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Modbury & Salisbury




    Getting your training
organisation ready for the NBN
Allison Miller, Vanguard Visions Consulting
What is the NBN?
National Broadband Network
                                                                                                  = NBN

                                                                                       • High speed internet
                                                                                       • Faster than we can imagine
                                                                                       • Changing the landscape -
                                                                                          • Not just with digital fibre
                                                                                             but with digital
                                                                                             opportunities



                                    Key enabler for many economic, social, technological and
                                          environmental developments (Bowles, 2011)


Image: 'NBN in Plain English' - http://www.flickr.com/photos/89165847@N00/6357746413
National Broadband Network = NBN


                          Super-fast internet

                     from 100 megabits
                    per second to a peak
                    speed of one gigabit
                        per second*
                    * NBN Co Ltd, 2010, Corporate Plan 2011-2013




speedtest.net
NBN explained




Video - http://www.youtube.com/watch?v=JU-zIEkGJps
Internet is already a game changer
From one to
  many to       The new digital economy       From Push
  many to                                      to Pull
   many
               will have an impact on all
                Australian industries and
               will require every business,
                community organisation
                     and government
                        department
New ways of          to be NBN-ready
  working:            (Bowles, 2011)          Give to get
      -                                         (FB, TW,
Collaborativ                                    Gmail)
     e/
 Co-optition
How is the NBN
supporting a digital
    economy?
National Digital Economy Strategy




Source: National Digital Economy Strategy (2011)
nbn.gov.au/the-vision/digitaleconomystrategy
Top five industries to fly in 2013 in
             Australia




  Source: Ibis World (2013) –
  http://www.ibisworld.com.au/about/media/pressrelease/release.aspx?id=304
Top five industries to fly in 2013 in
             Australia




  Source: Ibis World (2013) –
  http://www.ibisworld.com.au/about/media/pressrelease/release.aspx?id=304
New Business Models
  Broken
  Business
  Model:
  Eg Music
 Industry,
publishing,
   media




 Online, open,
personalised,
24/7 – anytime,
  anywhere
New Business Models               • MOOC
“Over the next                      • OER
decade the NBN                     • P2PU
will change the                   • BYOD
 way we teach               • Open (Digital)
 online, in our                     Badges
classrooms, in                  • Applied
   learners’                      learning
worksites and                • Pro-sumers
   in homes”                • Multi-deviced
                               • Learning
  National VET E-learning
           Strategy, 2012
                                 Analytics
   High-speed broadband        • Creative
               readiness
                                 Commons
What does doing
business in a digital
economy look like?
Getting your training organisation ready for the NBN

       Digital Presence:

                 • Website – DIY, free/paid,
                      self-hosted

                 • Social media - Facebook,
                      Twitter, YouTube, Pinterest etc

                 • Online Ads - Google,
                      Facebook, LinkedIn, Scoop-ons

                 • QR codes


Image: QR-ing it Everywhere - Make up - http://www.flickr.com/photos/77018488@N03/7307320654/in/photostream
Getting your training organisation ready for the NBN


                                                                                     Digital Presence:

                                                                                        • Search Engine
                                                                                          Optimisation (SEO) - Tags,
                                                                                           Keywords, Adwords

                                                                                        • Google Analytics

                                                                                        • Google Alerts




Image: 'Google Main Search' - http://www.flickr.com/photos/22127803@N02/5267464508
Getting your training organisation ready for the NBN

        Digital Learner Support:

                 • Apps

                 • Real time support

                 • Google+ Hangouts, Skype




Image: Online Support - http://www.flickr.com/photos/77018488@N03/8143741907/
Getting your training organisation ready for the NBN
    Digital Marketplace:

             • Digitalisation of
               products/services - eBooks,
                   iTunesU, 3D printing


             • Booking online - AusPost
                   Passports, Doctor’s Surgery

             • Reminding learners – SMS

             • Digital assessment and
               reporting – mobile device forms,
                   interactive PDFs


Image: 'Tada!' - http://www.flickr.com/photos/73282154@N08/6686839137
Getting your training organisation ready for the NBN

                                                                        Digital finance:

                                                                           • Online stores /Payments-
                                                                              eCommerce, PayPal, eBay

                                                                           • Mobile phone payments –
                                                                              CommBank’s Ka-ching, PayPal
                                                                              Here,

                                                                           • Crowd sourcing finances –
                                                                              KickStarters, micro-loans, peer-
                                                                              to-peer lending




Image: PayPal - https://www.paypal.com/webapps/mpp/credit-card-reader
Getting your training organisation ready for the NBN

                                                                                           Digital Infrastructure:

                                                                                                    • ‘Cloud’ storage - Software as a
                                                                                                          Service (SaaS), Dropbox, Evernote

                                                                                                    • Mobile devices and BYODs

                                                                                                    • Virtual servers and desktops




Image: 'What Type of Cloud?: Private, Public or+Hybrid?' - http://www.flickr.com/photos/26072489@N08/5332731617
Getting your training organisation ready for the NBN


         Digital Infrastructure:

                   • Open source vs proprietary

                   • Interoperability

                   • Web accessibility

                   • User interface & experience




Image: 'Interopérabilité @ J&Bisc family' - http://www.flickr.com/photos/11445550@N00/2456767724
Getting your training organisation ready for the NBN

                                                                                Digital Policies/Legal considerations:

                                                                                   • HR
                                                                                   • ICT
                                                                                   • IP/Copyright/Creative
                                                                                     Commons
                                                                                   • Digital sovereignty
                                                                                   • Moral rights
                                                                                   • Spam
                                                                                   • Privacy
                                                                                   • Social media


Image: 'Global Player' - http://www.flickr.com/photos/29487767@N02/3574392846
Are you and/or your staff
      NBN ready?
In order for Australia to fully leverage the
                     economic, social and environmental benefits of
                     the NBN, every Australian will need to improve
                          their information and communication
                           technology (ICT) skills (Bowles, 2011)




Image: 'NBN Rollout Map' - http://www.flickr.com/photos/97304820@N00/6934255879
Getting your training organisation ready for the NBN



                                                                                   Digital Workforce:

                                                                                      • digital literacy
                                                                                         • ForwardIT
                                                                                         • Digital Hubs/Enterprise
                                                                                      • HR policies
                                                                                         • tele-work
                                                                                         • micro-work




Image: 'Morning Shopping' - http://www.flickr.com/photos/73491156@N00/3669364668
Implementing and
evaluating for digital
      success
Develop a digital roadmap




  Wordle based on Courtney Shelton Hunt’s Digital Era Competencies (2012)
       Social Media in Organisations – New Tools for doing old things
www.sminorgs.net/2012/05/digital-era-competencies-how-do-you-stack-up.html
Develop a digital roadmap

                                                                           Develop an eBusiness Strategy/Action
                                                                           Plan:

                                                                              • Link to Business Plan/Strategic
                                                                                Goals
                                                                              • Input from stakeholders
                                                                              • Communicate to stakeholders
                                                                              • Resourcing
                                                                              • Risk management
                                                                              • Benchmarking - data analytics
                                                                              • Monitoring and review triggers
                                                                              • Evaluate


Image: 'Dive off!' - http://www.flickr.com/photos/58862846@N00/419945378
Develop a digital roadmap

                                                                                        Supporting a culture of
                                                                                        innovation:
                                                                                           • PD
                                                                                           • Performance Plans
                                                                                           • Collaborative learning and
                                                                                             rewards
                                                                                           • Room to make mistakes and
                                                                                             test new ideas
                                                                                           • Workforce development plan




Image: 'Gary Hamel: Open source is one of+the+greatest+management+innovations+of+the+21st+century' - http://www.flickr.com/photos/47691521@N07/4371000486
What digital strategy will
you investigate further?
Where to start?



     More info: digitalcapability.com.au
Register for eUpdates: bit.ly/digitalcapability

                  Follow on:
    Twitter - twitter.com/digitalcapabili
 Facebook - facebook.com/digitalcapability
        LinkedIn - bit.ly/DCLinkedIN
       Google+ - bit.ly/DCGoogleplus
 Pinterest - pinterest.com/vanguardvisions
Allison Miller
                                             0400 732 270
                                    allison@vanguardvisions.com.au
                                   vanguardvisionsconsulting.com.au



vanguardvisionsconsulting.com.au

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Getting your Training Organisation Ready for the NBN 130313

  • 1. Modbury & Salisbury Getting your training organisation ready for the NBN Allison Miller, Vanguard Visions Consulting
  • 2. What is the NBN?
  • 3. National Broadband Network = NBN • High speed internet • Faster than we can imagine • Changing the landscape - • Not just with digital fibre but with digital opportunities Key enabler for many economic, social, technological and environmental developments (Bowles, 2011) Image: 'NBN in Plain English' - http://www.flickr.com/photos/89165847@N00/6357746413
  • 4. National Broadband Network = NBN Super-fast internet from 100 megabits per second to a peak speed of one gigabit per second* * NBN Co Ltd, 2010, Corporate Plan 2011-2013 speedtest.net
  • 5. NBN explained Video - http://www.youtube.com/watch?v=JU-zIEkGJps
  • 6. Internet is already a game changer From one to many to The new digital economy From Push many to to Pull many will have an impact on all Australian industries and will require every business, community organisation and government department New ways of to be NBN-ready working: (Bowles, 2011) Give to get - (FB, TW, Collaborativ Gmail) e/ Co-optition
  • 7. How is the NBN supporting a digital economy?
  • 8. National Digital Economy Strategy Source: National Digital Economy Strategy (2011) nbn.gov.au/the-vision/digitaleconomystrategy
  • 9. Top five industries to fly in 2013 in Australia Source: Ibis World (2013) – http://www.ibisworld.com.au/about/media/pressrelease/release.aspx?id=304
  • 10. Top five industries to fly in 2013 in Australia Source: Ibis World (2013) – http://www.ibisworld.com.au/about/media/pressrelease/release.aspx?id=304
  • 11. New Business Models Broken Business Model: Eg Music Industry, publishing, media Online, open, personalised, 24/7 – anytime, anywhere
  • 12. New Business Models • MOOC “Over the next • OER decade the NBN • P2PU will change the • BYOD way we teach • Open (Digital) online, in our Badges classrooms, in • Applied learners’ learning worksites and • Pro-sumers in homes” • Multi-deviced • Learning National VET E-learning Strategy, 2012 Analytics High-speed broadband • Creative readiness Commons
  • 13. What does doing business in a digital economy look like?
  • 14. Getting your training organisation ready for the NBN Digital Presence: • Website – DIY, free/paid, self-hosted • Social media - Facebook, Twitter, YouTube, Pinterest etc • Online Ads - Google, Facebook, LinkedIn, Scoop-ons • QR codes Image: QR-ing it Everywhere - Make up - http://www.flickr.com/photos/77018488@N03/7307320654/in/photostream
  • 15. Getting your training organisation ready for the NBN Digital Presence: • Search Engine Optimisation (SEO) - Tags, Keywords, Adwords • Google Analytics • Google Alerts Image: 'Google Main Search' - http://www.flickr.com/photos/22127803@N02/5267464508
  • 16. Getting your training organisation ready for the NBN Digital Learner Support: • Apps • Real time support • Google+ Hangouts, Skype Image: Online Support - http://www.flickr.com/photos/77018488@N03/8143741907/
  • 17. Getting your training organisation ready for the NBN Digital Marketplace: • Digitalisation of products/services - eBooks, iTunesU, 3D printing • Booking online - AusPost Passports, Doctor’s Surgery • Reminding learners – SMS • Digital assessment and reporting – mobile device forms, interactive PDFs Image: 'Tada!' - http://www.flickr.com/photos/73282154@N08/6686839137
  • 18. Getting your training organisation ready for the NBN Digital finance: • Online stores /Payments- eCommerce, PayPal, eBay • Mobile phone payments – CommBank’s Ka-ching, PayPal Here, • Crowd sourcing finances – KickStarters, micro-loans, peer- to-peer lending Image: PayPal - https://www.paypal.com/webapps/mpp/credit-card-reader
  • 19. Getting your training organisation ready for the NBN Digital Infrastructure: • ‘Cloud’ storage - Software as a Service (SaaS), Dropbox, Evernote • Mobile devices and BYODs • Virtual servers and desktops Image: 'What Type of Cloud?: Private, Public or+Hybrid?' - http://www.flickr.com/photos/26072489@N08/5332731617
  • 20. Getting your training organisation ready for the NBN Digital Infrastructure: • Open source vs proprietary • Interoperability • Web accessibility • User interface & experience Image: 'Interopérabilité @ J&Bisc family' - http://www.flickr.com/photos/11445550@N00/2456767724
  • 21. Getting your training organisation ready for the NBN Digital Policies/Legal considerations: • HR • ICT • IP/Copyright/Creative Commons • Digital sovereignty • Moral rights • Spam • Privacy • Social media Image: 'Global Player' - http://www.flickr.com/photos/29487767@N02/3574392846
  • 22. Are you and/or your staff NBN ready?
  • 23. In order for Australia to fully leverage the economic, social and environmental benefits of the NBN, every Australian will need to improve their information and communication technology (ICT) skills (Bowles, 2011) Image: 'NBN Rollout Map' - http://www.flickr.com/photos/97304820@N00/6934255879
  • 24. Getting your training organisation ready for the NBN Digital Workforce: • digital literacy • ForwardIT • Digital Hubs/Enterprise • HR policies • tele-work • micro-work Image: 'Morning Shopping' - http://www.flickr.com/photos/73491156@N00/3669364668
  • 26. Develop a digital roadmap Wordle based on Courtney Shelton Hunt’s Digital Era Competencies (2012) Social Media in Organisations – New Tools for doing old things www.sminorgs.net/2012/05/digital-era-competencies-how-do-you-stack-up.html
  • 27. Develop a digital roadmap Develop an eBusiness Strategy/Action Plan: • Link to Business Plan/Strategic Goals • Input from stakeholders • Communicate to stakeholders • Resourcing • Risk management • Benchmarking - data analytics • Monitoring and review triggers • Evaluate Image: 'Dive off!' - http://www.flickr.com/photos/58862846@N00/419945378
  • 28. Develop a digital roadmap Supporting a culture of innovation: • PD • Performance Plans • Collaborative learning and rewards • Room to make mistakes and test new ideas • Workforce development plan Image: 'Gary Hamel: Open source is one of+the+greatest+management+innovations+of+the+21st+century' - http://www.flickr.com/photos/47691521@N07/4371000486
  • 29. What digital strategy will you investigate further?
  • 30. Where to start? More info: digitalcapability.com.au Register for eUpdates: bit.ly/digitalcapability Follow on: Twitter - twitter.com/digitalcapabili Facebook - facebook.com/digitalcapability LinkedIn - bit.ly/DCLinkedIN Google+ - bit.ly/DCGoogleplus Pinterest - pinterest.com/vanguardvisions
  • 31. Allison Miller 0400 732 270 allison@vanguardvisions.com.au vanguardvisionsconsulting.com.au vanguardvisionsconsulting.com.au

Notas del editor

  1. NBN Co Ltd, 2012, Corporate Plan 2012-2015 – 758,000 connections by the end of 2012 and 3.5 mil by mid-2015
  2. http://www.youtube.com/watch?v=JU-zIEkGJps – 2.24 mins
  3. a vision for Australia to realise the benefits of the National Broadband Network (NBN) and position Australia as a leading digital economy by 2020
  4. Showing increasing consumer confidence to be doing things online
  5. Online education and shopping predicted to grow again in 2013
  6. What terms do people know – how are they using these?What will you do differently in your business?
  7. What terms do people know – how are they using these?What will you do differently in your business?
  8. What terms do people know – how are they using these?What will you do differently in your business?
  9. What terms do people know – how are they using these?What will you do differently in your business?
  10. What terms do people know – how are they using these?What will you do differently in your business?
  11. Ask participants to share what eCustomer Service strategy they will be further investigating and why?