Connecting with your customers in Social Media - 10 things to Consider
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Connecting with your customers in the social media space. This presentation was made by Todd wright at Threesides at the Canberra marketing and communication forum in May 2010. Covering topics such as planning for social media, using metrics, budgeting time foir social media - it was 30 minutes of thinking and presenting on Social media for marketing professionals.
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Connecting with your customers in Social Media - 10 things to Consider
- 2. We don’t surf the web anymore – we poke it.
- 3. Vocabulary 2.0 Then (1.0) Now (2.0) Surf > Subscribe One way > Two-way (+) Transactions > Relationships Contact > Buy Read > Create Forward > Share Outbound > Inbound
- 5. Where it started People connecting with people using technology
- 6. How your organisation can use it Brands connecting with consumers using technology
- 7. Three sides to social marketing Participate Listen Evaluate
- 8. How does social media stitch together?
- 10. Is Social media just creating a better mouse trap? Webtrends- http://blogs.webtrends.com/blog/2009/12/10/social-microsites-building-a-better-mouse-party/
- 11. Today’s Top Ten thoughts on social media
- 12. Open your ears before you open your mouth #10
- 14. Social Media can be measured #9
- 15. Privacy still matters – but nothing has really changed #8
- 16. Keep being creative in how you use social media #7
- 17. Twisitor Centre (Wollongong) NGA Queue Watch (Masterpieces) 72 hr tweet trip (Virgin 4320 LA)
- 18. Who are you talking to: are they digital immigrants or digital natives? #6
- 19. You can spend money in social media. Graduate from FreeSchool #5
- 21. Real Time requires Real Time. What is your marketing time budget. #4
- 22. #3 Don’t forget to plan...
- 25. Monitor but don’t waste time with fads #2
- 26. Don’t do Social media... Besocial in media #1
- 27. Future trends (the week after next) Mobile device ownership on the rise Broadband speeds in Australia improving Social media sites maturing Digital natives are growing up and getting jobs and money Marketing and comms. professionals are learning the value of social media
- 28. Final thought for the day Advertising is about showing off, Social marketing is about showing up.
- 29. You want to see this presentation again right? Threesides Blog www.Threesides.com.au/blog Slideshare Twitter Facebook