ITIL Learning Path

1. ITIL Master ITIL Expert Managing Across the Life Cycle ITIL v3 Foundation for Service Management ITIL v3 Foundation Bridge ITIL v2 Foundation Certificate CSI SOA RCV PPO OSA SO ST SD SS Life Cycle Modules Capability Modules ITIL v3 Mangers Bridge ITIL Managers Certificates v2 v1 IPSR IPRC IPAD IPPI 12 Credits Required ITIL Practitioners Certificates Overview of ITIL Expert

2. ITIL v3 Foundation for Service Management ITIL v3 Foundation Bridge ITIL v2 Foundation Certificate Getting Started <Click> Your Current ITIL Certification Level <click here> Life Cycle Modules <click here>Capability Modules ITIL v3 Foundation for Service Management <click here> Life Cycle Modules <click here>Capability Modules <click here>ITIL Practitioner Certificates <click here>ITIL Manager Certificates

3. ITIL Master ITIL Expert Managing Across the Life Cycle ITIL v3 Foundation for Service Management ITIL v3 Foundation Bridge CSI SOA RCV PPO OSA SO ST SD SS Life Cycle Modules Capability Modules Life Cycle Modules

4. ITIL Master ITIL Expert Managing Across the Life Cycle ITIL v3 Foundation for Service Management ITIL v3 Foundation Bridge CSI SOA RCV PPO OSA SO ST SD SS Life Cycle Modules Capability Modules ITIL Capability Modules

5. ITIL Master ITIL Expert ITIL v2 Foundation Certificate ITIL v3 Mangers Bridge ITIL Managers Certificates v2 v1 ITIL Managers Certificates

6. ITIL Master ITIL v2 Foundation Certificate IPSR IPRC IPAD IPPI 12 Credits Required ITIL Practitioners Certificates ITIL Practitioners Certificates ITIL Master ITIL Expert ITIL v3 Mangers Bridge

7. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v2 Certificate : In this case-study-driven course, you'll get an introduction to the concepts of IT Service Management (ITSM), and you'll learn to apply the industry-standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT department/organization. Using the case study, you'll gain practical skills that reinforce material covered in class, resulting in greater knowledge retention and excellent preparation for the one-hour-long ITIL® v2 Foundation Certification Exam, which is offered on the last day of class at 1 PM

8. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v2-to-v3 Foundation Bridge Exam Prep Boot Camp: In this comprehensive course, you will prepare for the ITIL v3 Foundation Bridge Certificate in IT Service Management. This course, intended for holders of ITIL Foundation Certificates from earlier ITIL versions, highlights the new topics in ITIL v3 and the main differences from earlier ITIL versions. You will learn the fundamentals of IT Service Management from experienced instructors who have led implementations and have the first-hand knowledge and experience to make ITIL real and valuable. This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The 30-minute ITIL v3 Foundation Bridge exam will be offered at 4:30 PM

9. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v3 Foundation Exam Prep Boot Camp: We guarantee you'll pass the ITIL Foundation v3 Exam. With hundreds of successful students and 95%+ pass rate, we're confident that our ITIL training is the best in the industry. In this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced instructors who have led implementations and have the first-hand knowledge and experience to make ITIL real and valuable. This course includes handouts and references useful after the class, as well as practices sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class at 3 PM.

10. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Lifecycle Service Strategy: In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm

11. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Lifecycle Service Design: In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. You will cover management and control of the activities and techniques within the Service Design stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm

12. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Lifecycle Service Transition: In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. You'll focus on Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging case study-based approach, you'll learn the core disciplines of ITIL and you'll prepare to successfully complete the associated exam. The exam will be offered on the last day of the course at 3:30 pm

13. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Operation: In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. You'll focus on Service Operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course uses an engaging case study-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last day of the course at 3:30 pm

14. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Lifecycle Continual Service Improvement: In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm .

15. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Capability Operational Support and Analysis: This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.

16. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Capability: Planning, Protection, and Optimization: In this course, you will be immersed in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. You will focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable certificate holders to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 1:00 pm.

17. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Capability: Release, Control, and Validation: This course will immerse you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.

18. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL Service Capability: Service Offerings and Agreements: This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. You'll focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, positioning you to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.

19. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v2 Practitioner: Support and Restore Management: In this course, you'll focus on implementing and managing the processes and functions involved in managing exceptions in normal infrastructure control and service delivery, including being able to organize an effective Service Desk function, along with the related Incident and Problem Management processes. These processes are aimed at optimizing quality of service by effectively responding to incidents and problems, as well as proactively preventing their occurrence. The Service Desk supports IT service users and restores service in the event of a disruption .

20. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v2 Practitioner: Release and Control Management: In this course, you'll focus on implementing and managing the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You'll learn to optimize quality of service by responding to the need for change in a controlled and time-effective manner, while keeping information about the infrastructure up-to-date and relevant, and you will prepare for the two-hour-long ITIL Practitioner exam offered on the last day of class at 3 PM .

21. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v2 Practitioner: Agree and Define Management : In this course, you'll learn to implement and manage the processes involved in delivering quality service at a justifiable cost to both the internal IT organization and to the customer. Learn planning, implementation, and continuous service improvement techniques specific to the Service Level Management and Financial Management processes. Unique to the clustered nature of this course, you'll be guided through the holistic interactions of the Agree and Define processes. The two-hour-long ITIL Practitioner exam will be offered on the last day of class at 3 PM .

22. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v2 Service Manager Exam Prep Boot Camp: Gain a deeper and more practical understanding of ITIL processes and key process-oriented and organizational implementation issues in this intensive Boot Camp. In this practical-oriented course, you'll use case studies and participate in role-playing and presentations to test and improve your essential managerial skills.

23. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v2-to-v3 Service Manager Bridge Exam Prep Boot Camp: This Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, bridging the gap between the ITIL Manager's Certificate in IT Service Management (ITIL v1 & v2) and the ITIL Expert certificate in IT Service Management (ITIL v3). Holders of previous Practitioner-level certifications who have earned 12 or more recognized credits may take this course as well .

24. Call Global Knowledge at 1-800-Courses (1-800-268-7737) Definitions ITIL Expert What is ITIL v3 Managing Across the Lifecycle: This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL V3 publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 2:30 pm.