The complete guide to understanding warranties. Simple answers to commons questions like: what is a warranty? how does a warranty work? what is an extended warranty? what is implied warranty? how do I claim on a warranty? How to resolve warranty disputes? How to enforce a warranty? How to minimize problems with warranties? What is the EU warranty rule? How does the 6-month warranty rule work?

1. THE COMPLETE GUIDE
FOR UNDERSTANDING
WARRANTIES
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2. WHAT IS A WARRANTY?
IT IS A PROMISE TO PROVIDE:
(FOR A CERTAIN TIME PERIOD)
#REPAIR
#MAINTENANCE
#REPLACEMENT
#REFUND OF A PRODUCT
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3. WARRANTIES COME WITH MOST
MAJOR PURCHASES:
#DIFFERENT MANUFACTURERS
HAVE DIFFERENT WARRANTIES
#THE EXTENT OF THE COVERAGE
VARIES
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WHAT IS A WARRANTY?

4. HOW DOES A WARRANTY
WORK?
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LET’S SEE…

5. @unioncy
HOW DOES A WARRANTY
WORK?
#1 HOW LONG DOES A WARRANTY LAST?
- EVERY WARRANTY LIFETIME IS DIFFERENT
#2 WHAT IS IMPORTANT TO CHECK?
- WARRANTY START DATE AND EXPIRY DATE
- CONDITIONS THAT MAY VOID COVERAGE

6. #3 HOW DO I ENFORCE A WARRANTY?
-THE SELLER OR THE MANUFACTURER
PROVIDES YOU WITH WARRANTY
- CHECK THE CONTACT INFORMATION
- ENQUIRE BEFORE BUYING IF UNCERTAIN
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HOW DOES A WARRANTY
WORK?

7. #4 WHAT HAPPENS IF A PRODUCT FAILS
WITHIN THE WARRANTY PERIOD?
CHECK YOUR WARRANTY TO SEE IF THE
COMPANY WILL:
- REPAIR THE ITEM
- REPLACE IT
- REFUND YOUR MONEY
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HOW DOES A WARRANTY
WORK?

8. #5 WHAT PARTS AND REPAIR PROBLEMS
ARE COVERED BY WARRANTY?
READ YOUR WARRANTY TO SEE IF:
- PARTS OF THE PRODUCT ARE EXCLUDED
- CERTAIN TYPES OF REPAIRS ARE NOT
COVERED
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HOW DOES A WARRANTY
WORK?

9. #6 DOES A WARRANTY COVER
"CONSEQUENTIAL DAMAGES"?
MOST WARRANTIES DO NOT COVER:
- DAMAGES THAT ARE CAUSED BY THE
PRODUCT
- YOUR TIME AND COSTS FOR GETTING THE
PROBLEM REPAIRED
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HOW DOES A WARRANTY
WORK?

10. #7 WHAT IS A LIMITED OR CONDITIONED
WARRANTY?
CERTAIN WARRANTIES PROVIDE:
COVERAGE ONLY IF YOU KEEP OR USE THE
PRODUCT AS DIRECTED
MAKE SURE TO CHECK THAT THE
WARRANTY WILL MEET YOUR NEEDS
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HOW DOES A WARRANTY
WORK?

11. #8 HOW DOES AN ORAL WARRANTY WORK?
IF A SALESPERSON MAKES A COMMITMENT
ORALLY, MAKE SURE TO GET IT IN WRITING
IF NOT, YOU MAY NOT BE ABLE TO GET THE
SERVICE THAT WAS PROMISED
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HOW DOES A WARRANTY
WORK?

12. WHAT IS AN EXTENDED
WARRANTY?
THE EXTENDED WARRANTIES COSTS EXTRA AND
ARE SOLD SEPARATELY
DO YOU NEED IT? CONSIDER:
- NORMAL WARRANTY COVERAGE & LIFETIME
- EXTENDED WARRANTY LIFETIME
- EXTENDED WARRANTY COST VS. PRODUCT
COST
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13. WHAT PROTECTION DOES THE
LAW GIVE ME IF MY PRODUCT
BREAKS?
IN THE U.S. & THE U.K.
CONSUMERS ARE PROTECTED TO
AN EXTENT BY LAW
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14. DO YOU KNOW YOUR
CONSUMER RIGHTS?
IN THE U.S.
“IMPLIED WARRANTIES” ARE CREATED
BY STATE LAW
IN THE U.K.
CONSUMERS ARE WELL PROTECTED BY
DEFAULT
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15. WHAT IS AN IMPLIED
WARRANTY?
#1 WARRANTY OF MERCHANTABILITY
- AS PROMISED , THE PRODUCT WILL DO
WHAT IS MARKETED TO DO
#2 WARRANTY OF FITNESS
- ON THE SELLER'S ADVICE, THE PRODUCT
IS SUITABLE FOR A PARTICULAR USE
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16. LOOK OUT!
YOU SHOULD KNOW THAT…
#YOUR PURCHASE IS ALWAYS COVERED BY
IMPLIED WARRANTIES, UNLESS:
- IT IS MARKED "AS IS,"
- IT IS WRITTEN THAT NO WARRANTY IS GIVEN
#HOW LONG DOES AN IMPLIED
WARRANTY LAST?
- DEPENDS. IT COULD BE AS LONG AS FOUR
YEARS
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17. THE “6 MONTH” RULE
HOW DOES IT WORK?
#FAULTY GOOD
- SIX MONTHS FROM YOUR PURCHASE TO TAKE
IT BACK
- THE RETAILER HAS TO PROVE THAT IT WAS
NOT FAULTY WHEN YOU BOUGHT IT
#AFTER THE FIRST 6 MONTHS
- STILL STRONG RIGHTS FOR SIX YEARS
- YOU HAVE TO PROVE THE GOOD WAS FAULTY
WHEN YOU BOUGHT IT
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18. HOW TO MINIMIZE PROBLEMS
WITH YOUR WARRANTY?
EASY TIPS
#READ THE WARRANTY BEFORE YOU BUY
#SAVE YOUR RECEIPT AND STORE IT WITH THE WARRANTY
#CONSIDER THE COMPANY REPUTATION OFFERING THE
WARRANTY
#FOLLOW INSTRUCTIONS AND USE AS ADVISED
FOR FURTHER INFORMATION VISIT
(US: HTTP://WWW.CONSUMER.FTC.GOV/)
(UK: HTTPS://WWW.GOV.UK/CONSUMER-PROTECTION-RIGHTS)
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19. HOW TO RESOLVE DISPUTES
ABOUT WARRANTY RIGHTS?
#DID YOU READ THE PRODUCT INSTRUCTIONS AND
WARRANTY CAREFULLY?
- DON'T EXPECT YOUR PRODUCT TO DO SOMETHING
THAT IT WASN'T DESIGNED FOR
#WHAT HAPPENS WHEN YOU MAKE A WARRANTY
CLAIM DURING THE WARRANTY PERIOD?
- IF THE PRODUCT WASN'T FIXED PROPERLY THE
COMPANY MUST CORRECT THE PROBLEM
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20. HOW TO RESOLVE DISPUTES
ABOUT WARRANTY RIGHTS?
#WHAT CAN YOU DO?
- SPEAK DIRECTLY WITH THE SELLER
- WRITE TO THE MANUFACTURER
- LOOK FOR THE COMPANY'S MAILING ADDRESS ON
YOUR WARRANTY
#MAKE SURE TO
- SEND ALL LETTERS BY CERTIFIED MAIL
- RETURN RECEIPT REQUESTED
- KEEP COPIES
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21. HOW TO RESOLVE DISPUTES
ABOUT WARRANTY RIGHTS?
#CONTACT A CONSUMER
PROTECTION OFFICE
US: http://www.consumer.ftc.gov/
UK: https://www.gov.uk/consumer-
protection-rights
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22. HOW TO RESOLVE DISPUTES
ABOUT WARRANTY RIGHTS?
#GO TO A SMALL CLAIMS COURT (U.S.)
IF THE DISAGREEMENT IS LESS THAN $750
#CONSIDER A LAWSUIT FOR DAMAGES OR
ANY OTHER TYPE OF RELIEF THE COURT
AWARDS
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23. SAVE MONEY & TIME MANAGING AND
ENFORCING YOUR "WARRANTY" RIGHTS
HOW CAN YOU EXTEND YOUR PRODUCTS
LIFETIME?
#SAVING DOCUMENTATION
#UNDERSTANDING THE WARRANTY
#KNOWING HOW TO MAKE A CLAIM
AS CONSUMERS…
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24. IF YOU FOUND IT USEFUL
AND/OR ENTERTAINING
PLEASE TWEET, SHARE &
LIKE THE PRESENTATION
BEFORE YOU GO…
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