Shopvoice is a service that helps online merchants improve their customer experience by making it easy for customers to call merchants and for merchants to see what customers are doing on their site. The document discusses how Shopvoice integrates a click-to-call widget on merchants' sites, routes calls to various destinations, provides analytics and real-time monitoring of customer interactions, and offers virtual support to merchants.

1. Shopvoice
Hear
your
customers

2.
We
help
online
merchants
get
an
edge
against
compe4ton.

3. User
experience
is
key
Source:
Corporate
Execu/ve
Board
Good
experience
Bad
experience
Will
purchase
again
from
you
94%
4%
Will
speak
poorly
about
you
1%
88%

4. We
help
you
get
an
edge
1. By
making
it
easy
for
your
customers
to
call
you
2. By
making
it
easy
for
you
to
see
what
your
customers
are
doing

5. What
users
see

6. What
merchants
see:
dashboard

7. Analy>cs

8. Virtual
support
for
callers

9. How
it
works
Shopvoice
Analy>cs
Merchants
Customers

10. Features
• Easy
integra4on
– single
line
of
HTML
• Click
to
call
• Rou4ng
calls
to
SIP
/
mobile
/
landline
– compe44ve
pricing
to
any
des4na4on
• Classic
telephony
features
– queues,
voicemail

11. Features
/2
• Self
provisioning
• Widget
customiza4on
– make
the
widget
fit
into
your
site
• Working
hours,
Mul4-­‐language
• Analy4cs
–
overview
by
day,
week
– watch
customers’
interac4on
in
real-­‐4me
• Virtual
support
– See
what
your
customers
are
seeing

12. Contact
info@shopvoice.eu