I presented the topics "Technology Trends in Public Sector and Dubai eNotary Case Study" during eNotary Conference on 30th May, 2011 in Dubai United Arab Emirates.

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“Technology Trends in Public Sector‘’
eNotary Conference
Dubai Courts Achievements
By
Dr Usman Zafar
Managing Director

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• Introduction
• About eNotary Project
• Key Challenges (e-Transformation)
• Adobe & Engagement Gap
• eGovernment Transformation
• The Lessons Learned
• Q/A
AGENDA

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• The ARMS GROUP have been actively doing business from 1935 in United
Arab Emirates and was announced as an ‘ARMS GROUP’ by Chairman
Abdulrehman Mohamed Sherief Albaidhaei in 1990.
• Having strong presence in UAE, the group also brings powerful Management
team with experience across various domains and have been active witness
and contributor of overall development of GULF region.
• ARMS Group offices are located in United Arab Emirates, Qatar, Saudi
Arabia, Egypt and other Middle East countries.
• The Group works with international companies in all our divisions; and is
committed in providing the best service to all our stakeholders and insuring
prosperous relationships with them.
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ARMS Group

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Al TAQNYAH Business Solutions
• Information Technology company; primarily a systems Integrator,
headquartered in Dubai.
• Initiated by ARMS group to facilitate public and private sector organizations
by improving their business processes.
• Provider of powerful, highly integrated solutions for customers seeking to
automate their business processes.
• Talented, enthusiastic, committed and business driven team, comprising of
people with outstanding technical and domain expertise.

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Success Stories

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• eServices, eForms, Web Portals, eBusiness and fully integrated eCommerce Solutions
• Specialized in fully integrated corporate and e-government solutions
• Enterprise Business Process Management Solutions (e-Forms, Workflow & Output)
• Enterprise Document Management (DMS, ECM) & Archiving solutions
• Enterprise Business Communication Solutions
• Biometric Electronic Signature Solutions & Tools (e-Signature & Verification Tools)
• Enterprise Integration Management (SOA, SaaS)
• Enterprise Resource Planning (ERP) Solutions with Compete Enterprise Application Integration
Implementation Services (EAI).
• Knowledge Management , eLearning Solutions & Corporate training.
• High quality IT, Project Management and strategy consulting
• Change Management and Business Process Re-Engineering Services
• Offshore software and web applications development and Support Services
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Services

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Objectives of eNotary Project
The “Notary Public Forms Automation Project” objective is to give the
Public the opportunity to use the Notary Public services online and
ability to do all transactions in secured and user friendly manner.
Goals:
● To offer the Notary public service to Public by giving them Online
Service.
● Automation of the manual process with better project governance
● To Facilitate Notary Public users with simple and flexible solution to use
with less effort
● Online Scheduling of appointments.
● Customer Centric Approach: To encourage the public to use the online
service as much as possible.
● Documents & Digital rights Management

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Key Challenge - Information is Scattered
Law Enforcement
Data Exchanges
Criminal Justice,
Corrections Agencies
Regional
Centers of
Operations
Federal,
Regional,
Homeland
Security
Fire Dept,
Early Responders,
Other Disciplines
Information
Requirements

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Enabling the Possibilities
We must collect, integrate, and analyze the scattered pieces of data
and information required to assemble the big picture

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Innovative Strategy - On Demand Environment
Business Transformation
Requires an On Demand Operating Environment
On Demand Operating Environment
 Enable business
flexibility and
responsiveness
 Reduce cost Align IT processes
with business
priorities
 Improve asset
utilization
 Address new
business
opportunities

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Cloud
Computing
Social
Networks
Co-creation of value
Collaborative Innovation
Citizens’ engagement
Continuous Feedback
Open Gov as a policy ?
New Business Models (Infrastructure Financing)
E-Services to the Masses (emerging countries)
Platforms/Terminals driving role (payment e.g.)
M-Government as the default approach ?
Privacy/Security
Intellectual Property
Responsiveness vs strategy
Openness vs safety
Consumers vs citizens ?
Skills at all levels
Programming the network
Computing as a commodity
Governments as cloud leaders ?
New tools, new issues-
eGovernment 2020 Trends
Mobile
Broadband

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Dynamic, Living Plans
 Plans in the form of
static documents are
ineffective
 Plans must be
maintained as
evolving, actionable
information
environments
 Planning environment
must transition
seamlessly into
command and control
environment Multi-Agency Coordination

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Recognizes the single identity who is made up of multiple records
“Who is Who?”
Mr. Joseph Carbella
55 Church Street
New York, NY 10007
Tel#: 212-693-5312
DOB: 07/08/66
SID#: 068588345
DL#: 544 210 836
Mr. Joe Jones
APT 4909
Bethesda, MD 20814
Tel#: 978-365-6631
DOB: 09/07/66
Mr. Joe Carbello
1 Bourne St
Clinton MA 01510
TEL#: 978-365-6631
DL#: 544 210 836
DOB: 07/09/66
Mr. Joey Carbello
555 Church Ave
New York, NY 10070
Tel#: 212-693-5312
DL#: 544 210 836
PPN#: 086588345
Close match
Exact match

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Information Governance
The Enterprise Rules and Policies
assuring effective information
management.
The information Governance
challenge: Greater than the sum of the
document management, records
management, document archive and
retrieval, and content management
challenges combined.
Requires reliable, high performance
access to business-critical documents,
reports, and other rich content –
wherever stored, whenever in the
document lifecycle.

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Single Sign On
Role Based
Personalization
Customization
Navigation
Security
Integration on the Glass

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Adobe & e-Transformation
Engagement GAP- Why Adobe?

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Internal Processes
ERP / ECM / CRM / BPM / Accounting
Distributors
& Agencies
Customers
& Citizens
Suppliers &
Contractors
THE ENGAGEMENT GAP
Frustrating delays, lost revenue, information loss, non-compliance...
Engagement GAP & Adobe

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Adobe
revolutionizes
how the world
engages with
ideas
and information

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Adobe Mission the worldwide reach – the client is out

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Adobe
revolutionizes
how the world
engages with ideas
and information
CONTENT
TO
CONTENT+
APPLICATIONS

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Adobe
revolutionizes
how the world
engages with ideas
and information
CREATION
TO
CREATION+
OPTIMIZATION

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Adobe
revolutionizes
how the world
engages with ideas
and information
ONE DEVICE
TO
MULTISCREEN

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Save, process
• Pre-fill of data
• Document workflow
• Rights management
• Data exchange (XML)
• Fragments logistics
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dynamic e-form
Print & fill-out
• Print & read
1
paper- form
Fill- out, sign, submit
• Interactive form filling
• validating
• 2D-Barcode
• digital signature
• offline- mode
3
interactive form
Fill- out & print
• Fill-out of text fields
• Print and send
2
static- form
Evolution of an electronic document
From the “static” to the “intelligent” document.

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File
Attachments
Interactive Geo
Spatial 3D
Video,
Animations
Comments
Digital Signature
Business Logic
Validations
Paper –to - Digital
The PDF “Super Container”

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Challenge for processes – achive
results across company borders

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Intelligent Document - Human to Machine

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Sample Form

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Interoperability Between Silos

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Adobe Connect Pro Features
Adobe Connect Pro is a very powerful and high impact eLearning & Web
conferencing solution.
Adobe Connect Pro is one of the award winning leader and empowering
various industries including but not limited to educations & training, Police,
manufacturing, Defense across the world.
Quickly and easily share online meetings, presentations, training courses, and
events over the Internet.
Easy content authorizing, Convenient Content Management, Curriculum
Management and tracking, Live virtual classrooms.
Collaborate, Present, and Train Online; Live and On-Demand
Integration with Learning Management Systems.
Enhanced Tools for content Creation and Management.
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Local Law Enforcement Agency uses
Adobe Connect to coordinate emergency
incident response with partner agencies
Miami-Dade Police Dept.
Internationally acclaimed law enforcement
department uses Adobe Connect to provide
high-impact eLearning content for officers
Bainbridge Island Police Department
Innovative Use of Adobe Connect Pro
with Law Enforcement Agencies

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Bridging the Engagement Gap
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 Capture and keep
your learners’
attention
 Simulate a face-to-
face experience
 Create interactive
content that keeps
them engaged
 Focus on learning,
not the technology

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Real Life Meetings
Presenting
Making Notes on an Image
Chatting
Collaborating on
Schedule
Listening

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Agree?
Connect Pro Meetings
Presenting
Making Notes on an Image
Chatting
Collaborating on
Schedule
Listening

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More than Video Conferencing…
Public and Private Chat
Interaction / Presence
File Upload and Download
Application Sharing
Participant Video, VoIP
Polling

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 Forensic Watermark
> Watermarking is a technology
developed to protect copyright of
digital contents. By embedding
certain information in contents, it
can be used to confirm ownership
when there are violation conflicts
 High-density Barcode
> By combining Watermark and
Secured HD Barcode, DCNP will have
means to authenticate notarized
document for the legal proof of
originality and to prevent any
forgery.
Information Abuse Prevention

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Illegal Duplication
Trace
Copy
prevention
Reveals & Prevents Forgery
Watermarks
Copyright
Protection
Hardcopy Document Security (HDS)

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Citizens, Visitors & Other Customers (G2C) Information Providers (G2B & G2G)
MarketingandTraining
Governance
Policies
ArchitectureProcess
Standards
SystemManagement
SecurityManagement
Networks (LAN/WAN/VPN,etc) Platforms/Servers
User Devices
(Desktop/Laptops/PDA)
Infrastructure
e-Shared Services
Identity,Authentication
,Authorization
DirectoryServices
PaymentProcesses
EDI/EFT
CollectionsManagement
Others
e-Forms
DecisionSupport
GeographicInfo.
Systems(GIS)
Supply Chain
Management (SCM)
Bulk Data Transfers
Data Middleware
Application Middleware
e-Community of Interest Applications
EnvironmentalServices
TaxServices
licenseServices
PermitServices
BenefitsServices
e-ProcurementServices
HealthServices
EmploymentServices
Park&RecreationsServices
EmployeeServices
FamilyServices
EducationServices
PublicSafetyServices
JusticeServices
ERP
Others...
On-line G2B, G2G
Legacy Applications
Channel & Customer Relationship Management (CRM) & Intelligent Agents
Data Bases Legacy Data Bases
COI Data Base A COI Data Base CCOI Data Base B
Historical & External
Data
Legacy Production Data Base ALegacy Production Data Base BLegacy Production Data Base C
Legacy Production Data Base DLegacy Production Data Base ELegacy Production Data Base F
Common
Customer
Data
eGovernment Conceptual
EDI
In-
Person Mail E-Filings PaymentsE-Forms
Web/
PortalFax On-Line
Credit
CardsEmail Phone

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 Value-for-money: focus on short-term cash flow and
cost savings.
 Institutional and organisational re-organisation: silos
are still to be connected or broken down!
 Joint development and delivery of public services:
challenges of seamless integration and joint service
centres...
 Building on past and recent successes, GCC countries
can play a critical role in shaping the future of
government transformation, especially if they focus on
building appropriate skills and metrics
 Standardisation as a pre-requisite for ICT-enabled
delivery of integrated services
Summary

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THANK YOU FOR
YOUR ATTENTION!
Q/A