A webinar hosted by Autotask on 05.02.13 and hosted by Rich Akullian speaking to MSP Consultant Richard Tubb looking at the Five Most Important Mistakes IT Managed Service Providers Make Which Cost Them Time and Money.

1. Mistakes MSP’s Make
Richard Tubb
MSP Business Consultant
richard@tubblog.co.uk
Rich Akullian
Business Development Manager
Autotask Corporation
rakullian@autotask.com

2. Mistakes MSP’s Make
The five most important mistakes IT Managed Service Providers
make that cost them time and money
Richard Tubb
Providing expert advice to help your IT
company grow
richard@tubblog.co.uk
@tubblog www.tubblog.co.uk

3. Mistake Number 1
- Not documenting client networks
Action points:-
• Read the “E-Myth Revisited”
http://tubb.co/tubblog-emyth
• Stop working in your business
and start working on it
• Avoid becoming a SPF
• Break the cycle of fire-fighting
and document the basics

4. Mistake Number 2
– Not Using a PSA tool
Action points:-
• Build the PSA into your
business Operation System
• Make it the central repository
of ALL information
• Integrate with your other MSP
tools – RMM, quoting, etc.
• Start benefitting from Service
Intelligence

5. Mistake Number 3
– Trying to be a “Jack of all trades”
Action points:-
• Know your core competency
• Focus on being the best at a
few things, not everything!
• Build up strategic alliances
with complimentary
companies

6. Mistake Number 4
– Not charging enough for your services
Action points:-
• Question - do you think you
are not charging enough?
• Understand that pricing
incorrectly attracts the wrong
type of clients
• Schedule a price raise
within the next 30 days

7. Mistake Number 5
– Not knowing when to ask for help
Action points:-
• Question yourself - do you
want to actually own a
business, or simply own a
job?
• What jobs can you delegate
or outsource in the next 2
weeks?
• Prioritise business growth
over being the Hero

8. Conclusion
• Mistake Number 1 – Not Documenting Client Networks
• Mistake Number 2 – Not Using a PSA tool
• Mistake Number 3 – Trying to be a Jack-of-all-Trades
• Mistake Number 4 – Not Charging enough for your Services
• Mistake Number 5 – Not Knowing When to Ask For Help
If you recognise that you are making any of
the mistakes described here – you’re
already ahead of your competitors!

9. Download your free MSP eBook
http://tubb.co/freeMSPeBook

10. How to stay in touch with me
» Sign up to my free newsletter -
news and strategy for SMB IT companies
http://tubb.co/MSP-Newsletter
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» E-Mail (remember that?) – richard@tubblog.co.uk
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