Running a business in a digital economy provides opportunities to outsource parts of your business to virtual assistants, and/or it allows your existing staff to undertake some of their work from home as ‘tele-workers’.
This means your business can quickly access the skills and expertise it needs without having to provide the workspace or infrastructure to get the job done, and often at a lower cost.
But leading and managing people from anywhere requires new approaches and processes.
The “Leading and Managing People from Anywhere” free webinar shared the the tools, techniques and key considerations needed to attract, recruit and manage virtual employees or sub-contractors, while mitigating the risks associated with adopting these new HR strategies.
This webinar is being run as part of the 2013 National Telework Week.
Vvc leading & managing people from anywhere - national telework week - 191113
1. Leading and Managing People from
Anywhere
19 November 2013
2013 NATIONAL TELEWORK WEEK
Allison Miller
Director & Principal Consultant
vanguardvisionsconsulting.com.au
3. Session Overview
• Why lead and manage people from
anywhere?
• Attracting / Recruiting virtual workers
• Management styles and skills needed for
leading and managing virtual workers
• HR considerations for leading and managing
virtual workers
• Tools for leading and managing virtual workers
• What you will you do now?
6. Better infrastructure /
access
• 79% of Australian homes have
the internet
• Good e-practice guidelines
for disadvantaged learners
in VET (2013)
• 85% of Australians have a
smartphone
• AIMIA Mobile Phone Survey
(2012)
Image: Telecommunications - http://en.wikipedia.org/wiki/Telecommunication
7. Benefits to your business
• Increased productivity
• Few distractions
• Broader pool of talent
• Attract from anywhere –
Australia and beyond
• Work-life balance
• Sea / Tree Change Rewirees
• Operational savings
• Reduced office space,
infrastructure
Image: by Victor1558- Woman working in the kitchen - http://www.flickr.com/photos/76029035@N02/6829342681/
9. Where to find virtual
workers
• Existing staff
• Workers with young children
• Pre-retirees
• Online sites
• eLance, Freelancer, O-desk,
Micro-job sites
• Social Media
• LinkedIn – LinkedIn Groups
• Business Incubators
• Hub Australia
Image: By Vanguard Visions Consulting - National NBN-enabled Digital Economy Forum - http://www.flickr.com/photos/77018488@N03/9318069584/in/photostream/
11. eWorkplace Leadership & Management Styles
Based on Courtney Shelton Hunt’s Digital Era Competencies (2012)
Social Media in Organisations – New Tools for doing old things
www.sminorgs.net/2012/05/digital-era-competencies-how-do-you-stack-up.html
12. Your management style
Management
styles
(Wikipedia,
2011)
Competitive
business
strategy (Miles
& Snow, 1986;
Sculer &
Jackson, 1987)
Possible
Industry types
or
organisational
contexts
Autocratic Centralised
Laissez-Faire Autonomous
Democratic Collective
Paternalistic Hierarchical
Cost Reduction Defenders
Innovators Prospectors
Quality
Enhancement Analysers
Mandate to try to
be all three?
Family-owned
business
Emerging
Technology
buiness
Community Service Government
Organisation
Dept/Organisation
13. Extrinsic vs Intrinsic
Extrinsic
Intrinsic
(Tushman & Nadler, 1986)
Pay rise
Autonomy, ownership, responsibility
Bonus, commission, financial
incentives
Opportunity to use initiative, creativity,
problem solving
Time off/ holidays
Learning new skills, new job roles
Promotion
Supported to understand and improve
strengths/weaknesses
Participate in decision making,
committees, networks
“no external motivators can get
people to perform at their
absolute best”
Celebration/Recognition of successes
Goleman, Boyatzis & McKee (2004)
Job is achieving something
important/useful/making a difference
15. Virtual worker HR Policies considerations:
• Virtual worker (tele-worker) vs virtual contractor
(micro-worker)
• Learning & development opportunities collaboration, networking, project/action based
projects, communities of practice, collaborative
learning communities
• Performance appraisals - regular informal
feedback, reward vs recognition, individual vs
team
16. Virtual worker WHS considerations:
• Changes to OHS (now WHS)
• WHS Online Induction
• moodle.digitalcapability.com.au/course/view.php?id=4
• Log in as a guest
• Download course for own Moodle v2.5
• Office / Workstation / Virtual workspace
inspection
• Virtual workspace emergency procedures
• Accident / Incident recording
• Regular meetings
• Recording times worked and location
17. Creating an eWorkplace
Considerations:
• Self-motivated staff
• Work is measured by outputs)
• Face time vs outputs
• Trust and respect strategies
• Costs to employees
• Cross fertilization of ideas
26. I-CAN Approach
I - Implement a strategy
Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/
27. I-CAN Approach
I - Implement a strategy
C – Coach / Community/
Committee
Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/
28. I-CAN Approach
I - Implement a strategy
C – Coach / Community/
Committee
A – Appreciative inquiry
Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/
29. I-CAN Approach
I - Implement a strategy
C – Coach / Community/
Committee
A – Appreciative Inquiry
N – New skill development
Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/
30. “Be Ahead of the Pack”
Business Development Program
Available from: http://vanguardvisions.com.au/ebusiness-services/be-ahead-of-the-pack-business-development-packages/
33. Contact us for a free 30 min
consultation about leading and
managing people from anywhere in
your organisation?
Allison Miller
0400 732 270
allison@vanguardvisions.com.au
vanguardvisionsconsulting.com.au
vanguardvisionsconsulting.com.au
Notas del editor
Press recordDropping outIntroduce yourself– Elearningebusiness eportfolio consultancyWork with prominent universities and VET providersWorkshops / Webinars for ACPET, VELG Training, Wendy Perry & Associates
Advantages – use across multiple devices, multiple users, integration with other systems egMailchip / Wordpress
Getting started takes time.
The I-CAN approach can help you to implement the right virtual employee system for your business
Start by implementing a strategy.This happens by setting yourself some goals with milestones, together with determining how you are going to resource the implementation of these goals. You will also need to determine how you are going to track and measure whether you have achieved these goals, and whether the goals have helped improve your business processes or productivity.
Once you know what you are trying to achieve, what will help you stay on track?If you are a small business, you might engage a coach to help you or your community (or network). In larger organisations, it many need the involvement of a few people or a committee to plan, implement, monitor and review the implementation process.
When implementing a new business process, you will need to evaluate the skills required to do it successfully. Undertaking an appreciative inquiry of your staff will help you know what skills you will need, and review whether you currently have those skills in your business or whether you’ll need to recruit someone with these skills. It may be best to outsource some of this work to a virtual assistant or a micro-worker through online sites like O-Desk, eLance and Freelancer.This process may also be an opportunity to undertake a Workforce Development planning process for your whole business so you can strategically ensure you have the skills within your business to reach the longer term goals of your business.
If you decide that you would like to learn the new skills yourself or have someone in your organisation learn these skills, then you will need to determine how this is going to happen, ie:Experiential – through trial and error, using the help functions within the system, and drawing on the expertise of your networkHow-to – look for a how to video or resource online or reading reviews/blog postsWorkshops/Webinars – engage an expert or attend some training or do a course
To support the I-CAN approach, Vanguard Visions Consulting offers the ‘Be Ahead of the Pack ’ business development program which will enable you to:Develop an implementation plan customised for your business which includes a risk analysis of the implementation processProvide support sessions to help you stay on track to achieve your goals through just-in-time support and adviceSupport Workforce planning processes to ensure you and your team have the skills to work digitally smarterOne on one and small group training session customised to your business’s needshttp://vanguardvisions.com.au/ebusiness-services/be-ahead-of-the-pack-business-development-packages/
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