1. White Belt Certification
Your first step to excellence
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2. What is in it for me???
 Knowing Six Sigma & customer –
supplier relationship
 Effective Thinking
 Foundation for getting highly
recognized Six Sigma Certifications
across all industries.
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Business Excellence Incorporation
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3. Course Design
 Customer Supplier Relationship
 Customer Requirement Fulfillment Flow
 What is Six Sigma
 How is Six Sigma Different
 Benefits of Six Sigma
 Six Sigma Organization Structure
 When to Use Six Sigma
 Phases in Six Sigma & Quiz
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Business Excellence Incorporation

4. Concept of Supplier and Customer
Requirement Or Expectations
Supplier FUNDS Customer
Product /Service
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5. Customer Requirement Fulfillment Flow
Customer Customer Feedback
Requirement
Changing
Understand
Design for Product and
the Customer Customer
Product and Service
Requirement ( Experience
Service Delivery
VOC)
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6. Quality And Process
Quality is both Stated and Unstated expectations or Requirement of customers in a
product or service.
Customer
VOC Process
Experience
• Quality is judged by customers based on process output.
• Product or Service not meeting the customer expectation is termed as Defect.
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Business Excellence Incorporation
Business Excellence Incorporation

7. Food for thought….
Change without improvement is Possible.
Improvement without change is not possible.
Growth and
Profitability
Continuous
improvement
Management
Commitment and
Attitude
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8. What is Six Sigma?
Business Process Improvement Methodology
Customer Focus Data Driven Reduce Wastes
Reduce Variation
Definition:
A set of continuous improvement tools, techniques and concepts used
to identify, isolate and eliminate variation to increase the ability of the
process to consistently produce defect free product.
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Business Excellence Incorporation
Business Excellence Incorporation

9. What is Sigma?
• Sigma is denoted by “”, the 18th letter of Greek alphabet
• In statistics “” is measure of variation known as Standard deviation
• Standard Deviation = = SQRT(Variance)
• Standard deviation is average variation of data point from mean
Sigma Level:
• Sigma Level is a measure of process capability of producing non-defective
products
• A six Sigma process indicates a process quality level of 3.4 DPMO
.
• DPMO Defect Per Million Opportunity
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10. Six Sigma Quality
What does it mean by Six Sigma Quality ?
Path to Six Sigma
6 Sigma 3.4 DPMO
5 Sigma 233 DPMO
Sigma levels and
Defects per million
opportunities 4 Sigma 6,210 DPMO
(DPMO)
3 Sigma 66,807 DPMO
2 Sigma 308,537 DPMO
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Business Excellence Incorporation
Business Excellence Incorporation

11. How is Six Sigma Different???
Six Sigma is data-driven methodology for decision making and process improvement
based on Voice of Business (VOB) and Voice of Customer (VOC).
Voice of the
customer (VOC)
Three Major
elements to
drive a cultural
transformation
Find and focus on the
Data-Driven Decision customer as a source of
Making process quality
Decision making with
empirical data
Understand the business Voice of
reason for process and Business (VOB)
change
Business Excellence Incorporation
Business Excellence Incorporation

12. Why Six Sigma ???
Why It is Different than Traditional approach?
Practical
Problem
Define &
Measure Statistical
Problem
Analyze
Statistical
Solution
6s Quality Methodology Improve
Systematic Approach Focusing on
Practical
Statistically Significant Root Causes Solution
& their Solutions
Control
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Business Excellence Incorporation

13. Benefits of Six Sigma
• Increase Customer Satisfaction
• Defect Reduction
• Improvement in Yields
• Reduction in Cost of Poor Quality (COPQ)
• Improved Process Capability
• Understanding the Process based approach
• Continuously measuring the Key Metrics
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Business Excellence Incorporation

14. Six Sigma Organization Structure
Champion
Master Black Belt
Black Belt
Green Belt
Yellow Belt
White Belt
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Business Excellence Incorporation

15. Companies Using Six Sigma
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16. When to use Six Sigma
When there is an Output . . .
there is a Process
When there is a Process . . .
there is Performance Variation
When there is a Variation . . .
Some more thoughts… there is a Six Sigma Opportunity
1. Unknown causes/situations
2. Repetitive process with significant variation in the process output
3. Problems are common place and not well defined
4. In a complex situation with many variables
6 Sigma can be applied to ALL functions , disciplines and business
processes
Business Excellence Incorporation
Business Excellence Incorporation

17. DMAIC: Problem Solving Roadmap.
Define Measure Analyze
What is the problem? What are the possible X’s causing effect What are the vital few X’s causing effect
What is the benefit of solving the on the Y’s? on the Y’s?
problem? What is the impact of these X’s?
How does the process look like? x x
x x x
x x3 x x11
x x
x x x x
x x x x
x7
Y‘s x
x x x
Y‘s xx Y‘s
x4 x
x x x x
x x
x
x x
x x25 x x19
x x
Improve Control
What are potential solutions for the vital Are the results of the process showing
few X’s to change the effect on the Y’s? improvements? Structured approach
What are the benefits and risks of these How does the process monitoring work?
solutions?
with an assortment of
toolset for each phase
Solution x4
Y
Monitoring
x7
x11
x19
UCL
x25
LCL
€
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Business Excellence Incorporation
Business Excellence Incorporation

18. DMAIC
Define
• Project Charter Measure
• SIPOC
• Stakeholder Analysis • Data Collection
– Commitment Scale • Detailed Process Maps
– Involvement Matrix • Key Metrics
Analyze
• Financial Impact Est. − Quality Performance
• Voice of Customer − Charts & Graphs
• Compelling Business Case • Brainstorming
Improve
− Variation Analysis
• Commitment Scale • Flowcharts • Cause and Effect
• Root Cause Analysis • Brainstorming
• Involvement Matrix • Data Collection
• Variation Analysis • Mistake Proofing
• Thought Process Map • Voice of the Customer Control
•Hypothesis analysis • Solution Generation
• Baseline Metrics
• Implementation Plan
• Failure Mode and
• FMEA • Control Plan
Effects Analysis (FMEA)
• Action Taken • Reaction Plan
• Report Out
− Before & After • Communication Plan
• Lessons Learned
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Business Excellence Incorporation

19. QUIZ TIME
White Belt Certification
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20. Happy Learning
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