Business Assessment Framework for IT Professional Services.
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Business Assessment Framework for IT Professional Services. Includes a white paper linked to the same topic, with additional subject matter detail..
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Business Assessment Framework for IT Professional Services.
- 3. Audience
- 5. Information Technology Service Org.
- 6. High Performance IT Service is a Complex Process
- 7. Optimal Technology Service Org. Structures
- 8. Seven Broad Questions That Indicate Change “Opportunity”
- 9. The Optimization of a Service Org.
- 10. The Optimization of a Service Organization --Strategy
- 11. The Optimization of a Service Organization --Structure
- 12. The Optimization of a Service Organization --Measures, Policies & Process Optimization
- 13. IT Service Business Model and Performance Objectives
- 14. Key Differences
- 15. A Product Services Group
- 16. A Professional Services Organization
- 17. High Level Structure of an IT Service Firm
- 18. Practices
- 20. Instead Alignment Works From
- 21. Developing an Effective Resource Management Solution
- 25. Structural Convergence: The Integration
- 27. IT Staffing and IT Integration
- 28. >10% Revenue Growth is Key
- 29. Performance
- 30. Achieving 4th Quartile Performance Levels
- 31. Professional Service Financial Measures
- 32. The Key Performance Indicators (KPI’s) and Metrics
- 33. The KPIs & Metrics include:
- 34. Alignment to Performance Objectives and Best Practices
- 35. The Opportunity
- 36. What Are the Critical Questions
- 37. Peeling Back the Contextual Layers
- 38. What Are the Critical Questions
- 39. What Are the Critical Questions
- 40. Discovering Substandard Practices Is Actually Good News
- 41. Understanding the Best State is the Easiest Part of the Optimization Effort
- 43. TopLine Strategies: Our Story
- 45. TopLine Strategies: The business we are in.
- 46. Next Steps
- 47. Next Steps
Notas del editor
- Developing a high performance IT service is a complex process Measure what it is that an IT service organization is trying to optimize Adopt the appropriate managerial accounting standards Time and charges reporting disciplines. Expose the key performance indicators (KPIs) and business metrics. Align all the processes of the services organization to the objective of optimizing those performance measures. This final sequence is a contextual effort, Each layer of successful process improvement Makes it possible to effectively address the next
- The optimization of a service organization is Strategy What clients do we engage? What do those clients value? What practices do we develop?). Structure: Form to fit function Is this business a PSG or PS structure? Should there be structural convergence of sales and service? Is the service organization a profit center or cost center? Measures, Policies and Process OptimizationThe adoption of the appropriate performance measures Sequential implementation of best practices (i.e. Are policies and tactics designed / aligned to achieve GP targets?).