TekWave SBMM Software process flow for made to order manufacturer

2. Fully integrated processes through TekWave UEM System
From Inquiry to Delivery and Invoicing.
A Manufacturing Company with a Basic Product Range and O.E.M Capabilities
Generate
Quotation
Customer Portal
receives a Non Thai
Inquiry for 5,000
Products
Suppliers
Send
Quotation
Purchasing
Module
Production
Planning
Module
Sales Module
Confirm with
Manager
Inventory
Management
Module
1
2
3
4
5
6 7
7
8
9
10

3. A Manufacturing Company with a Basic Product Range and O.E.M Capabilities
This case study is based on a T-Shirt manufacture with OEM capabilities. The company has 3
types of T-Shirts available in 3 colors with 6 sizes. This company specialized in bulk orders of
2000 units or more. Custom, Personalized and OEM products are available but are not the focus
of the business.
Glossary / Abbreviations
Customer Portal CPM
Sales SM
Inventory IMM
Production Planning PPM
Purchasing PM
Manufacturing MM
Shipping / Delivery DM
Accounting / Order Processing AOPM

4. Steps 1-8
Customer Portal
receives a Non Thai
Inquiry for 5,000
Products
The PM reports all the up to
date information to the SM.
Suppliers
Purchasing
Module
Production
Planning
Module
Sales Module
Inventory
Management
Module
1
2
3
4
5
6 7
7
The CPM receives the
inquiry and translates it
into the Thai language
through a series of
pre-set questions and
options.
The SM Checks with IMM
to check stock availability.
If stock is available the SM
generates the quotation.
If IMM is out of stock the SM
checks with PPM and the PM
for lead time for new stock

5. Steps 8-10
Generate
Quotation
Send
Quotation
Sales Module
Confirm with
Manager
8
9
10
The quotation reads:
1. 5,000 Products at 500 baht each ex factory (delivery not included).
2. Delivery time is 7 weeks from customer acceptance of the order.
3. This quotation is valid of 7 days.
4. Payment terms are 30% with purchase order and the balance on 30 day credit
terms after delivery.
The manager is alerted by the SM that a
quotation is waiting for approval.
The quotation is approved and sent.
The Sales Module compiles the quotation.

6. Order Fulfillment Steps 1-13
Production
Planning
Module
Suppliers
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products is received
Inventory
Management
Module
Manufacturing
Module
Delivery
Module Bill of Sale
Deliver to
Customer
Inventory
Management
Module
1
4
2
5
8
9 10
11
12
Production
Planning
Module
6
3
Purchasing
Module
7
13

7. Order Fulfillment Steps 1-6
The AOPM alerts the PPM to
reserve manufacturing time.
The parts are received
and added into the
Inventory Management
Module as + Stock.
The AOPM is alerted that
new stock has arrived.
1
4
32
5
6
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products received
Purchasing
Module
Suppliers
Inventory
Management
Module
Production
Planning
Module
The AOPM instructs
the PM to place
supplier orders.

8. Order Fulfillment Steps 7-11
Inventory
Management
Module
Manufacturing
Module
Delivery
Module
Inventory
Management
Module
The IMM alerts the AOPM that all supplies are in stock and are ready for
manufacturing.
The IMM alerts the MM that all supplies are in stock and ready for
manufacturing.
The PPM issues an order to
the MM.
After manufacture the IMM
adds to finished stock and
alerts the DM.
The DM alerts the AOPM to
produce a bill of sale and
invoice.
7
8
9 10
Production
Planning
Module
11
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products received

9. Order Fulfillment Steps 12-13
Bill of Sale Deliver to
Customer
12
13
The AOPM processes invoices and sends it to the customer.
The AOPM produces a bill of sale
The DM prints a copy delivers the products to the customer.
Accounting and
Order Processing Module
Purchase Order for
5,000 Custom
Products received