This document summarizes a digital concierge service called HotelPad. HotelPad would be a personal concierge accessible via mobile devices, tablets, and computers that provides integrated retail, hotel services, and travel guides. It would use profiling based on a user's hotel management system and social media activity to provide personalized recommendations and services. The business model involves leasing, setting up, and supporting devices while sharing revenue from services and advertising. HotelPad would initially target integration with major hotel property management systems and forming retail partnerships before piloting in select hotels and analyzing growth. It projects revenues and profits over three years. The startup team is led by a CEO with 8 years of ecommerce management experience and a CTO with a PhD
14. Comprehensive
Retail, hotel services, travel guides
Multiplatform
Mobile, Pad, iOS, Android, Bada
Personalized
HMS and social profiling
PMS integrated
Fidelio, Opera, Optima, Maestro