Human Behavior of Employees, Customers, Applicants Workplace Study in ING Vysya Bank.www.unitedworld.edu.in

1. A
PRESENTATION
ON
HR FUNCTIONS AND OPERATIONS OF ING VYSYA BANK
PRESENTED BY-
ATRI ROY

2. OBJECTIVES
Study About ING Vysya Bank
Learn HR Functions in Private Bank
Get Experience in the Corporate Field
Apply Theoretical and Practical Knowledge
Study Various Parameters on which Bank Functions
Human Behavior of Employees, Customers,
Applicants
Workplace Study

3. ABOUT ING VYSYA BANK
 Bangalore Based Private Bank
 Founded- 2002 (est. 1930 as Vysya Bank)
 Key people- Shailendra Bhandari (CEO & MD),
Arun Thiagarajan(Chairman of the Board)
 Merger of Dutch ING Group and Indian Vysya Bank
 Headquarter- Bangalore, India
 Mission and Vision
 ING as ‘Internationale Nederlanden Group’
 527 branches across 161 cities in India, 19, 00,000
customers, 357 ATMs

4. INTRODUCTION
(LITERATURE REVIEW)
 HR Operations In Banking
 Roles and Responsibilities
 Human Resource Cycle in ING Vysya Bank
 Disciplined Work
 Technologies and Systems Used
 Implementation Of Theories

5. CURRENT HR OPERATIONS AT REGIONAL
OFFICE (KOLKATA)
 Job Portal
 Recruitment
 Selection
 Data discrepancies
 Document Verification
 Calling Procedures
 Employee Master Data Recording
 Referral Documents
 Microsoft Excel Work
 Application form
 Joining process

6. RESEARCH METHODOLOGY
 Shortlisting Resume
 Screening Process Of Resume
i. Sample Size- 100 resumes
ii. Approx 40 candidates scheduled for interview
Percentage
Qualified Graduation
Completed Master
Degree
Qualified Graduation &
Persuing Master Degree

7. CALLING PROCEDURE
Candidates are
shortlisted for
telephonic
interview
Interview date
and time for
calling is set up
Conference call is
set up if required
Branch Head, HR
Partner, Candidate,
SalesManager
togetherly does the
conference calling
Each one of them ask
respective questions to
candidateCommunication
ability and presurre
handling is checked
Candidate's background
information is asked
Feedback is put
on hold
Respective
Managers take
decision
Final Confirmation
for selection is
updated

8. RESEARCH METHODOLOGY DATA
 Primary Data- Raw Data
 Secondary Data- Literature Review
 Structured- Online Questionnaire, Telephonic
Conversation, Structured Interview, Focus Group
 Unstructured- General Observation, Narration,
Conservation, Participant Observation
 Random Sample- Collection of Resumes
 Biased Sample- Shortlisting Resumes
 Sample Size- 100 Resumes

9. FINDINGS
 HR Round takes much time
 Customer’s Patience Level
 Less Awareness
 Candidates below 25years interested in Sales Job
 40% people does not know Job Portal
 70% does not negotiate with salary offered for BDE
 Problem with branch allocation
 Works with high technologies
 Maintains privacy and discipline
 Good Coordination among branches
 Interview Line Up in Few Seconds

10. RECOMMENDATIONS
 Awareness Required
 Resource Allocation
 Increase of Contract Period (BDE)
 Tie Up with Colleges, Institutions for Job Opening
 Proper Advertisement
 Focus Customer Satisfaction
 HR Department must be situated in one area
 Reduce Employee Transfer
 Online Secured Application Form

11. LIMITATIONS
 No Research Work was allowed
 No Extra information was available
 Had to maintain all disciplines
 Had to kept the mental state balanced and calm
 Some disturbing candidates
 Busy Schedule Of Project Guide
 Long Hours Of Waiting
 Unavailability of information due to absence of
candidates

12. BIBLIOGRAPHY
 www.ingvysyabank.com
 http://www.unofficialguidetobanking.com/human-
resources.php
 http://www.ingvysyabank.com/scripts/careers.aspx
 http://www.freejobalert.com/ing-vysya-bank-
recruitment-2011/15512/

13.  Ahmedabad Campus: Karnavati Knowledge Village,
A/907,Uvarsad, S.G.Highway, Gandhinagar
 Kolkata Campus: Infinity Benchmark Tower 10th
Floor, Plot - G1, Block - EP& GP, Sec - V, Salt Lake,
Kolkata.
 Reg. Office: 407, Zodiac Square, 4th Floor Opp.
Gurudwara, S.G. Road, Bodakdev, Ahmedabad.