This is about the four components of etiquette: Public, Private, Personal, Professional. Enjoy!

1. PERSONAL EFFECTIVENESS
Etiquette

2. What is Etiquette?
 “ticket”or“label”
 rulesgoverningsociallyacceptablebehavior
makepeoplemorecomfortablewitheach
other
 basedonkindnessandconsideration
cultural

3. Why have Etiquette?
 To be different & be on the privileged list!
 To be confident anytime, anywhere!
 To modify distracting behavior
 To help develop admirable conduct of real
ladies and gentlemen.
To be aware of and to know how to respect
norms of those from other cultures.

4. Categories of Etiquette
Personal
• Grooming
• Dressing
Private
• Home &
Family
• De La Salle
University
Public
• Street
• Restaurant
• Church
• Theaters
• Formal Meal
Professional
• Introductions
• Telephone
• Business

5. PERSONAL
ETIQUETTE

6. BASIC GROOMING for ALL
Brush your teeth
after every meal
and floss at least
once a day
Change your
toothbrush every 3
months
Push back, cut or
pull out nose hair
that keep popping
out!

7. BASIC GROOMING for MEN
Keep your face oil-
free by having
absorbent papers
handy
Keep finger and
toe nails short and
clean.
Long hair should
be tied neatly at
the back
Medium length
hair should be
gelled back to
show ears

8. BASIC GROOMING for MEN
Shave unless it’s your
fashion statement to
grow beard or
moustache.
Wear cologne with
gentle fragrance.
Earrings should be
small and subtle.

9. BASIC GROOMING for WOMEN
Keep hair neat and
tidy.
Do something
about armpit hair,
e.g., shave, pluck or
wax!
Never remove your
shoes nor rub your
ankles in public.

10. BASIC GROOMING for WOMEN
Fragrance in the form
of cologne, lotion or
perfume should be
subtle and mysterious.
Wear light make up
during the day; there’s
beauty in simplicity.
Avoid large and loud
jewelry during the day.

11. DRESSING for MEN &WOMEN
For formal occasions,
choose white or
light-colored
handkerchief.
Clean and shine
shoes always
Clothes should
always be pressed.
Loud colored pants
are for beach and
leisure wear only

12. DRESSING for MEN
Men should avoid large
jewelry.
Men should always wear
socks in leather shoes,
should choose socks in
neutral colors and wear
them above the ankles.
Men should never wear
shirt under a blazer or
coat that is supposed to
be part of a suit.
Using foundation on the
face is awkward for men.

13. DRESSING for WOMEN
Daring clothes,
heavy make up
and jewelry are for
evenings only
Sexy clothes are
for Sexy people to
be worn in Sexy
places.

14. PRIVATE
ETIQUETTE

15. HOME & FAMILY
CLAYGO!
Clean up the tub or
shower area after
taking a bath.
Flush toilet after
every use.

16. HOME & FAMILY
Always keep toilet seat
bowl cover down and
clean; never leave urine
marks on the bowl rim.
Press toothpaste tube
from the bottom and
not near the cap.
Never leave hair on the
soap after use.

17. HOME & FAMILY
Always use serving
spoon for rice and other
viand shared with the
rest of the family or
friends.
Refill water bottles and
ice trays in the
refrigerator after use.
Respect people’s
property and privacy.
Never barge into their
rooms w/o knocking on
the door.

18. IN THE UNIVERSITY
Present your ID at the
entrance gates. This is
for security purposes.
Stop walking and
talking when the
Angelus is recited at
12:00 noon and 6:00
pm
CLAYGO!
Clean up the classroom
as you leave..

19. DE LA SALLE UNIVERSITY
Wear proper
campus attire. You
should be attractive
not distractive.
Walk on the right
side of corridors
and stairs.
Allow those exiting
from elevators and
rooms to pass
before you enter.
Give way to
brothers, faculty
and administrators
as a sign of respect.
Keep campus clean
and green.

20. PUBLIC ETIQUETTE
PUBLIC
ETIQUETTE

21. in the STREETS…
Respect other
people’s space, e.g.,
ATM booth, cinema
or church queues.
When walking
slowly in groups, let
others pass from
behind you.
Do not litter
surroundings;
dispose of garbage
properly.

22. in the STREETS…
When crossing the street,
use the pedestrian lane or
overpass when available.
If none cross from corner
to corner of the sidewalk.
Avoid walking on the
street when there are
sidewalks available.
Men should always be on
the danger side when
walking or crossing the
street with women.

23. in the STREETS…
Board and alight vehicles
properly. Women should
board first, but men should
alight first.
Be considerate of others in
PUJs, PUBs, LRT & MRT,
even if others are
inconsiderate. Learn to say
“Thank You” loudly when
people show kindness.
Men don’t have to give up
their seat for women. But if
a seat becomes available,
offer it first to women.

24. in the STREETS…
When boarding buses,
trains and elevators, let
outgoing people alight
first. Never push.
When driving, respect
pedestrians, traffic
enforcers and stop
lights.
Avoid blowing your
horns unless absolutely
necessary.

25. in RESTAURANTS…
When entering a
restaurant, men should
precede the women
and hold the door for
them.
Men should pull the
seat for women before
taking their own.
Hosts should ensure
that their guests are
seated first and with
the best view.

26. in RESTAURANTS…
When ordering food,
women may order
directly from the
waiter.
Men should let the
women order first, or
may give the women’s
orders on their behalf
first.
Women on a date
should refrain from
ordering expensive
items especially if the
man is not well-off!

27. in RESTAURANTS…
To call a waiter, catch his
eye and then raise your
hand, or call “waiter”
quietly.
Clapping, whistling,
shouting, or saying “psst!”
is rude.
When eating, take
conservatively-sized bites;
chew with your mouth
closed, and avoid talking
when your mouth is full.

28. in RESTAURANTS…
Never use fork to
cut meat.
Never use bread to
mop plate, nor
dunk it in hot
coffee or cocoa.
Spoon soup away
from you; you may
tilt your bowl away
from you.

29. in RESTAURANTS…
Ash trays or flower
vases are not meant to
be souvenirs.
Pick your teeth using
toothpick while
ensuring your mouth is
covered using the other
hand.
Never wipe anything
on the underside of the
table, lest be
“boogered” yourself.

30. in the CHURCH…
Always wear
conservative clothing.
You’re in church to
worship; NOT to be
worshipped.
Do not unduly attract
attention to yourself
when entering. You can
do this inconspicuously.
Acknowledge greetings
with a slight bow of
your head or a smile.

31. in the CHURCH…
If you have
something to say,
whisper in a very
soft voice.
Do not laugh out
loud or giggle to
death.
Participate actively
but do not attract
attention to
yourself.

32. in THEATERS…
Men should take
the aisle seats
when with women.
When arriving late,
take the seats at
the back to avoid
distracting people.
Turn off your
mobile phones or
switch them to
silent mode.

33. in THEATERS…
Talking, coughing,
rattling candy wrappers
and crackling of nuts are
annoying, irritating and
disturbing to everyone.
Exit the place one at a
time; it is rude to push
people towards the exit.
Learn to say “pardon
me” quietly when
sneezing or coughing.

34. during FORMAL MEALS…
After being seated, put
your napkin on your lap.
This clears your place
setting and allows the
server to put your menu.
Come with questions and
topics on your mind. Be
an interesting guest and
dinner conversationalist.
If you must leave the
table during the meal, do
so between courses and
leave your napkin on
your table.

35. during FORMAL MEALS…
If you need to cough or
sneeze, do it quietly.
Hold WHITE wineglasses
by the stem and RED
wineglasses by the
bowl.
Stir tea or coffee quietly.
Place spoon on coaster
or saucer before
drinking. Never leave
spoon in a cup/ glass.

36. during FORMAL MEALS…
If lemon is served with
tea, drop it into the cup/
glass or place it on the
saucer after squeezing.
Pace yourself so you are
in sync with your host.
To butter bread, break
off a bite-sized piece
and butter it while
holding the piece on the
bread-and-butter plate.

37. during FORMAL MEALS…
When asked to pass
the salt or pepper,
always keep the 2
together.
Don’t place any
objects such as keys,
glasses, purse, etc.
on the table.
Women should
avoid leaving lipstick
stains on glassware
or coffee cups.

39. at the end of FORMAL MEALS…
Fold your napkin
loosely, conceal any
stains on the inside
fold and place it to the
LEFT of your setting.
Place knife & fork side
by side across the
plate.
The knife should have
its cutting edge toward
the center of the plate
and the fork tines up.

40. PROFESSIONAL
ETIQUETTE

41. INTRODUCTIONS…
Mention the name of the
most important person first,
i.e., older over younger,
distinguished person over
ordinary citizen, women over
men, customer over supplier.
Acknowledge an
introduction with a hand
shake.
It’s safe to say, “I’m pleased
to meet you” or “It’s a
pleasure to meet you” or
“How do you do?”

42. INTRODUCTIONS…
Men should rise for an
introduction.
Women may remain seated
unless the person being
introduced is a Very
Important Person or a
Distinguished Guest of
Honor..
Correct erroneous
introductions right away,
especially when your
position was inadvertently
“promoted”.

43. TELEPHONE MANNERS…
Answer phone calls
within 3 rings or less,
with an appropriate
greeting and with a
smile.
A caller should identify
himself/herself, and tell
the reason for calling.
Speak softly and slowly.

44. TELEPHONE MANNERS…
Return calls within the
day.
Keep conversations
short, unless it is a
teleconference..
If the call is not for you
but for somebody who
is not around, offer to
take a message.

45. BUSINESS ETIQUETTE…
Assume that all
business associates
prefer to be
addressed formally.
You may address
them by their first
names only if they
request for it.
Be nice to the
secretaries of
business associates.

46. BUSINESS ETIQUETTE…
Profanities are no 'no's
at the working place,
i.e., dirty language.
Men should open doors
for women, but women
should not stand
helpless in front of the
door.

47. “Good manners will open doors
that the best education cannot.”
Clarence Thomas