Improving L&D with Learning Technologies

1. 3 simple steps to delivering results with
Learning Technologies
L i T h l i
How to improve
Take‐up
Efficiency
Business Performance Laura Overton
Laura@towardsmaturity org
January 2011
lauraoverton
l t

2. www.towardsmaturity.org/2010benchmark

3. Be responsive
to changing
The promise Get staff up
Get staff up
& running
business needs (& changing
(& changing
direction)
faster than
faster than
ever before
Extend reach, Whilst saving
breadth and time
depth of &
learning (without compromising quality) money!
offering

4. The journey can be
confusing & frustrating
f i &f i
www.towardsmaturity.org improving the impact of learning technologies at work

5. Experiences vary
p y
www.towardsmaturity.org improving the impact of learning technologies at work

6. 6 years of benchmarking
y g
12% (10%)
23% (23%)
b dd d
Embedded
39%(42%)
20%(21%)
Established
E t bli h d
Developing
p g
7% (4%)
Sporadic
Novice
N i TM Index
TM Index
We consistently find those mature in their use of learning technologies
report more benefits. The TM index is a single indicator of maturity.
www.towardsmaturity.org improving the impact of learning technologies at work

7. Bottom Quartile
Bottom Quartile 3rd 2nd Top Quartile
Top Quartile
1 100
What difference does
What difference does
mature implementation
mature implementation
strategy make?
strategy make?
www.towardsmaturity.org improving the impact of learning technologies at work

8. Bottom Quartile
Bottom Quartile 3rd 2nd Top Quartile
Top Quartile
1 100
2x audience take up
33% additional cost saving
additional cost saving
50% additional saving in study time
6x decrease in time to proven competency
6x more likely to report increased productivity
3 x as likely to report improved customer satisfaction
www.towardsmaturity.org improving the impact of learning technologies at work

9. Why are some more successful than
others?
TM Indicator
www.towardsmaturity.org improving the impact of learning technologies at work

10. 3 simple steps to delivering results
with L
ith Learning T h l i
i Technologies
So what are they?
www.towardsmaturity.org improving the impact of learning technologies at work

11. The essence of Benchmarking
g
www.towardsmaturity.org improving the impact of learning technologies at work

12. Benchmarking
nfo mal
in rm
Fo al
Forma
www.towardsmaturity.org improving the impact of learning technologies at work 12

13. Try this out – where do you stand?
Review
1. We know what learning technologies can do for us
1 W k h l i h l i d f
2. Our e‐learning supports the skills the business needs
3. We encourage learners to share experiences and
solve problems together using social media
p g g
4. Our face to face courses actively build on
knowledge gained through e learning
knowledge gained through e‐learning
5. Learners have access to job aids
6. Our top managers are seen to use e‐learning
6 O t t l i
7. We measure business metrics when evaluating
effectiveness

14. Review
R i
Disagree
g ??? agree
www.towardsmaturity.org improving the impact of learning technologies at work

15. 1. 53% agree ‐ We know what LT can do for
us
2. 51% agree that e‐learning supports the
Compare skills the business needs
3. 27% agree that face to face courses
actively build on knowledge gained
through e‐learning
4. 17% agree ‐ we encourage learners to
share experiences and solve problems
h i d l bl
rces
together using social media
5.
5 40% agree Learners have access to job
40% agree Learners have access to job
ee esour
aids
6.
6 21% agree Our top managers are seen to
% agree Our top managers are seen to
Se re
use e‐learning
7. 13% agree We measure business metrics
% agree We measure business metrics
when evaluating effectiveness

16. Act!
As a result of this
exercise, I am
now going to...
now going to...
www.towardsmaturity.org improving the impact of learning technologies at work

17. mark
Formal Benchmarking
www.to
w smatur
owards benchm
g/myb
rity.org
www.towardsmaturity.org improving the impact of learning technologies at work 17

18. Review
www.towardsmaturity.org improving the impact of learning technologies at work

19. Compare
www.towardsmaturity.org improving the impact of learning technologies at work

20. Compare
Act!
www.towardsmaturity.org improving the impact of learning technologies at work

21. Act Act!
www.towardsmaturity.org improving the impact of learning technologies at work

22. Maintaining the benchmark
Good practice is constantly evolving, we constantly review the
benchmark
2011 benchmark research is supported by
Founding Ambassadors
F di A b d
www.towardsmaturity.org improving the impact of learning technologies at work 22

23. 3 steps that WILL make a difference
www.towardsmaturity.org improving the impact of learning technologies at work 23

24. • Log on to complete your benchmark
www.towardsmaturity.org/mybenchmark
• Fi d t h
Find out how to plug the gaps that I discovered
t l th th t I di d
today – download resources at :
• http://www.towardsmaturity.org/article/2011/02
p // y g/ / /
/01/3‐simple‐steps‐delivering‐results‐learning‐
technol/
• Find out about the Head Start Programme
Act! • http://www.towardsmaturity.org/static/towards‐
http://www.towardsmaturity.org/static/towards
maturity‐step‐change‐workshops/
• Download the original research
www.towardsmaturity.org/2010benchmark
• Connect with Laura
lauraovertonn
www.towardsmaturity.org
y g
www.towardsmaturity.org improving the impact of learning technologies at work 24