3. What is conflict?
Interpersonal conflict:
◦ Participants are interdependent
◦ Mutually aware their goals are incompatible
◦ Perceive the other as interfering with their
goal
6. Principles
Conflict is inevitable
Conflict can have negative and positive
effects
Conflict can focus on content or
relationship issues
7. Principles
Conflict is inevitable
Conflict can have negative and positive
effects
Conflict can focus on content or
relationship issues
Conflict is influenced by culture
Conflict styles have consequences