Oracle Mobile Field Service App: Usability and Productivity Realized for E-Business
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Oracle ADF Mobile and Oracle Applications User Experience mobile design patterns: Productivity and usability realized on Android and iOs using code-once hybrid app model. Consumer-level UX in a mobile app for a field service technicians. Google Maps and barcode scanners meet Dynamic Fiexfields!
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Oracle Mobile Field Service App: Usability and Productivity Realized for E-Business
- 1. 1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
- 2. Oracle E-Business Suite Mobile Field Service User Experience Mobile Design Patterns and Oracle ADF Mobile Ultan Ó Broin (@usableapps) Director, Oracle Applications User Experience December 2013 2 © 2013 Oracle Corporation
- 3. Safe Harbor The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. Oracle acknowledges the original copyright of sources and screenshots in this presentation. 3 © 2013 Oracle Corporation
- 4. Agenda • User experience (UX) design patterns and Oracle Application Development Framework (ADF) Mobile • Extending the mobile app • Resources 4 © 2013 Oracle Corporation
- 5. Highlights: UX Design Patterns and Oracle ADF Mobile Oracle E-Business Suite Mobile Field Service 5 © 2013 Oracle Corporation
- 6. Oracle ADF Mobile and UX for Cloud Enterprises Current Release Windows Mobile 6.5 6 © 2013 Oracle Corporation Oracle E-Business Suite Release 12.1.3
- 7. Getting Started: Springboard to Tasks Modern and Compelling App Works the Way Mobile Users Want • Simple to use Navigation Pattern • Consumer quality UX • Task-driven, productive • Consistent, contextual • Device feature integration 7 © 2013 Oracle Corporation Entry and view experience choices
- 8. Mobile UX Design Patterns for Productivity Secondary Actions Pattern Create Child Object Pattern UX Patterns for Productivity and Usability • • • • • • Actions (Primary, Secondary) Create (Basic, Child Object) Form (Input, Read only) List (Basic, Sort) Navigation (List, Springboard) Messaging (Error, Warning, Confirmation) • Page Header • Search 8 © 2013 Oracle Corporation
- 9. Where Do I Need to Go, Today? And How…? Page Header Pattern List Pattern 9 © 2013 Oracle Corporation
- 10. Service Tasks: End-to-End Mobility 10 © 2013 Oracle Corporation
- 11. Tracking Travel and Labor: Contextual, Automated Form Pattern Populated data entry Action Pattern 11 © 2013 Oracle Corporation
- 12. Notes: Information for the Task Create Pattern Read, edit, share securely 12 © 2013 Oracle Corporation
- 13. Trunk: Managing Inventory of Parts Features • Enable full visibility into Trunk (Read Only) • Display reservation and task number 13 © 2013 Oracle Corporation
- 14. Install Materials Used: Data Capture Enabling options defaults key information Barcode scanner capture 14 © 2013 Oracle Corporation
- 15. Receiving Parts Features • Receive parts • Receive online using remote query 15 © 2013 Oracle Corporation
- 16. Ordering Parts: Optimized Search Results Features • See results with best available options • View additional details and parts • Generate parts order 16 © 2013 Oracle Corporation Search Pattern Details on demand Optimal choice
- 17. Extending the App for Your Business Features • Extend the app • Tailor the experience by using flexfields, personalization, and device features • Integrate for business Tailored for business process 17 © 2013 Oracle Corporation
- 18. Resources • Introduction to Mobile Design • Oracle Application Mobile Design Patterns • Oracle ADF Mobile Design wiki • Oracle Expands Support for Mobile and Cloud Technologies with the Latest Java Development Tools and Framework • ADF Mobile & UX Design Patterns: Online or Offline, You're Never Too Remote For Great Mobile Field Service • Intense Research into Mobile Users Helps Guide Design of Oracle Applications 18 © 2013 Oracle Corporation
- 19. 19 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Notas del editor
- Note to presenters:09-Oct-2013:This presentation on the Oracle Mobile Field Service application for Oracle E-Business Suite 12.1.3 has been edited and updated from the original by Ultan O’Broin, and new artwork has been added. The presentation now includes user experience information, including information about which UX design patterns are used in the application, and it also calls out prominent usability features. Before presenting this slide deck, check with Ultan O’Broin (ultan.obroin@oracle.com) for any updates.
- Hi. Welcome to Oracle E-Business Suite Mobile Field Service.Today I’ll provide some context for Oracle Mobile Field Service: I’ll talk about how this app is a great example of how the baked-in, proven usability of the Oracle mobile application UX design patterns can be implemented by using Oracle ADF Mobile to build a full-featured, easy-to-work-with, mobile app for mobile field technicians, one that’s integrated with the rest of the suite.In this presentation you’ll see and hear how that with the Oracle toolkit of the Oracle Applications User Experience mobile design patterns and Oracle Applications Development Framework Mobile you’re never too remote for a modern and compelling user experience when using this app.
- I’ll spend some time today talking about how we build that compelling, modern user experience. I’ll also share how Oracle ADF developers can apply UX design patterns productively to build cutting-edge mobile apps, integrating them with different device capabilities, such as cameras, barcode readers, GPS, and so on, using the Oracle ADF Mobile “code-once” approach.
- Additional sources to refer to: Oracle EBS Mobile Field Service (also referred to as the multi-platformStore& Forward [S & F application]) Transfer of Information (TOI) is now published externally on the Oracle University website at:http://oukc.oracle.com/static12/opn/login/?t=checkusercookies%7Cr=-1%7Cc=1334896342Information on the UX aspects of the app is available on Ultan O’Broin’s blog at: https://blogs.oracle.com/userassistance/entry/oracle_mobile_field_service_anInternal Oracle teams should contact Ultan O’Broin or Lynn Rampoldi-Hnilo about demo applications (iPhone and Android)
- The current app version is on Windows Mobile 6.5. There is no Windows 8.0 version. The current release uses Oracle Lite on the middle tier. The current architecture means that the Oracle EBS instance does not require the additional cloning of the mobile server during deployment, because there is no sync-specific architecture. This architecture means easier implementation.This version is built on proven technology standards (Oracle ADF Mobile of Java technology, HTML5, CSS3, JavaScript). The app uses Oracle User Experience Mobile design patterns to provide a modern, compelling UX.The hybrid approach of Oracle ADF Mobile provides a roadmap for continued application return on investment (ROI). It protects against future mobile platform shifts, because the code-once model can adapt to changes. Currently, only iOS and Android are supported by Oracle ADF Mobile, but more platforms are likely to come, as the market dictates. Hybrid technology featuresoffline capability, easier integration, more flexibility,and lesscomplexdevelopmentas existing Oracle ADF and Java developers can use it easily, while providing for a great user experience using device-specific features and capability.Oracle ADF Mobile provides for secure authentication, access control, and encryption of data. Mobile security is a major issue in enterprise adoption. A vital enterprise adoption requirement is solved!The Oracle toolkit for the Oracle ADF Mobile and mobile user experience design patterns means that the app can be integrated with other applications—enterprise and consumer—pivoting on existing cloud data, with the integrations and Dynamic Flexfield (DFF) extensionstailored with great usability, too.
- Here’s a list of additional resources that you can reference for more information about Oracle Mobile Field Service, Oracle ADF Mobile, and the UX mobile design patterns and guidelines that we talked about today. Thank you!