1. Torrey Thomas Smith
Address: 18637 Coyle St Detroit, Michigan 48235 Phone: 248-499-3512
E-mail: smithtorrey@rocketmail.com
Human Resource Coordinator:
I am currently seeking a career in the call center and healthcare field. As you will note from my
resume, I have gained extensive skills in the areas of serving customers and customer loyalty
and retention. I have experience in maintaining specific time frames, assisting with customer
retention, education and problem solving. I am certified in various fields ranging from problem
solving to team building, experienced at handling high call volumes and high caseloads in fast
paced environments. I am confident that my knowledge, previous experiences and willingness
to grow in these fields will allow me to be of great value to your company. It would be a
pleasure to find out what I can add to your team in a personal interview at your convenience.
Thank you,
Torrey T. Smith

2. Torrey Thomas Smith
Address: 18637 Coyle St Detroit, Michigan 48235 Phone: 248-499-3512
E-mail: smithtorrey@rocketmail.com
Walgreens Specialty Pharmacy Patient Care Coordinator JUNE 2015 - PRESENT
 Records and processes orders and/orinquiries received by mail, telephone,and/or through direct patient contact.
 Provides timely response to patients’inquiries by telephone and/or email in an inbound or outbound service
 center, consistent with service and quality standards.
 Provides pricing, availability, and schedules information within established guidelines.
 Provides new and existing patients with the best possible customer service in relation to their drug prescriptions,
clinical services,billing inquiries, patients’suggestions and complaints.
C F Trucking and Logistics JAN 2011 –APRIL 2015
Transport and delivery driver
 Responsiblefor drivingto warehouse and assistingwith all logistics and loadingof truck.
 Addressed all concerns for costumers and returned undelivered items to warehouse
 Tractor Trailer.Delivered automotive freight drop and hook. Dedicated.
AT&T Corporation, Detroit, Michigan Nov 2001 – Jun 2010
Accounts Receivables Rep
 Responsiblefor handlingover a hundred inbound callsin a collection call center
 Responsiblefor handlingover a hundred inbound and out bound callsin a collection call center
environment.
 Collected 95% of daily sales outstandingbalances and established automatic bill payment.
 Issued orders to add and remove services,whileworking in multipleweb-based systems and also has
experience in Mosaic automated dialer.
 Contacted customers to establish paymentarrangements on overdue accounts.
 Initiated manager callbacksto customers requesting to speak with a manager.
 Conducted training sessions.
Blue Cross Blue Shield, Southfield, Michigan Apr 1997- Sep 2001
Pricer/ Customer Service Rep
 Responsiblefor evaluatinginsuranceclaims for services rendered at both facilities (i.e.hospitals,mental
hospitals) and doctors’offices,ensuring that the services were billed and paid correctly.
 Communicated with the subscriber and the doctor, Whileworkingas a ford retiree and COB sevice rep.
 Responsiblefor written, electronic,and telephone claims whileservicingthecustomer and providing
assistanceand/or information necessary to ensure customer satisfaction.
EDUCATION:
Cooley High School Detroit ,Michigan June 1990- September 1993
 High School Diploma

University of South Alabama June 1994- April 1997
 College Courses
All Stars Truck Driving School july 2010- Dec 2011
 Certified
SKILLS:
 Certified in problem solvingand team building.
 Proficientin PowerPoint, MicrosoftWord and Excel.
 Certified in air brakes,doubles and tankers.

3. Torrey Thomas Smith
Address: 18637 Coyle St Detroit, Michigan 48235 Phone: 248-499-3512
E-mail: smithtorrey@rocketmail.com
ACHIEVEMENTS:
 Department Head atBlue Cross.
Trained peers at both Blue Cross and AT&T.
 Junior Captain of the Men’s Basketball Team in college.
 Captain of the Debate Team for two years in high school.
 Received many athletic awards,lettered in two sports in high school and one in college.
 Received CDL-A, B