If there’s one thing we can count on when planning menus, it’s the tastes and trends of attendees are continually evolving. From demands for locally sourced and healthier vegetarian to special meals for food allergic attendees and vegans, gone are the days of planning a banquet menu that you only have to ask, “Chicken, fish or beef?” Gluten-free, allergy-friendly, macrobiotic and sustainable are all on the plate. But how do you meet the needs of all your guests while not breaking the bank?
The session will be one part lecture and one part educational game in which teams participate in a trivia game to test their knowledge and learnings.
Learning Objectives:
• Understand different dietary needs: food allergies, medical conditions, personal preference, religious practices
• The legalities behind meeting the needs
• How to meet these needs while managing costs
2. @tstuckrath @thrivemeetingsMPI PhiladelphiaJune 2, 2014
• Certified event professional,
strategic meetings manager & health coach
• One of 15 million+
Americans
with food allergies
• Studied at Institute of
Integrative Nutrition
• Founded Thrive! in 2010
• Not a doctor, nutritionist or lawyer
Tracy StuckrathCSEP, CMM, CHC, CFPM
3.
4. @tstuckrath @thrivemeetingsMPI PhiladelphiaJune 2, 2014
Understanding various dietary needs
Offering healthy meal options for attendees.
Saving money when ordering F&B.
Establishing better communication with F&B
partners when planning events.
Essential Learning Components
u
v
w
x
24. @tstuckrath @thrivemeetingsMPI PhiladelphiaJune 2, 2014 @tstuckrath @thrivemeetingsMPI Northern California: Menu ImpossibleFebruary 19, 2014
Sugar
Addictive,
destructive
substance
142
pounds
Inflammation “Diabesity”
A little
creates
desire for
more
57 different
names for sugar
33. @tstuckrath @thrivemeetingsMPI PhiladelphiaJune 2, 2014
Judaism Kosher x Kosher
finned
fish only Kosher
Not with
meat
Buddhism x x some P P
Hinduism x x
Restricted/
Avoided
? x
Islam Halal x Halal x x
Rastafarianism x x
no fish
over 12” x
Seventh Day
Adventist
x x x ?
Sikh
in some sects
Halal or Kosher x
34. @tstuckrath @thrivemeetingsMPI PhiladelphiaJune 2, 2014
Protestants Few Restrictions
Roman
Catholicism
Restricted on certain days
Eastern
Orthodox
Restriction
s
Restriction
s
Jainism x x x x x x
Mormonism x
Baha’i some are vegetarians x
35. @tstuckrath @thrivemeetingsMPI Philadelphia
JANUARY
Chinese New Year
(Confucian/Taoist/Buddhist)
!
!
FEBRUARY
Ash Wednesday
(Christian)
Lent (Christian)
!
!
APRIL
Good Friday (Christian)
Easter (Christian)
Shavuot (Jewish)
Passover (Jewish)
!
!
JUNE/JULY
Ramadan (Islamic)
!
JULY/AUGUST
Eid al-Fitr (Islamic)
Krishna Janmashtami
(Hindu)
!
SEPTEMBER/
OCTOBER
Sukkot (Jewish)
Rosh Hashanah (Jewish)
!
!
OCTOBER
Navratri (Hindu)
Shemini (Jewish)
Yom Kippur (Jewish)
Simchat Torah (Jewish)
Eid al-Adha (Islamic)
!
!
NOVEMBER
Diwali (Hindu/Buddhist/
Sikhism/Jainism)
Thanksgiving
!
!
DECEMBER
Hanukkah (Jewish)
Christmas (Christian)
40. .15!
.25!
Host would
not be able
to meet
need
Embarrassed
Asking is impolite
Unsure how to tell
Perceived lack
of empathy to
their need
Don’t
want to
be a
burden
Low
Expectations
of Products &
Services
41. @tstuckrath @thrivemeetingsMPI Philadelphia @tstuckrath @thrivemeetings
• Contracts
• Invitations
• Registration Sites
• Site Visits
• Action Stations
• Bars
• Green Rooms
• Place Cards
• Apps
Consider
MPI Philadelphia
48. • Repeat customers
• More referrals
• Increased spending
• Professionalism
• Improve liking
• Gain trust
• Fine-tune customer
service
• Budget Savings
• Less Waste
Benefits of
Good Service