1. Consuming Unified Communications

2. Hosting
Consuming Unified Communications - Deployment
1. Delivery Models
2. Line of Business Integration

3. splitunified
Integrated user
experience
unified
messaging
instant
messaging
multimedia
conferencing
enriched
telephony
& mobility
presence
voice mailemail telephony
mobile
phone
audio
conference
instant
messaging
web
conference
video
conference
Integrated Unified Communications
Integrated UC
Line of Business Integration

4. Founded:
Revenue:
Headquarters:
Employees:
Locations:
Corporate Overview
4
West Corporation is a leading provider of technology-driven, voice-
oriented solutions, serving Fortune 1000 companies and other clients in a variety
of industries, including telecommunications, banking, retail, financial services,
technology and healthcare.
1986
$2.38 billion (2009)
Omaha, NE
Approx. 33,400
44
OUR COMPANY COMPANY STRUCTURE
west West Corporation
POSTcti

5. Conferencing & Collaboration
Web Conferencing
Proprietary solution:
• InterCall Unified Meeting®
Strategic partnerships:
• Microsoft® Office Live Meeting 2007
• Cisco WebEx™ solutions:
• Cisco WebEx Meeting Center
• Cisco WebEx Event Center®
• Cisco WebEx Training Center
• Cisco WebEx Support Center
• IBM® LotusLive: Meetings and Events
• Adobe® Acrobat® Connect™ Pro
Video Conferencing
Full and reservationless video
• ISDN, IP and satellite bridging
• Video-to-web streaming
• Reservationless connection platform
• Managed services
• Room rental
• Equipment sales
Audio Conferencing
• Reservationless: globally
deployed VoIP backbone
• Events: 10,000+ large events every month
• 70% of Fortune 1000 trust for their
important announcements
Streaming
• Best-of-breed service
• Proprietary platform
• Support for variety of events

6. 66
Global Market Leader - >$1.2b
InterCall is currently the #1 and
largest conferencing service
provider in virtually every major
market around the globe.
Source: Wainhouse Research, 2010 market
positions

7. Go to Market

8. POSTcti – Preferred One Stop Technologies
POSTcti Overview
Specialist Microsoft Unified Communications
deployment practice (OCS R1,R2 and Lync)
>200 deployments OCS
>10 deployments Lync
Leading SI specialising in OCS integration
Acquired by InterCall Jan 2011
Strategic Microsoft Partner
• Microsoft Voice Specialist Gold Partner – UK
• Unified Communications Partner Advisory Council,
• Microsoft UC developer program 2007 & 2010
• Exchange/OCS W14 (2010) Tech Readiness Program
• Microsoft LYNC Eco System Partner
• Worldwide Microsoft Partner Awards 2009 Finalists
• Worldwide Microsoft Partner Awards 2010 Finalists
• EMEA Public Sector Advisory Board
• Microsoft Partner Preference Program – (Commercial
Other Strategic Partnerships
Partnership and certified consulting
Cisco Nortel Mitel
Intel Polycom Plantronics
Unified Desktop
• Multi-tenanted OCS R2 – Enterprise
• Dedicated Lync – Enterprise
Rich Presence File Transfer Archiving
Instant Messaging Peer to Peer Voice P2P Video
Audio Conferencing Web Conference Team Call
Delegation Group Chat Federation
Desktop Sharing Enterprise VOIP Web Access
Response Group Remote Call Control
Professional Services
• Plan - Assess & Consult
• Enable - Design and Deploy
• Operate - Service & Support

9. POST CTI Confidential
UNIFIED COMMUNICATIONS
DELIVERY AND CONSUMPTION
Design . Deploy . Train . Maintain
| | | | | | |

10. POST CTI Confidential
Deployment Options Available:
• On-Premise Lync deployments (inc. Fully managed service options from
InterCall/POSTcti)
• Hosted Lync (Unified Desktop from InterCall/POSTcti in the cloud)
• Managed Services
• Hybrid (Unified Desktop – some on-prem/some hosted in the cloud)
• All enterprise features and functionality supported:
– PBX integration – SIP/Gateway
– Video Integration – Direct Endpoint Registration/ Meet In the Middle
– Endpoints- headsets and handset all leading manufacturers
– Line of Business Application Integrations
– Call recording solution for Lync
• Pre-Sales Technical Consultancy options from Microsoft via
InterCall/POSTcti
– Business Value Planning Services (BVPS) & Exchange Deployment Planning
Services (EDPS) accredited for EA packaged service days

11. POST CTI Confidential
Carrier
VoIP
Unified Communications
Hosted Communications
SIP Connectivity
PSTN Breakout
PBX Integration
SIP Endpoints
Managed broadband
4.5

12. POST CTI Confidential
“Unified Desktop from POSTcti is a
further demonstration of their ability to
deliver leading edge innovation to
customers ... this time from the Cloud.”
• Steve Tassell – UC Product Marketing Manager
Microsoft Corporation, March 2010

13. POST CTI Confidential
A Selection of our Clients
A Selection of Our Unified Communications Customers and
Partners

14. POST CTI Confidential
“ISV Partners and key vendor relations allow us to
extend the capability of Microsoft Lync”

15. POST CTI Confidential
PSTN
Enterprise
deploying UC
TDM PBX/IP-PBX &
Voicemail
UC
infrastructure
• “Drop in” installation
• Interconnects UC to
legacy PBX and PSTN
• Only users on UC are
routed to OCS
• Analog device ports
available
• Supports “fax around”
Standard SIP devices can connect
to all other gateway endpoints
All devices can also be
routed to/from an ISP
or ITSP via IP
IP Network
SIP Trunk to
ITSP
SIP/WiFi Clients
Network Equipment Technologies
Analog phones
Analog fax machine
SIP devices can be
‘Presence-enabled’
with SmartSIP

16. POST CTI Confidential
Copyright © 2011 Avistar Communications
Corporation | 16
Key Avistar Value Adds:
• Scalable deployments of Microsoft Lync video on Citrix XenDesktop and XenApp
• Integrates tightly with existing Microsoft Lync deployments
• Enterprise class manageability with centralized bandwidth management and systems
administration
• Interoperates directly with all open standards-based systems and legacy H.323 room
systems
• Multiparty continuous presence individualized viewing layouts
• Individual participant streams adapted to each user’s bandwidth and endpoint device
capabilities instead of least common denominator
• Instant, ad-hoc, presence-based multiparty calling
• HD up to 720P / 30 frames per second
• All software solution on industry standard platforms – easily scales on virtual machines with
no added server licensing costs
Avistar C3 Integrator™ for Citrix
Avistar C3 Unified™ - Enabling
Microsoft Lync within a VDI Environment

17. POST CTI Confidential
Lync 2010
/ OCS R2
IP / TDM
PBX
Video
Gateway
Cellular
Phone
Fully
Automated
Real Time
Dashboard
Query Tool
Real Time
Alerts
MINDcti PhonEX ONE
Reduce costs, improve employee
productivity and network efficiency
• Microsoft ISV Partner – Lync and OCS r2 approved solution
•Central solution to report on multiple data sources –
Lync, legacy PBX’s, Gateways, Video, Mobile phones
• Justify ROI on Lync through costing reports
• Report on usage trends:
•Lync vs. Legacy PBX
•IM vs. Voice
• Reduce organisations comms costs –
15% Fixed line, 20% + on mobile
“You can’t manage what you can’t measure !”

18. POST CTI Confidential
• Next Generation contact centre
solution
• Fully featured, multi-modal (voice,
IM, webchat, email, SMS), contact
centre solution
• Simple integration with existing
systems. Plug-in modules built with
Microsoft’s .NET Framework allow
us to tap into your CRM or ERP
systems, web services, inventory
databases, scheduling and
workforce management tools
• Native to the Microsoft Lync
Server 2010
• Browser-based agent and
supervisor consoles, Intuitive
application like Lync client reducing
the handle time while increasing
first call resolution

19. POST CTI Confidential
Solutions that Work Together in Your
Day in the Life…
Enterprise
Voice
Unified
Conferencing
Mobility
Federation
Instant
Messaging
Single Identity
Recording and Streaming
HDX (SIP)
RPX
OTX
Immersive
Telepresence
Microsoft
Lync™ with
Polycom
CX5000
Personal
Telepresence
CX Phones
Polycom Solutions

20. POST CTI Confidential

21. POST CTI Confidential
Plantronics Simply Smarter
Solutions-optimising the final
connection
• Plantronics offers the most complete families of corded and
wireless products for UC.
• The final connection is the most important link in the chain, user
experience is critical to project success.
• Plantronics solutions ensure the audio experience is optimized,
regardless of where professionals are working, accelerating
implementation and user adoption
Exceptional Audio
Quality & Comfort
Minimal Support
Impact

22. POST CTI Confidential
NHS East of England
A doctor can log in and
searches for a specialist
On the right hand side it
shows a list on contacts
whom he has worked with
in the past.
These can be added or
deleted to manually as
well as being added every
time a new contact is
made
From here they go into
an IM conversation
where they can click
the “share” button
which will start CWA
desktop sharing
session

23. POST CTI Confidential
Tremendous Microsoft endorsement of POSTcti
for delivering Lync as a hosted cloud-based
trial:
Microsoft UK Homepage:
http://www.microsoft.co.uk
http://www.microsoft.com/uc/en/gb/try-
it.aspx

24. POST CTI Confidential
CALL TO ACTION:
Register here for your free (no obligation) trial
of Lync Server 2010 from POSTcti, with Unified
Messaging on Microsoft Exchange Server 2010:
https://register.lynctrial.com/
USE REGISTRATION CODE: UCExpo

25. POST CTI Confidential
WWW.POSTCTI.COM
Adrian.sturdy@postcti.com
Questions