Why is developing cross cultural skills important? How can you develop cross cultural competencies among employees? Importance of cross cultural awareness & sensitivity

1. AGILE PASSIONATE EXPERIENCED
DEVELOPING CROSS CULTURAL
SKILLS & COMPETENCIES
BY
TASMAC Management Training Resources
(TMTR)
Pune

2. AGILE PASSIONATE EXPERIENCED
OVERVIEW
1. What is Culture
2. Why do you need Cross Cultural Skills
3. Developing Cross Cultural Competency

3. AGILE PASSIONATE EXPERIENCED
• Culture is the characteristics of a particular group of
people, defined by everything from language, religion,
cuisine, social habits, music and arts.
• ‘Cultural diversity’ is the term that we have traditionally
used to refer to differences between cultures.
• In the workplace, terms such as ‘ethnic inclusiveness’ or
‘cross culturalism’ also relate to the issue of cultural
differences between their people and locations
WHAT IS CULTURE?

4. AGILE PASSIONATE EXPERIENCED
WHY DO YOU NEED
TO DEVELOP CROSS CULTURAL SKILLS
• We can now understand why & how everyone is equally
worthy.
• Cultural difference at workplace only make it difficult to
progress as an organisation.
• Prejudices , stereotypes and misconceptions about
individuals, races, genders, generations, countries,
civilizations or cultures are eliminated and a better
understanding of various cultural differences is created.

5. AGILE PASSIONATE EXPERIENCED
Developing Cross Cultural
Competency
• Cultural and linguistic competence is a set of congruent
behaviors, attitudes, and policies that come together in a
system, agency, or among professionals that enables effective
work in cross-cultural situations.
• Competence' implies having the capacity to function
effectively as an individual and an organization within the
context of the cultural beliefs, behaviors, and needs
presented by consumers and their communities.
(Adapted from Cross, 1989).

6. AGILE PASSIONATE EXPERIENCED
Five essential elements contribute to a system's
institution's, or agency's ability to become more culturally
competent which include:
• Valuing diversity
• Having the capacity for cultural self-assessment
• Being conscious of the dynamics inherent when cultures
interact
• Having institutionalized culture knowledge
• Having developed adaptations to service delivery reflecting
an understanding of cultural diversity.
(These five elements should be manifested at every level of an organization
including policy making, administrative, and practice. Further these elements
should be reflected in the attitudes, structures, policies and services of the
organization.)
Developing Cross Cultural
Competency

7. AGILE PASSIONATE EXPERIENCED
Cultural competence requires a comprehensive and
coordinated plan that includes interventions on levels of:
• policy making;
• infra-structure building;
• program administration and evaluation;
• the delivery of services and enabling supports; and
• the individual.
This often requires the re-examination of mission statements; policies and
procedures; administrative practices; staff recruitment, hiring and retention;
professional development and in-service training.
At the individual level, this means an examination of one’s own attitude and
values, and the acquisition of the values, knowledge, skills and attributes that will
allow an individual to work appropriately in cross cultural situations.
Developing Cross Cultural
Competency

8. AGILE PASSIONATE EXPERIENCED
TASMAC Management Training
Resources (TMTR) Pvt. Ltd.
407, A Wing, Clover Centre
7, Moledina Road
Pune - 411001
Maharashtra, India
PHONE : +91 (0)20 2613 4991
+91 (0)20 2605 0706
EMAIL:
info@tasmactraining.com
WEB:
www.tasmactraining.com
THANK YOU!
FOR MORE INFORMATION, PROGRAMME DETAILS, TRAININGS &
WORKSHOPS ON CROSS CULTURAL SKILLS & COMPETENCY
DEVELOPMENT, PLEASE FEEL FREE TO CONTACT US!