Are you Manging Risk and Performance in Sourcing Relationships?

1. Performance and Risk Management in Sourcing Relationships
ServiceFrame™
ServiceFrame™ is software as a service product which drives best practice risk and
performance management in Sourcing. Typical sourcing models including Shared Services
3. Low Cost Solution - Software as a Service (SaaS) architecture
and Outsourcing. Companies can drive better value from sourcing using ServiceFrame –
a. No upfront capital expenditure in hardware, software or infrastructure
through a combination of improved service levels from providers and lower service
needed
management costs.
b. No downloading required
c. No installation necessary.
Why you might need it
ServiceFrame™ users typically have the following requirements 4. Easily Accessible
1. a necessity to drive ongoing value in sourcing deals. a. Access ServiceFrame™ anywhere you have an internet browser and an
2. a need to have central visibility of the performance of all suppliers and service internet connection e.g. your computer, mobile phone, personal digital
providers assistant (PDA)
3. a desire to quantify the value received by using internal shared service centres b. Continue to use your existing browser e.g. Internet Explorer
4. a requirement for ongoing operational excellence around performance and risk c. ServiceFrame™ is centrally hosted and therefore offers a consistent user
management experience – so you don’t need to worry about people using older versions
5. a need to be automatically alerted where service penalties are triggered. of the software or seeing different screens
6. a regulatory requirement to demonstrate that you are managing sourcing d. Users can also be added quickly and scale according to your requirements.
relationships effectively.
5. Get up and running quickly
a. SLAs are entered into ServiceFrame™ directly by the users – no project or
Key Features system implementation work required
1. Effective Management of all Service Level Agreements (SLAs) b. SLAs only take minutes to enter so they can be entered as you agree them.
a. Presents information on all your service providers in one online dashboard –
showing red, amber and green levels of performance.
b. ServiceFrame™ allows you and your service providers to record the actual
service levels you are getting versus the target in the service level Cost
agreements ServiceFrame™ cost is driven by the number of Service Level Agreements measured – not
c. ServiceFrame™ will alert you when actual service performance is not being the number of users. This is because we feel that adequate management of service levels
recorded by service owners. should not be constrained by end user licenses.
2. Effective Management of Risks (Q1 2010) ServiceFrame™ is a low cost solution. You do not need to download or install software.
a. Risk module allows users to raise and track all sourcing risks. There are no upfront capital expenditure costs in hardware, software or professional
b. Risks can be raised at a contract, service or KPI level. services.
c. Actions can then be assigned to users to mitigate risks.
d. These actions can then be tracked using ServiceFrame workflow. For more information about our product and services please contact
info@serviceframe.com or call us at + 353 1 237 6620.
ServiceFrame™ 26 Waterloo Lane, Dublin 4, Ireland T +353 1 237 6620 W www.serviceframe.com