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SINGAPORE




iQ
 2
I R
Team Members:
Wu Huayu
Xue Mingqiang
Zhou Jingbo
Alicia Tan
Julian Andrews
Ben Lightfoot
The Issue   SINGAPORE
The Issue                    SINGAPORE




      360 million hours
    wasting time in queues
The Issue                    SINGAPORE




      360 million hours
    wasting time in queues
The Issue                   SINGAPORE




            At a cost of
     $7.2 BILLION A YEAR!
The Issue                          SINGAPORE




            > LOST PRODUCTIVITY

              > LOST REVENUE

            > LOST PERSONAL TIME
The Issue                      SINGAPORE




         We want to give you
        THAT TIME BACK!
iQueue
SINGAPORE
iQ shows you
    when and where
  queues are shor test
   and then ‘vir tually’
keeps your place in line
SO YOU CAN DO OTHER THINGS
     WHILE YOUR WAITING
SINGAPORE




            So what might it look like?
Interface / User Experience   SINGAPORE
Interface / User Experience   SINGAPORE
Interface / User Experience   SINGAPORE
Interface / User Experience   SINGAPORE
Interface / User Experience   SINGAPORE
Interface / User Experience   SINGAPORE
Interface / User Experience   SINGAPORE
Integrating With Current Systems

                     Go to     Get a    Stay until
                     store
                     Store     ticket     called




                                         Down        Leave
                     Go to
                     Go        Get a
                                        load app      until
                     store
                     Store     ticket
                                         & scan      called




     Check           Go to
                      Go to
    queues/   Book    store
                      Store
    driving   now     when
      time           notified
                      called
How do we use DATA?                                    SINGAPORE




‣ Quantum Invention Realtime Traffic Data
‣ Existing eCitizen Government Waiting/Queueing Data
‣ Back End Queue Data from Client
SINGAPORE




            So what’s the opportunity?
The Overall Opportunity                                    SINGAPORE




‣ Integrate into existing GOVT eService to create mobile
  platform

‣ Create Further Data Sets
‣ Even location peaks and troughs
‣ Even daily peaks and troughs
‣ Opportunity for targeted advertising
The wider opportunity to get customers buying products
elsewhere, while they wait.
The Potential Market                                       SINGAPORE




‣ Singapore Government Agencies
‣ 25 major Telco service centers
‣ 83 malls
Global Scalability

‣ 30+ Hospitals/health care centers
‣ Theme Parks Such As Universal studios (10,300 visitors
  per day - $83 Average Spend)

‣ We already have contacts in all of these companies
The Opportunity For Monetization                             SINGAPORE




‣ Commercial purchasers/subscribers - Singtel, Starhub,
  Universal Studios


‣ Government grants now, in future money from consulting
  about industry efficiency (IDA Digital Comms)


‣ Shopping mall developers that could then on-sell advertising
  to their tenants
SINGAPORE




    Where could we take it in the future?
Future Considerations                                        SINGAPORE




‣ Live push notifications for users when specific queues are
    short

‣ Multiple queue optimization at amusement park
‣   Crowd Sourced Recommendations & Ratings (Client Service)

‣ Integration With Mall mapping apps (Plaza Singapura)
SINGAPORE




            What already exists?
Competitive Set                                 SINGAPORE




‣ Hospital camera view website (queue watch)
‣ Q-minder (Estonian app)
‣ Q-less (web based white labeling)
‣ Timetrade (Apple Store appointment booking)
‣   Restaurant Beepers
iQueue
Next Steps                                                    SINGAPORE




‣ Start conversations about existing queue data,
  evaluate existing solutions and potential purchasers
  problems
‣ Feasibility and cost of integration with existing systems
‣ Design more accurate algorithms to better estimate
  queuing times
‣ Find a client to test
SINGAPORE
Introducing...   SINGAPORE
Introducing...   SINGAPORE
SINGAPORE
Credits & Contacts                   SINGAPORE




Data sets used:
Quantum Invention Realtime Traffic

Team lead
Name: Wu Huayu
Number: 98460346
Email: wuhuayu@gmai.com

Team members:
Wu Huayu
Xue Mingqiang
Zhou Jingbo
Alicia Tan
Julian Andrews
Ben Lightfoot
Mission statement/value proposition                    SINGAPORE




This project will improve Singapore by reducing time
wasted standing in queues. Wasted time that effects:
 ‣ Workplace Productivity
 ‣ Retailer Revenue
 ‣ Personal Time
This new found time allow us to:
 ‣ Continue Working until our queue time is ready
 ‣ Continue Shopping (Within Store/Within Mall)
 ‣ Relax and enjoy time with your friends
 ‣ Get lunch/dinner like the time is intended for
Example of lost revenue                SINGAPORE




             500 Customers Per Day

                Average Daily foot
             traffic is 500 customers

             The Average Shopper
             spends $1.25 a minute

           ten minutes wait FOR EACH
           is $6250 lost SPEND A DAY

          OR OVER $2 MILLION A YEAR
The Opportunity                               SINGAPORE




   24% of consumers abandon their purchases
          when faced with a long line.

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iQueue

  • 1. SINGAPORE iQ 2 I R Team Members: Wu Huayu Xue Mingqiang Zhou Jingbo Alicia Tan Julian Andrews Ben Lightfoot
  • 2. The Issue SINGAPORE
  • 3. The Issue SINGAPORE 360 million hours wasting time in queues
  • 4. The Issue SINGAPORE 360 million hours wasting time in queues
  • 5. The Issue SINGAPORE At a cost of $7.2 BILLION A YEAR!
  • 6. The Issue SINGAPORE > LOST PRODUCTIVITY > LOST REVENUE > LOST PERSONAL TIME
  • 7. The Issue SINGAPORE We want to give you THAT TIME BACK!
  • 10. iQ shows you when and where queues are shor test and then ‘vir tually’ keeps your place in line SO YOU CAN DO OTHER THINGS WHILE YOUR WAITING
  • 11. SINGAPORE So what might it look like?
  • 12. Interface / User Experience SINGAPORE
  • 13. Interface / User Experience SINGAPORE
  • 14. Interface / User Experience SINGAPORE
  • 15. Interface / User Experience SINGAPORE
  • 16. Interface / User Experience SINGAPORE
  • 17. Interface / User Experience SINGAPORE
  • 18. Interface / User Experience SINGAPORE
  • 19. Integrating With Current Systems Go to Get a Stay until store Store ticket called Down Leave Go to Go Get a load app until store Store ticket & scan called Check Go to Go to queues/ Book store Store driving now when time notified called
  • 20. How do we use DATA? SINGAPORE ‣ Quantum Invention Realtime Traffic Data ‣ Existing eCitizen Government Waiting/Queueing Data ‣ Back End Queue Data from Client
  • 21. SINGAPORE So what’s the opportunity?
  • 22. The Overall Opportunity SINGAPORE ‣ Integrate into existing GOVT eService to create mobile platform ‣ Create Further Data Sets ‣ Even location peaks and troughs ‣ Even daily peaks and troughs ‣ Opportunity for targeted advertising The wider opportunity to get customers buying products elsewhere, while they wait.
  • 23. The Potential Market SINGAPORE ‣ Singapore Government Agencies ‣ 25 major Telco service centers ‣ 83 malls Global Scalability ‣ 30+ Hospitals/health care centers ‣ Theme Parks Such As Universal studios (10,300 visitors per day - $83 Average Spend) ‣ We already have contacts in all of these companies
  • 24. The Opportunity For Monetization SINGAPORE ‣ Commercial purchasers/subscribers - Singtel, Starhub, Universal Studios ‣ Government grants now, in future money from consulting about industry efficiency (IDA Digital Comms) ‣ Shopping mall developers that could then on-sell advertising to their tenants
  • 25. SINGAPORE Where could we take it in the future?
  • 26. Future Considerations SINGAPORE ‣ Live push notifications for users when specific queues are short ‣ Multiple queue optimization at amusement park ‣ Crowd Sourced Recommendations & Ratings (Client Service) ‣ Integration With Mall mapping apps (Plaza Singapura)
  • 27. SINGAPORE What already exists?
  • 28. Competitive Set SINGAPORE ‣ Hospital camera view website (queue watch) ‣ Q-minder (Estonian app) ‣ Q-less (web based white labeling) ‣ Timetrade (Apple Store appointment booking) ‣ Restaurant Beepers
  • 30. Next Steps SINGAPORE ‣ Start conversations about existing queue data, evaluate existing solutions and potential purchasers problems ‣ Feasibility and cost of integration with existing systems ‣ Design more accurate algorithms to better estimate queuing times ‣ Find a client to test
  • 32. Introducing... SINGAPORE
  • 33. Introducing... SINGAPORE
  • 35. Credits & Contacts SINGAPORE Data sets used: Quantum Invention Realtime Traffic Team lead Name: Wu Huayu Number: 98460346 Email: wuhuayu@gmai.com Team members: Wu Huayu Xue Mingqiang Zhou Jingbo Alicia Tan Julian Andrews Ben Lightfoot
  • 36. Mission statement/value proposition SINGAPORE This project will improve Singapore by reducing time wasted standing in queues. Wasted time that effects: ‣ Workplace Productivity ‣ Retailer Revenue ‣ Personal Time This new found time allow us to: ‣ Continue Working until our queue time is ready ‣ Continue Shopping (Within Store/Within Mall) ‣ Relax and enjoy time with your friends ‣ Get lunch/dinner like the time is intended for
  • 37. Example of lost revenue SINGAPORE 500 Customers Per Day Average Daily foot traffic is 500 customers The Average Shopper spends $1.25 a minute ten minutes wait FOR EACH is $6250 lost SPEND A DAY OR OVER $2 MILLION A YEAR
  • 38. The Opportunity SINGAPORE 24% of consumers abandon their purchases when faced with a long line.

Notas del editor

  1. \n
  2. \n
  3. \n
  4. We’ve calculated that to be a COST OF $7.2 billion A year\n\nLost wages\n\nLost revenue\n\nLost time\n
  5. We’ve calculated that to be a COST OF $7.2 billion A year\n\nLost productivity for companies\n\nLost revenue for retailers - 24% of consumers abandon their purchases when faced with a long line.\n\nLost time for the rest of us.\n
  6. We want to give that time back\n
  7. \n
  8. \n
  9. \n
  10. \n
  11. \n
  12. \n
  13. \n
  14. \n
  15. \n
  16. \n
  17. \n
  18. User perspective.\n\nguy checks queue locations - Guy walks into store – Guy gets ticket or inputs QR code – guy walks out happy\n
  19. \n
  20. \n
  21. \n
  22. \n
  23. \n
  24. \n
  25. \n
  26. \n
  27. Obviously there are already various methods to control queues being used, but they either require extra hardware or they don’t allow customers to leave the locations, and they don’t allow the customer to optimize their choice of queue or the retailer to optimize customer flow.\n\nCompetitors (whats the diff and why are we better?)\n\n
  28. \n
  29. \n
  30. \n
  31. \n
  32. \n
  33. \n
  34. \n
  35. \n
  36. \n