Barriers to communicatio - Unitedworld School of Business

2. Barriers To Communication

3.  Introduction
 Communication process
 Some facts
 Barriers in communication
 Barriers – sender, receiver and both.
 How to overcome these barriers
 Conclusion
Index

4.  Communication:
The transmission of a message/ideas/
attitudes/emotion, from a sender to a
receiver which is understood by the receiver
as the sender intended.
Introduction

5. Communication process
Sender Receiver
ENCODING
ROUTEIDEA
FEEDBACK
INTERPRETING

6. Let us see why? (some facts)
 People remember:
◦ 10 % of what they read
◦ 20 % of what they hear
◦ 30 % of what they see
◦ 50 % of what they see and hear
◦ 80 % of what they say
◦ 90 % of what they say and do
Communication is limited in
nature

7.  If you tell 100 people something:
◦ After 24 hours, 25 % have forgotten it
◦ After 48 hours, 50 % have forgotten it
◦ After 72 hours, 75 % have forgotten it
◦ After one week, 96 % have forgotten it
Some more Information

8.  A barrier in Communication reduces the
impact of the communication during & after
the process is over.
 To be more precise, communication process
must address the barriers that exist in the
process
 So, Communication is about overcoming
barriers.
Why this happens…

9. An Example: a video…

10.  The common barriers in communication
are:
◦ Environmental barriers
◦ Personal barriers
◦ Administrative and financial barriers
◦ Time barriers
Barriers in communication

11.  Crowded, noisy environment.
 People taking, music playing.
 No Privacy.
 The presence of an assistant.
 Telephone call.
Environmental barriers

12.  Lake of confidence.
 Personal shyness.
 Internal conversation or
internal monologue (self talk).
 Lack of objectivity.
 Culture differences
 Language.
 Emotion
 Discomfort in sensitive situations.
 Values and believe.
Personal barriers

13.  Administrative decisions.
 Management strategy.
 Financial support.
 Number of staff.
 Goal conflicts
Administrative and financial
barriers

14.  Lack of time.
 Inappropriate time to talk.
 Inferring (conclude)
Time barriers

15.  Lack of planning
 “purpose” of communication
 Objectives to be achieved
 Choice of wrong language, resulting in badly
encoded message
 Unshared & unqualified assumptions
 Different perception of reality
 Wrong choice of the channel
Barriers – sender

16.  Poor listener
 Inattention
 Mistrust
 Lack of interest
 Premature evaluation
 Semantic Difficulties
 Bias / Lack of trust
 Different perception of reality
 Attitudinal clash with sender
 Not in a fit physical state
Barriers – Receiver

17.  Absence of a common frame of reference
affecting smooth interpretation of
thoughts, feelings and attitudes from the
sender to the receiver in a specific situation
Common barrier –
both sender & receiver

18.  Filtering: A sender ’s purposely manipulation of
information so that it will be seen favorable to
the receiver.
 Information overload: A condition in which
information inflows exceeds an individuals
processing capacity. In this situation people
tends to select out, ignore, or forget
information.
Other Barriers

19.  Perception: Receivers selectively see and hear
depending upon their needs, motivations,
background, experience and other personal
characteristics. They don’t see reality, but
interpret what we see and call it reality.
 Semantic Problems: It is of vital importance
for the sender to encode his message in such a way
that receiver decodes it to get the intended
meaning. One must aim at simplicity, clarity and
brevity so as to minimize the chances of different
interpretations.
Other Barriers

21.  Eliminating differences in perception
 Use of Simple Language
 Reduction and elimination of noise levels
 Know what you want to convey
 Active Listening
 Emotional State
 Simple Organizational Structure
 Avoid Information Overload
 Give Constructive Feedback
 Proper Media Selection
 Flexibility in meeting the targets
How to overcome these Barriers

22. Communication is about overcoming the
barriers i.e.
(environmental, personal, administrative, fin
ancial and time). For communication to be
effective, one has to understand that
barriers exist and the knowledge of
minimizing these barriers is the only way by
which we will be better effective
communicators.
Conclusion

23. “Communication is the real
work of leadership.”
Nitin Nohria

24. Campus Overview
907/A Uvarshad
Gandhinagar
Highway, Ahmedabad
– 382422.
Ahmedabad Kolkata
Infinity Benchmark,
10th Floor, Plot G1,
Block EP & GP,
Sector V, Salt-Lake,
Kolkata – 700091.
Mumbai
Goldline Business
Centre Linkway Estate,
Next to Chincholi Fire
Brigade, Malad
(West), Mumbai – 400
064.

25. Thank you