IT118 session 1

School of Hospitality Management
management

interfaces
Property

system

The Professor
Prof. Tito Antonio A. Ofilada, Jr.

 Education:
 MBA (Ongoing)
 Ateneo de Manila University Graduate School of
Business
 BS Tourism (2006)
 University of the Philippines- Diliman

The Professor

 Work Experience:
 Delta Airlines 2008-2010
 Passenger Sales Agent

 Customer Service Intern (Summer 2005)
 Philippine Airlines

The Professor

 Consultation Hours:
 Tuesdays, 8-9am

School Mission:

- to be a recognized and respected

educational institution

- adhere to the highest international standards

- respond to the market needs

- by producing globally competitive and highly
professional individuals.

Core Values:

- Perfection

- Innovation
- Integrity
- Concern
- Prudence
- Unity

Seal of Treston International
College

School of Hospitality
Management
 Aims to develop tomorrow’s hospitality and tourism

leaders both in the national and global setting.

School of Hospitality Graduates
are:
 Service-oriented

 Passionate

 excellent communicators

 Ethical

 Well-rounded

 Creative

Class Rules
 maximum of 3 cuts or absences per subject.
Should you incur absences more than the

allowed maximum number, you will be
automatically dropped from the subject and will
be given an “FA” or Failure due to Absences in
your scholastic report.

 Wear the prescribed college uniform when
inside the classroom and school premises

Class Rules
 Electronic gadgets such as but not limited to
mobile phones, laptops and i-pads are not

allowed inside the classroom and will be
confiscated by the instructor if seen being used
by students while class is ongoing. Confiscated
gadgets may be claimed at the Guidance &
Student Affairs Office upon submission of Letter
of Explanation from the student’s parent or
guardian.

Course Description
 This course aims to equip the students with

skills and knowledge on how to plan,
package and price international or
domestic tourism products based on client
requirements and number of participants in
a particular tour program.

Course Objectives
By the end of the course, the student should be
able to:

COGNITIVE:
1. To describe the different elements that
comprise what are needed in to create tour
packages.
2. Identify the functions and duties of Tour
Operators against the duties and functions of
Travel Agents.

Course Objectives
AFFECTIVE:

1. To answer questions on how to Price
domestic and international travel itineraries
based on the number of passengers,
inclusions and highlights offered in a
particular tour package.

2. To prepare a marketing proposal for a
designed tour package created based on
the requirements of the clients.

Course Objectives
PSYCHO-MOTOR:

1. Plan and design domestic and international
travel itineraries.
2. Create and develop domestic and
international travel packages composed of:
accommodations, transportation, meals, guide
services, attractions and other tour highlights in
a certain area.
3. Design a tour package (domestic or
international) using the concepts and ideas
learned in this course and present the tour
product.

interface

 Involves connectivity among hardware, software and
user.

 HARDWARE- CPU

 SOFTWARE

 Application Software-under the user’s control.
Example word processing, electronic spreadsheets

 System software-industry specific software such as
property management system, catering systems, club
management systems

Word processing

CPU

spreadsheet
Electronic

Central Point-of Call
Reservatio Sale Accountin
n System Systems g System

HOTEL PROPERTY MANAGEMENT SYSTEMS

High- Self-
Energy speed service
Electronic
Manageme internet Devices
Locking
nt Systems access
Systems

Terminologies

 E-commerce: buying and selling of goods and
services through the use of the internet or
another electronic medium.

 Examples:

-electronic brochure

-online scheduling and booking

Cont...

 Social networking

A virtual community of people with similar interests.
Individuals can join the community by creating a
personal profile and establish contact directory
of “friends” who have also created profiles within
the community.

 Other features: personal messaging,
commenting, photo-sharing, video sharing and
blogging.

Trends in Tourism and Hospitality

 Online booking

 Mobile booking

Internet Marketing

 Allows users to critique businesses via third-party
websites.

 Through Blogs, forums and communities

INFORMATION
MANAGING

SYSTEMS

Terminologies

 MIS-Designed to provide managers with the
information technology to plan, organize, staff,
direct, and control operations.

 Information technology-technology that
establishes a communication process in which
data are transferred from related systems;
proceed according to pre-established decision-
making rules, financial models, or other
analytical methods; and stored in information
formats tailored to the needs of individual
managers.

Cont…

 Property systems manager-participates in the
evaluation, selection, and installation of system
hardware and is trained in the operation of
software applications used throughout the
property; provides on-premises systems support
and when necessary, functions as a network
administrator and/or applications software

System Selection: “NEVERS of
technology”

 Never purchase before software.

 Never make a purchase decision based solely on cost.

 Never lose control of the purchasing process.

 Never rely on enhancement promises.

 Never be the first time user.

 Never be the last time user.

 Never allow technology to dictate operations.

 Never allow a vendor to rewrite the business’ technology
requirements.

IT118 session 1

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IT118 session 1