10. • Will release the visitor from the chatting
session to the visitors pane
Release
11. • Stop will terminate the chatting session
Stop
Chat is terminated
12. • Will transfer the chat to the superior in case if the
query is not answerable by the agent
Escalate
13. • Will transfer the chat to the respective team either
sales team or support team in accordance to the
relevance
Reassign
Dialogue box
appears
Choose the relevant support team
14. • Facilitates to co browse with the visitor and redirect
the visitors to the relevant page based upon his
queries.
Redirect
Enter the corresponding
webpage Url
Enter the message here
The message will be displayed here
Webpage will change in users
desktop
15. • Helps the agent to forward the visitors details
to the company database.
Taglead
16. Dashboard with 360 degree view of engagement
Script
Database for answers
Chat reference
Reports
Account
Settings
Features and settings