Presented at Lucene Revolution in San Francisco on May 25, 2011.

1. Designing the search experience
by Tyler Tate, TwigKit

2. ux search

4. Local Government
Healthcare
Broadcast
News media
Aerospace Electronics
Intelligence

7. Photo by David Woo

8. Photo by Paul Robertson

10. Photo by Mark Hillary Photo by Paul Robertson

24. ?!
Surely there’s a better way?!

25. Document Information
Document Query
Representation Need
Classic information retrieval

26. Iterative information seeking

27. Lookup

28. Learn
Lookup

29. Investigate
Learn
Lookup

30. Investigate
Explore
Learn
Lookup

31. Investigate
Learn
Lookup

32. The Lookup Process

33. Recognise the
need for information
The Lookup Process

34. Recognizing a need for information

35. Recognizing a need for information
Known-item

36. Recognizing a need for information
Known-item
Navigational

37. Recognizing a need for information
Known-item
Exploratory
Navigational

38. Formulate the query
The Lookup Process

39. Autocomplete

40. Autosuggest

41. Instant Results

42. Run the query
The Lookup Process

43. Running the query

44. Running the query

45. Running the query

46. Running the query

47. Running the query

48. Running the query

49. Running the query

50. Running the query

51. Running the query

52. Review the results
The Lookup Process

53. Use Clear Titles

54. Use Hit Highlighting

55. Use Hit Highlighting

56. Group like results

57. Group like results

58. ?
The Lookup Process

59. Investigate
Learn
Lookup

60. The learning process
1 2 3 4 5 6

61. uncertainty
apprehension
The learning process
1 2 3 4 5 6

62. Selection
optimism
The learning process
1 2 3 4 5 6

63. Selection Exploration
confusion
uncertainty
doubt
The learning process
1 2 3 4 5 6

64. Selection Exploration Formulation
confidence
The learning process
1 2 3 4 5 6

65. Selection Exploration Formulation Collection
The learning process
1 2 3 4 5 6

66. Selection Exploration Formulation Collection
The learning process
1 2 3 4 5 6

67. Selection Exploration Formulation Collection
The learning process
1 2 3 4 5 6

68. Explore

69. Browse

70. Flexible ltering

71. Data Visualization

72. Data Visualization

73. Re- nd

74. Highlight visited pages

75. Bookmark items

76. Recently viewed items

77. Recently viewed items

78. Organise

79. Add tags

80. Assign to a group

81. Capture relationships

82. Compare

83. Side-by-side product comparison

84. Chart comparison

85. Annotate

86. Comment on and rate saved properties

87. Investigate
Learn
Lookup

89. Monitor

90. Saved Searches

91. Email alerts

92. Email alerts

93. Email alerts

94. Collaborate

95. The like button

96. Collaborative bookmarking

97. Collaborative bookmarking

98. Collaborative bookmarking

99. Collaborative bookmarking

100. Investigate
Learn
Lookup

101. We must think beyond the individual query and
help users accomplish their goals over time,
across space, and with the people they trust.

102. Companies who help users throughout the entire
learning process are more likely to:
✴ Create passionate, devoted users
✴ Bene t from the resulting transaction

103. The end goal is to provide value to our users,
which in turn brings value to the business.

105. ✴ Gary Marchionini, Exploratory Search: From
Finding to Understanding, 2006
✴ Carol C. Kuhlthau, Inside the Search Process:
Information Seeking from the User’s
Perspective, 1991
✴ Ann Blandford and Simon Att eld, Interacting
with Information, 2010
✴ Marcia Bates, The Design of Browsing and
Berrypicking Techniques for the Online Search
Interface, 1989

106. ENTERPRISE SEARCH
Meetups
www.searchmeetups.com
ENTERPRISE ENTERPRISE
SEARCH SEARCH
London Frankfurt

107. Thank You!
@TylerTate
@TwigKit
http://twigkit.com/blog/
http://SearchMeetups.com