Public and not-for-profit sector organizations are under tremendous pressure today. This presentation describes a way to deliver services better, faster and cheaper.

1. Better, Faster, Cheaper
Lumsden & McCormick, LLP
Annual Exempt Organizations Conference
November 1, 2011
Tim Maniccia
Founder
Policy Innovation

2. Better, Faster, Cheaper
Why Bother?
Demands from funders
Demands from beneficiaries
Demands from alternatives
Demands from ourselves

3. Better, Faster, Cheaper
How SMARTly are you operating?
Systems
Metrics
Analytics
Results
Tools

4. Better, Faster, Cheaper
Systems
• A group of interacting, interrelated, and
interdependent components that form a
complex and unified whole
• Not just technology
• Focus on aspects that can control

5. Better, Faster, Cheaper
Metrics
• That which gets measured gets improved
• Measures we use to gauge performance
• Often set by federal or state government
• Increasingly, by foundations

6. Better, Faster, Cheaper
Analytics
• Analysis and use of data to enable fact-
based decision making at every level of an
organization
• Is it possible to be ‘data rich’ and ‘data
poor’ at the same time?

7. Better, Faster, Cheaper
Results
• Inputs- necessary but not sufficient
• Outputs- at a minimum
• Outcomes- if at all possible

8. Better, Faster, Cheaper
Tools
• Devices to produce and deliver necessary
public services
• Online
• Analytical

10. Better, Faster, Cheaper
The Albany County Experience
Who
• Led by County Executive and staff
What
• Operational review of all programs/services
When
• 1st and 2nd quarter 2010

11. Better, Faster, Cheaper
The Albany County Experience (cont.)
Why
• Under fiscal and programmatic stress
• Thinning the soup makes for bad soup
• “Fuzzy” institutional knowledge

12. Better, Faster, Cheaper
The Albany County Experience (cont.)
How
• Kickoff meeting with County Executive and
Department Heads
• Individual meetings with County
Exec/Management & Budget and program
leaders
• Compilation of data
• Sharing with Legislature

13. Better, Faster, Cheaper
The Albany County Experience (cont.)
Findings- mandates operate on a continuum
• Shall/May
• Magnitude/Frequency
• Implementation Prescribed

14. Better, Faster, Cheaper
The Albany County Experience (cont.)
• Organization of the data
• Use of the data
• Work for other types of governments and
not-for-profits?

15. Better, Faster, Cheaper
The Albany County Experience (cont.)
If I had it to do over again …
Change Management- the personal side of
change

16. Better, Faster, Cheaper
Change Management- Prosci’s ADKAR® Model
(www.change-management.com)
• Awareness of the need for change
• Desire to participate and support the change
• Knowledge on how to change
• Ability to implement required skills and behaviors
• Reinforcement to sustain the change

17. Better, Faster, Cheaper
Five Levers of Change Management
• Communications Plan
• Sponsor Roadmap
• Coaching Plan
• Training Plan
• Resistance Management Plan

18. Better, Faster, Cheaper
Resources- Governing’s Better, Faster Cheaper
(http://www.governing.com/blogs/bfc)
Comments/Questions
Contact info
518-465-6017
tmaniccia@policyinnovation.com