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Conflict
Chapter 11
Topics
 Definition of conflict
 Principles
    ◦ Styles
 Conflict management stages
 Conflict management strategies
What is conflict?
   Interpersonal conflict:
    ◦ Participants are interdependent
    ◦ Mutually aware their goals are incompatible
    ◦ Perceive the other as interfering with their
      goal
Principles
   Conflict is inevitable
Principles
 Conflict is inevitable
 Conflict can have negative and
  positive effects
Principles
 Conflict is inevitable
 Conflict can have negative and positive
  effects
 Conflict can focus on content or
  relationship issues
Principles
 Conflict is inevitable
 Conflict can have negative and positive
  effects
 Conflict can focus on content or
  relationship issues
 Conflict is influenced by culture
 Conflict styles have consequences

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Com120 11 conflict part 1

  • 2. Topics  Definition of conflict  Principles ◦ Styles  Conflict management stages  Conflict management strategies
  • 3. What is conflict?  Interpersonal conflict: ◦ Participants are interdependent ◦ Mutually aware their goals are incompatible ◦ Perceive the other as interfering with their goal
  • 4. Principles  Conflict is inevitable
  • 5. Principles  Conflict is inevitable  Conflict can have negative and positive effects
  • 6. Principles  Conflict is inevitable  Conflict can have negative and positive effects  Conflict can focus on content or relationship issues
  • 7. Principles  Conflict is inevitable  Conflict can have negative and positive effects  Conflict can focus on content or relationship issues  Conflict is influenced by culture  Conflict styles have consequences