Understanding the Pakistan Budgeting Process: Basics and Key Insights
10.29-31.2013, PRESENTATION, Culture matters in building sustainable long-term business relationships, Hana Tserenkhand Byambadash
1. Hana Tserenkhand Byambadash
Business Development Consultant. AusMon Consulting
Dr Christine Hogan
Adjunct Professor, Curtin University. Consultant & Author
Culture matters
in building sustainable
long-term business relationships
2. Culture matters
Outline
• Why does culture matter?
• What behaviours show respect?
• How can you be a cultural detective?
• What is effective cross-cultural
communication?
3. Tolerance, intercultural
dialogue & respect for
diversity are more
essential than ever in a
world where peoples
are becoming more &
more closely
interconnected
Kofi Annan, Secretary General
UN 1997-2006
9. Cultural detective:
Map/describe your
cultural values/dimensions
1.High power distance:
Respect, position, age
Low power distance:
Casual, informal
Relationships2. Task
4. Time: punctual Time: flexible
3. Indirect communication,
high context
Direct communication,
low context
11. Multicultural teams can be more creative than
monocultural teams
(DiStefano & Maznevski 2000, Adler 1997)
100%
0%
12. How well do culturally diverse teams
perform?
Research by Adler (1997) and DiStefano and
Maznevski (2000) concluded that:
• culturally diverse teams tend to perform either
better or worse than homogeneous teams
• more culturally diverse teams perform worse -
unless they discuss their differences openly
13. 1. Dysfunctional teams
2. Equaliser teams
3. Creator teams
DiStefano & Masnevski 2000
3 types of teams
15. Mapping, Bridging & Integrating (MBI)
research results
The key to being successful
as a multicultural team is
the quality of the
interaction & communication processes
rather than the team membership!
18. Culture matters: Summary
• Why does culture matter?
• What behaviours show respect?
• How can you be a cultural detective?
• What is effective cross-cultural
communication?
19. Intercultural communication workshops
Please contact the facilitators:
Hana Tserenkhand Byambadash
Consultant AusMon Consulting
Email: Hana77@bigpond.com or tseren55@hotmail.com
Dr Christine Hogan
Consultant, Author, Adjunct Professor, Curtin University
Email: Christine@hogans.id.au