
  the	
  internet.	
  Sharing/cura:ng	
  other	
  people’s	
  content	
  helps	
  
achieve	
  scale	
  with	
  limited	
  resources,	
  creates	
  community	
  and	
  is	
  old-­‐fashioned	
  
networking.	
  All	
  brands	
  and	
  people	
  want	
  their	
  stuff	
  shared.	
  It’s	
  okay	
  to	
  share	
  others’	
  
relevant	
  content	
  just	
  as	
  you	
  wish	
  others	
  to	
  share	
  yours.	
  
	
  
W.J.	
  Bradley	
  Mortgage	
  Capital	
  sees	
  its	
  Facebook	
  page	
  to	
  aggregate	
  important	
  news	
  
and	
  informa:on	
  like	
  mortgage	
  rates	
  and	
  housing	
  values.	
  They’re	
  inser:ng	
  themselves	
  
into	
  their	
  fans’	
  days	
  in	
  a	
  way	
  that	
  helps	
  establish	
  them	
  as	
  up-­‐to-­‐date	
  and	
  
knowledgeable	
  about	
  the	
  industry.	
  
	
  

35	
  
MarkeYorce	
  in	
  Louisville	
  is	
  a	
  consumer	
  analy:cs	
  company	
  –	
  they	
  take	
  customer	
  and	
  
industry	
  intelligence	
  and	
  deliver	
  it	
  to	
  clients.	
  So	
  you	
  can	
  imagine	
  they’re	
  sikng	
  on	
  a	
  
lot	
  of	
  data.	
  To	
  promote	
  their	
  own	
  exper:se,	
  they	
  take	
  their	
  informa:on	
  and	
  turn	
  out	
  
whitepapers,	
  infographics	
  and	
  webinars,	
  available	
  to	
  anyone.	
  They’re	
  establishing	
  
themselves	
  as	
  thought	
  leaders	
  with	
  a	
  wealth	
  of	
  valuable	
  content.	
  If	
  a	
  company	
  was	
  
looking	
  for	
  a	
  consumer	
  analy:cs	
  solu:on,	
  MarkeYorce	
  would	
  stand	
  out.	
  
	
  

36	
  
Before	
  we	
  get	
  into	
  a	
  mini	
  storytelling	
  workshop,	
  a	
  few	
  ques:ons	
  to	
  ask	
  yourself:	
  
	
  
What	
  value	
  am	
  I	
  providing	
  my	
  customers?	
  
Do	
  I	
  want	
  to	
  be	
  in	
  charge,	
  or	
  part	
  of	
  the	
  community?	
  
Am	
  I	
  a	
  social	
  media	
  user?	
  
How	
  will	
  I	
  involve	
  my	
  customers?	
  
Do	
  I	
  have	
  the	
  in-­‐house	
  resources	
  to	
  maintain	
  a	
  long-­‐term	
  strategy?	
  
	
  
	
  
Please	
  remember,	
  storytelling	
  is	
  equal	
  parts:	
  
•  soul	
  searching	
  	
  
•  strategic	
  
•  opera:onal	
  

37	
  
Okay,	
  let’s	
  do	
  a	
  bit	
  of	
  the	
  soul	
  searching	
  part.	
  The	
  goal	
  here	
  is	
  to	
  get	
  you	
  thinking	
  
about	
  stories	
  beyond	
  your	
  products.	
  Thinking	
  about	
  the	
  common	
  space	
  you	
  share	
  
with	
  your	
  customers	
  and	
  how	
  you	
  can	
  meet	
  in	
  that	
  shared	
  area.	
  
	
  
We’ll	
  do	
  part	
  of	
  this	
  privately	
  and	
  part	
  of	
  it	
  collabora:vely.	
  

38	
  
39	
  
40	
  
41	
  
Hopefully,	
  you’ve	
  begun	
  to	
  find	
  your	
  storytelling	
  voice	
  and	
  you’re	
  beginning	
  to	
  see	
  
how	
  it	
  can	
  be	
  sustained.	
  These	
  exercises	
  are	
  essen:al	
  to	
  build	
  a	
  sustainable	
  and	
  
meaningful	
  content	
  strategy.	
  They	
  should	
  involve	
  a	
  cross	
  sec:on	
  of	
  stakeholders	
  
from	
  your	
  company.	
  
	
  
In	
  a	
  full	
  workshop,	
  we	
  would	
  dig	
  into	
  strategy	
  —	
  dissec:ng	
  the	
  right	
  plaYorms	
  for	
  
different	
  parts	
  of	
  your	
  story,	
  developing	
  an	
  editorial	
  calendar,	
  iden:fying	
  resources,	
  
defining	
  objec:ves	
  for	
  content.	
  Then,	
  we’d	
  get	
  into	
  coordina:on	
  between	
  
departments	
  so	
  workflows	
  can	
  be	
  defined	
  and	
  everyone	
  is	
  on	
  same	
  page	
  with	
  
requirements.	
  
	
  
The	
  end	
  product	
  is	
  guide	
  that	
  defines	
  your	
  voice,	
  your	
  values	
  and	
  your	
  master	
  story	
  
narra:ve	
  but	
  also	
  a	
  playbook	
  that	
  gets	
  everyone	
  aligned	
  on	
  how,	
  why,	
  and	
  where	
  you	
  
tell	
  the	
  stories	
  you	
  have	
  chosen	
  to	
  tell.	
  

42	
  
43	
  
44	
  

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The Thread Summit Keynote Speaker Shawn Amos, Founder & CEO (Freshwire) "Content Marketing is Dead"

  • 1. Today,  I’d  like  to  give  you  a  bit  of  my  own  history,  my  take  on  where  we  stand  at  this   moment  in  :me,  and  where  I  think  we’re  going.  I  then  want  to  share  a  few  pieces  of   Colorado  content  I  think  are  cool  and  give  you  a  few  things  to  think  about  as  you   move  forward  in  your  own  content  journey.     This  is  more  of  heart  conversa:on  than  a  head  conversa:on.  I  know  we’re  addicted   to  data  and  devotees  of  numbers  which  I  dig  too.  But  this  social  media  space  is  a   game  of  science  and  art  and  in  my  experience  with  clients  I  oBen  see  them  using   science  as  an  excuse  to  avoid  the  art.  Don’t  be  afraid  of  art.  I’m  sure  you’ll  get  lots  of   people  giving  you  valuable  pieces  of  hard  data  over  the  next  day.  I  encourage  you  to   pair  it  with  the  soBer  side  of  storytelling  and  together  find  a  path  forward  for  you.     Throughout  this  conversa:on,  I’m  going  to  ask  you  to  alternately  think  of  yourselves   as  users  of  social  media,  consumers,  and  marketers/business  owners.   1  
  • 2. I  grew  up  making  content  before  it  was  called  content.  I  made  things  with  my  hands   likes  cookies  with  my  dad,  movies  in  film  school  and  records  in  what  used  to  be  called   the  music  business.  Everything  started  with  a  story  I  was  excited  to  tell.  And  that’s   s:ll  the  case.  What  excites  you?  Excitement  is  contagious.  What  is  your  story?  What   are  you  excited  to  share?       So  the  leap  from  making  stuff  to  marke:ng  stuff  is  not  that  far.  It’s  all  storytelling.   The  fundamentals  of  storytelling  have  gone  unchanged  for  thousands  of  year.  We   want  to  be  inspired,  see  something  of  our  best  selves  —  a  glimpse  of  who  we  might   become.     However,  the  way  we  tell  stories  has  changed  drama:cally.   2  
  • 3. Think  about  the  fact  that  the  way  we  reached  large  audiences  went  largely   unchanged  for  over  200  years.  The  most  effec:ve  way  to  reach  people  at  scale  was   through  print  —  newspapers,  magazines.  We  had  a  long  :me  to  master  print   communica:on.  Then  radio  came  along,  then  TV,  changing  the  form  factor.  But  we   had  50+  years  to  master  it.  Now,  in  the  past  16  we’ve  had  more  media  changes  than   the  past  300.     In  2012  Google  sold  more  ads  than  all  newspapers  and  magazines  combined.  And  this   doesn’t  even  address  more  recent  plaYorms  social  apps  like  Tumblr,  Vine,  Pinterest,   Snapchat     These  plaYorms  have  demanded  changes  in  the  way  we  tell  stories.  This  stuff  is   really,  really  new.  No  one  has  mastered  it.  How  could  we?  It’s  s:ll  s:ll  changing.  It’s   the  wild  west.       3  
  • 4. When  I  started  Freshwire  in  2009,  the  phrase  ‘content  marke:ng’  had  not  entered   the  lexicon.  In  fact,  in  2009,  most  of  my  :me  in  2009  was  spent  explaining  what   ‘content’  meant.  What  a  difference  a  few  years  makes.  Content  marke:ng  has   become  seriously  ubiquitous  and  seriously  overexposed.   4  
  • 5. A  flood  of  companies  and  services  have  come  into  the  marketplace  —  some  run  by   really  smart  and  talented  people.  All  of  them  carving  up  this  social  media  maze  into  a   million  slices.  Some  are  one  size  fits  all  companies  promising  to  scale  content   overnight,  some  promise  to  make  videos  that  will  go  viral,  all  are  products  of  a  world   we’ve  created  where  we  need  to  be  always  on,  always  plugged  in.       All  of  them  are  selling  a  24/7  real-­‐:me  rush  to  be  always  relevant.  And  to  be  fair,   they  —  we  —  are  only  selling  what  we  see  mirrored  around  us.  Marketers  are   mimicking  the  “always  plugged  in”  behavior  we  exhibit  as  users  of  this  technology.     The  myriad  of  offerings  and  catchphrases  has  created  confusion  amongst  our  clients.   I'm  sure  you’re  confused  about  what  the  hell  to  buy  or  who  the  hell  to  hire.     Content  marke:ng  has  not  only  become  over-­‐saturated  as  a  term,  it  has  perverted   the  very  essence  of  marke:ng  —  what  is  noble  about  marke:ng.  The  art  of   marke:ng.  There  is  a  a  bit  of  madness  in  this  content  marke:ng  rush.  One  that  is   wholly  unsustainable  and  oBen  crumbles  under  its  own  weight.  We  are  in  a  bubble   that  is  close  to  popping.     So,  as  an  early  entrant  into  this  field,  it  may  seem  counter-­‐intui:ve  or  suicidal  to  say   what  I’m  about  to  say  but  here  it  is.   5  
  • 6. It  isn’t  just  marketers  who  killed  content  marke:ng,  it’s  consumers  as  well.  We’ve   reached  a  :pping  point  as  marketers  and  consumers  —  as  humans.  Let’s  look  at   some  stats.  A  bit  of  data.  I  know  you  guys  dig  data.   6  
  • 7. Forget  marketers  vs.  consumers  for  a  second.  Let’s  just  think  about  ourselves  as   people  all  sharing  this  same  moment  in  :me.  We  are  all  addicts.  We  share  and  we   share  and  we  share.  Maniacally.  OBen  mindlessly.       But  this  is  the  way  we  communicate  now.  It  is  not  going  to  change.  It  will  level  off.   Standards  and  prac:ces  will  emerge  but  this  fundamental  shiB  is  wriien  in  stone.   7  
  • 8. And  as  consumers  we  have  more  control  than  ever  over  what  content  we  consume   and  how  we  consume  it.  The  formerly  cap:ve  audience  now  directs  our  own  media   experience.  We’re  :me-­‐shiBing,  we’re  ad-­‐blocking,  and  we’re  focusing  more  and   more  on  niche  social  plaYorms  and  communi:es  -­‐-­‐  basically  doing  everything  we  can   to  get  away  from  tradi:onal  adver:sing.     8  
  • 9. And  we  are  turning  to  one  another  for  consumer  reviews.  We  want  the  real  story,  not   a  slick,  packaged  marke:ng  campaign.  Brand  control  has  shiBed  to  us  —  the   consumer.  And  we  are  more  than  happy  to  talk  brands  up  or  down  all  over  the   Internet.     9  
  • 10. In  fact,  brands  wading  into  social  media  was  a  defensive  move  at  first.  An  aiempt  to   control  the  message  as  they  did  in  newspapers,  radio  and  TV.   10  
  • 11. But  lo  and  behold,  social  media  turned  out  to  have  a  business  upside.     11  
  • 12. And  in  par:cular,  gekng  users  to  ac:vely  engage  with  content  suddenly  became   every  brand’s  goal.     12  
  • 13. Along  with  the  growth  of  social  media  networks,  the  idea  of  “content”  began  to   expand.  Why  wait  for  a  consumer  to  upload  a  video  of  your  product  if  you  can  create   one  yourself?  Why  wait  for  a  consumer  to  write  a  how-­‐to  guide  if  you  can  write  one   yourself?     13  
  • 14. So  by  2010,  about  a  year  aBer  Freshwire  opened  its  doors,  many  companies  were   realizing  that  maintaining  sustained,  regular  communica:on  with  customers  was   either  too  :me-­‐consuming  or  beyond  their  capabili:es.       14  
  • 15. Brands  are  not  dissimilar  to  consumers  in  that  they  are  oBen  crea:ng  and  sharing   content  without  knowing  exactly  why.  We  are  mindlessly  crea:ng,  publishing,   consuming  content  with  liile  to  no  strategic  underpinnings.     15  
  • 16. So  we  are  all  having  the  same  experience  —  brands  and  consumers  alike.  Itching  this   compulsive  itch  to  share,  like,  retweet,  favorite.  We  are  all  hooked  on  content.     We’re  hurling  forward  at  breakneck  pace  at  an  unprecedented  volume.  We’re  all   “marke:ng.”    It’s  important  to  understand  these  plaYorms,  how  they  differ  from  one   another,  how  they  can  be  leveraged.  It’s  important  to  learn  how  to  tell  stories  on   each  of  them  and  it  can  be  complicated.     But  the  manic  speed  and  incessant  pace  is  not  needed.  Moreover,  it  cannot  be   absorbed  and  bring  any  real  value  to  us.     16  
  • 17. And  this  is  the  :pping  point  we  have  reached.  We  are  leaving  content  marke:ng  and   entering  an  era  of  content  mindfulness.   17  
  • 18. The  emerging  realiza:on  that  we  do  not  have  to  be  always  on.  We  do  not  have  to  be   half  present  everywhere  but  rather  fully  present  in  the  places  that  maier.   18  
  • 19. And  this  IS  science.  There  is  data  to  back  this  up.  Major  educa:onal  ins:tu:ons  are   studying  this.     19  
  • 20. 20  
  • 21. This  could  be  called  the  social  media  overload  mind.   21  
  • 22. And  it’s  becoming  mainstream.     22  
  • 23. We  are  realizing  that  our  content  crack  addic:on  needs  to  be  broken.   23  
  • 24. Anyone  know  what  this  means?     Last  weekend  [14  Feb  2014],  the  Verge  published  an  ar:cle  :tled  “You're  not  going  to   read  this  But  you'll  probably  share  it  anyway  “       It  detailed  a  study  by  web  analy:cs  firm  Chartbeat  who  studied  the  sharing  habits   around  Upworthy  content.       24  
  • 25. This  is  what  they  found.  It’s  the  very  defini:on  of  mindlessness.   25  
  • 26. As  a  result,  Upworthy  has  begun  a  using  a  new  metric  to  gauge  the  effec:veness  of   their  content.  They  are  gekng  away  from  the  no:on  of  “more”  and  replacing  it  with   the  no:on  of  “mindfulness.”   26  
  • 27. Aien:on  =  mindfulness.  If  we  come  in  contact  with  stories  that  maier  to  us  —  that   reflect  our  inner  life  —  we  will  share  them.  And  the  creators  of  those  stories  will   maier  to  us.  The  brands  that  maier  to  us  do  so  because  of  their  ability  to  represent   the  way  we  feel.  We  express  consumer  loyalty  because  of  the  values  of  company  as   much  as  the  perhaps.  More  so,  perhaps.   27  
  • 28. We  are  slowly  leveling  off  and  returning  to  storytelling.  Stories  that  are  meaningful   enough  to  share.       28  
  • 29. Now  this  is  where  art  and  science  meet.  Or  really  where  planning,  strategy,  and  art   meet.  We  host  storytelling  workshops  for  our  clients  as  a  way  to  get  them   comfortable  living  in  these  new  social  media  waters.  These  are  ques:ons  we  ask  at   the  top  of  those  workshops.     Being  in  the  moment  allows  real-­‐:me  to  happen.  Real-­‐:me  maiers  but  not   everything  needs  to  be  real  :me.   29  
  • 30. Let’s  take  a  look  at  some  Colorado  companies  and  what  they’re  doing  to  create  their   own  space  online     30  
  • 31. Denver  recrui:ng  company  BWBacon  not  only  has  "bacon"  right  in  their  name,  they   do  a  fantas:c  job  of  demonstra:ng  their  brand  story  online.  They  are  not  here  to  sell.     This  is  the  thing.  The  brand  —  your  product  —  is  not  always  the  hero  of  your  story.   That's  the  challenge  to  meet:  how  can  you  tell  your  story  without  your  products   being  in  the  center  of  it?  Their  Facebook  page  on  any  given  day  could  be  men:on  an   employee  ski  party  or  a  Broncos  game  or  an  ar:cle  about  how  Colorado  is  a  great   place  to  work.       31  
  • 32. This  is  the  opposite.  These  are  a  bunch  of  magazine  ads.   32  
  • 34. Quick  LeB  in  Boulder  is  a  great  example  of  a  company  that  promotes  itself  by   promo:ng  its  knowledge  of  the  industry.  Quick  LeB  is  a  web  and  mobile  app   development  company,  and  they  do  a  great  job  of  promo:ng  themselves  as  credible,   relevant  and  community-­‐oriented.     They  blog  regularly  with  :ps  for  programmers.  They’re  a  big  supporter  of  STEM  so   they  sponsor  school  programs  and  hold  hackfests,  which  provides  even  more  content   for  them.     Something  else  we  really  liked  is  that  they  have  a  presence  on  GitHub,  the  popular   online  hub  for  programming  projects.  It’s  a  great  example  of  knowing  where  you   should  be  online,  which  is  becoming  increasingly  important  as  social  networks   con:nue  to  appear.     34  
  • 35. Cura:on  is  not  a  dirty  word.  Many  brands  need  to  get  comfortable  with  the  fact  that   other  voices  exist  on  the  internet.  Sharing/cura:ng  other  people’s  content  helps   achieve  scale  with  limited  resources,  creates  community  and  is  old-­‐fashioned   networking.  All  brands  and  people  want  their  stuff  shared.  It’s  okay  to  share  others’   relevant  content  just  as  you  wish  others  to  share  yours.     W.J.  Bradley  Mortgage  Capital  sees  its  Facebook  page  to  aggregate  important  news   and  informa:on  like  mortgage  rates  and  housing  values.  They’re  inser:ng  themselves   into  their  fans’  days  in  a  way  that  helps  establish  them  as  up-­‐to-­‐date  and   knowledgeable  about  the  industry.     35  
  • 36. MarkeYorce  in  Louisville  is  a  consumer  analy:cs  company  –  they  take  customer  and   industry  intelligence  and  deliver  it  to  clients.  So  you  can  imagine  they’re  sikng  on  a   lot  of  data.  To  promote  their  own  exper:se,  they  take  their  informa:on  and  turn  out   whitepapers,  infographics  and  webinars,  available  to  anyone.  They’re  establishing   themselves  as  thought  leaders  with  a  wealth  of  valuable  content.  If  a  company  was   looking  for  a  consumer  analy:cs  solu:on,  MarkeYorce  would  stand  out.     36  
  • 37. Before  we  get  into  a  mini  storytelling  workshop,  a  few  ques:ons  to  ask  yourself:     What  value  am  I  providing  my  customers?   Do  I  want  to  be  in  charge,  or  part  of  the  community?   Am  I  a  social  media  user?   How  will  I  involve  my  customers?   Do  I  have  the  in-­‐house  resources  to  maintain  a  long-­‐term  strategy?       Please  remember,  storytelling  is  equal  parts:   •  soul  searching     •  strategic   •  opera:onal   37  
  • 38. Okay,  let’s  do  a  bit  of  the  soul  searching  part.  The  goal  here  is  to  get  you  thinking   about  stories  beyond  your  products.  Thinking  about  the  common  space  you  share   with  your  customers  and  how  you  can  meet  in  that  shared  area.     We’ll  do  part  of  this  privately  and  part  of  it  collabora:vely.   38  
  • 39. 39  
  • 40. 40  
  • 41. 41  
  • 42. Hopefully,  you’ve  begun  to  find  your  storytelling  voice  and  you’re  beginning  to  see   how  it  can  be  sustained.  These  exercises  are  essen:al  to  build  a  sustainable  and   meaningful  content  strategy.  They  should  involve  a  cross  sec:on  of  stakeholders   from  your  company.     In  a  full  workshop,  we  would  dig  into  strategy  —  dissec:ng  the  right  plaYorms  for   different  parts  of  your  story,  developing  an  editorial  calendar,  iden:fying  resources,   defining  objec:ves  for  content.  Then,  we’d  get  into  coordina:on  between   departments  so  workflows  can  be  defined  and  everyone  is  on  same  page  with   requirements.     The  end  product  is  guide  that  defines  your  voice,  your  values  and  your  master  story   narra:ve  but  also  a  playbook  that  gets  everyone  aligned  on  how,  why,  and  where  you   tell  the  stories  you  have  chosen  to  tell.   42  
  • 43. 43  
  • 44. 44