Conference on Rural Telecom Markets by Tele.net

1. e-Governance
(Opportunities and Initiatives)
15th September, 2009
Abhishek Singh
Director
Department of Information Technology

2. Did You Know?
My Space, with 200 million registered users could be 5th largest nation
Bermuda is the # 1 ranked country in Broadband penetration
31 billion Google searches every month against 2.7 billion in 2006
Total number of SMS sent and received daily exceeds the population of our
planet
Years to reach a market audience of 50 million:
Radio – 38 years; TV – 13 years;
Internet – 4 Years; iPod – 3 years;
Facebook – 2 years.
Number of Internet Devices:
1984 – 1000; 1992 – 1000,000; 2008 – 1000,000,000.

3. What does this mean?
 We are living in exponential times.
 Information and Knowledge essential for Development
 Access, Sharing and Dissemination of Information is
critical for empowerment of all
 ICT is the tool and enabler for the process

4. What can ICT do?
 It can flatten the world!
 Reach out to all
 Create an Information Rich society
 Transform people and society

5. India: Key Challenges
 1.2 billion population
 22 major Indian languages
 80% Indians speak and understand one of these
 More than 95% Indian websites are in English
language
 Approx 5% speaks English
 Hardly any content rich portal in local language
 Lack of tool to tap vast pool of indigenous
knowledge

6. Digital Inclusion : Tele Connectivity trends
Though low in penetration, highest in growth %
Tariff per minute lowest in India
Low tariff main reason for expected high rural growth
6

7. Challenges in Financial Inclusion
59% of rural households do not have a deposit account
71% of rural households do not have access to credit from a formal source
No mechanism for the poor unbanked to move money around

9. PRESENTATION OUTLINE
 National e-Governance Plan (NeGP)
 Vision
 Salient Features
 Core and Support infrastructure
 Status of Mission Mode Projects
 E-Governance Service Delivery Strategy
 Management Structure
 Investments
 Key Learnings
 Way Forward
 Issues to ponder
9

10. INITIATIVES
10

11. NeGP VISION
“Make all Government services accessible
to
the common man in his locality
through
Common Service delivery outlets and ensure
efficiency, transparency & reliability of such
services at affordable costs to realise the basic
needs of the common man.”

12. NATIONAL e-GOVERNANCE PLAN (NeGP)
Web Enabled Service Delivery
Process Re-engineering
Core Infrastructure Components
Common Service Centres
Improve Publc Service Delivery (CSCs)
Includes State Wide Area Network
NeGP (SWAN)
Change Management
State Data Centre
(SDC)
27 Mission Mode Projects
Project Management
PPP
Centralized Initiative
Decentralized Implementation

13. CORE & SUPPORT INFRASTRUCTURE
• More than100,000 tele-centers in 600,000
villages.
Common
Service Centres • Broad band internet enabled
(CSC) connectivity
• Implementation through PPP
• Secured network for Government work
State Wide Area • Connecting State HQs ,District
Network HQs, Blocks HQs
(SWAN)
• Minimum 2 Mbps Broadband
Connectivity
13

14. CORE & SUPPORT INFRASTRUCTURE
• State of art Data Centers at each of 35
States/Uts
State Data
Centres • e-Delivery of G2G, G2C and G2B
services
(SDC)
• State Portals, State Service Delivery
Gateways
• Recruiting 400 Professional from market
Capacity • Constituting State e – Mission Teams (
Building Scheme SeMTs)
(CBS)
• E- Governance roadmaps and
Programme Management
14

15. SERVICE DELIVERY STRATEGY
Internet
State Data Centre
..
CSC State Portal Unique Application ID,
Authentication, Message Routing,
CSC Internet
Guaranteed Delivery,
SSDG Transaction Log, Time Stamping,
CSC
Acknowledgement Status
SWAN
State
Registration Revenue
Districts
SHQ
Blocks Transport Municipalities Collector’s
Office
Taluks
Govt. Departments at various levels Tehsil / Taluks
15

16. IMPLEMENTATION FRAMEWORK
Apex Body
( Headed by PM)
Apex Committee
National e-Governance ( Headed by CS)
Advisory Board
( Headed by Minister)
DIT Line Ministries
NIC NeGD NISG
16 Provincial /State Governments

17. PROJECTED INVESTMENT – June, 2009
Schemes Cost (in Rs Crore)
Central MMPs 5,406
State MMPs 15,617
Integrated MMPs 6,236
CSC 10,000
SWAN 3,334
SDC 1,623
CB Scheme 313
Total 42,529
PLANNED INVESTMENT IN NEGP PROGRAMME IS $ 9.0 BILLION
17

18. KEY LEARNINGS

19. KEY LEARNINGS
Focus on Outcomes not Outputs
Transform processes instead of merely translating
Build capacity at policy level, management level &
operational level
Treat e-Governance as evolutionary

20. WAY FORWARD
20

21. ROAD MAP
Year 2009 -10 21
 Infrastructure deployment
 SWAN, CSC & SDC
 Commissioning of State Service Delivery Gateways & State Portals
 Capacity Building scheme implementation and formation of SeMTs
 Dedicated Division for National e-Governance Plan
 State MMPs scheme preparation , design & development and
implementation
Year 2010- 11
 Application deployment
 Roll-out of e-Services
 Integration of MMPs

22. NeGP – ISSUES TO PONDER

23. MANAGING LARGE NUMBER OF ELEMENTS
 Too many elements -- 11 State MMPs X 35 States
 More elements likely in case of Municipalities, e-
procurement
 Application has similar functionality requiring minor
modification / customization
 Yet solution design, procurement & management
decentralized leading to issues concerning
 Inefficiency, interoperability, IPR, cost of future
modification / upgrade, strategic control

24. VARIETY OF SERVICES INVOLVED – POSSIBLE MULTIPLICITY
OF CONTRACTS
 Data Centre operations / management
 Application Development
 Physical Infrastructure provisioning
 Hardware provisioning
 System software / COTS provisioning
 Networking
 Human Resources
 BPO operations

25. GUIDING PRINCIPLES DRIVING AGGREGATION
AND DECIDING NUMBER OF PRIVATE PARTNERS
 Federal Structure – Centre vs State jurisdiction
 Economies of scale
 Ideal numbers would depend on
 required competition
 nature of solution
 required Industry participation / coverage
 extent of functional commonality
 technological feasibility
 minimizing points for contact for end-to-end support

26. IS THERE SCOPE FOR PPPs ?
 Possibilities
 One OR multiple at Central Government Level handling
all MMPs?
 One for each MMP ?
 One or multiple at State Govt Level ?
 Key issues
 Competition vs complacency, Price discovery
 Management Control – Strategic & Operational

27. SCOPE FOR PPPs ?
 Private Sector constituents --
 companies into Project Development, Facility
Management, COTS, SIs, Networking, BPO, etc
 Govt constituents --
 DIT / Line Ministries / Planning Comm / MoF
 NIC , NISG, CDAC, etc
 State Govts / Agencies
 A Central Vehicle to hold IPRs ?

28. Mobile @ the Bottom of the Pyramid

29. Technology is acceptable

30. From e Gov to m Gov

31. Thanks
for
Your Kind Attention
Q&A
abhisheksingh@mit.gov.in
abhish18@gmail.com

32. NeGP MISSION MODE PROJECTS (MMPs)
Central (9) State (11) Integrated (7)
• Income Tax • Agriculture • e-Biz
• Central Excise • Land Records - 1
• EDI
• Passports/Visa • Land Records - NLRMP
• Transport • India Portal
• Immigration
• Treasuries • CSC
• MCA 21 • Commercial Taxes • NSDG
• National ID / UID • Gram Panchayats
• Pensions • e-Courts
• Municipalities
• e-Office • Police - CCTNS • e-Procurement
• Banking • Employment
• Insurance Exchange
• e-District
NeGP COMPONENTS
 Policies, Standards and Guidelines  Capacity Building and Training
 Infrastructure  Awareness & Assessment
(SWAN, CSCs , SDC )
 Technical Assistance
 Support Infrastructure
32

33. ROLE OF DIT IN NeGP
Act as Secretariat to the Apex Committee
Appraise (Technically) all projects prior to approval
Provide technical assistance to Central Line Departments / States
Implement pilots / infrastructure / special projects
Lay down standards and policy guidelines
Leverage capacity of existing public and private institutions
33

34. COMMON SERVICE CENTRE
34

35. IMPLEMENTATION STATUS
1
2 4
Post Implementation
Implementation
9
Design & Development
11
Pre-NeGP Operational
Industry Initiative

36. ACTIVITY STATUS OF CENTRAL MMPs
S.N MMP Scheme Sanction Status Project Stage Completion date
1 MCA 21 Sanctioned Post Implementation Sep , 2006
2 Pensions - do ­ Post Implementation Mar, 2007
3 Income Tax -do- Post Implementation Dec, 2008
Apr, 2010
4A Passport and Visa -do- Implementation
EFC Note to be approved by
4B Immigration Design & Dev. Sep, 2014
Nov, 09
5 Central Excise Sanctioned Implementation Dec, 2009
6 Banking Industry Initiative Industry Initiative —
7A MNIC (Pilot) Sanctioned Implementation —
Draft Scheme under
7B UID Design & Dev. —
discussion
8 e-Office (Pilot ) To be prepared Design & Dev. —
9 Insurance Industry Initiative Industry Initiative —

37. ACTIVITY STATUS OF INTEGRATED MMPs
S.N MMP Sanction Status Project Stage Completion
1 CSC Sanctioned Implementation Jun, 2010
2 e-courts Sanctioned Implementation Feb, 2010
3 EDI Sanctioned Implementation Dec, 2009
Post
4 India Portal Sanctioned Operational
Implementation
5 NSDG Sanctioned Implementation Aug, 2008
Contract
6 e-Biz (Pilot) Sanctioned Implementation signed
7 e-Procurement SFC Note under Design Mar, 2010
preparation & Development

38. ACTIVITY STATUS OF STATE MMPs
S.N MMP Scheme Sanction Status Project Stage Completion date
17 Land Records Ph. 1 (Pre- Post Implementation
Sanctioned —
NeGP)
18 Land Records Ph 2 & Implementation
- do ­ —
Registration , NLRMP
19 Road Transport -do- Implementation Oct, 2010
20-A Agriculture Post Implementation Operational
(Pre NeGP) -do-
20-B Agriculture DPR approved. Note for SFC Design and
Development Dec, 2011
under preparation
21 Police Sanctioned Implementation Dec, 2011
22-A Treasuries Implementation
Sanctioned —
(Pre NeGP)
22-B Treasuries Design and
DPR under preparation Mar, 2010
Development
23 Municipality Sanctioned Implementation 2008-13
24 e-District (Pilot) Pilots in 14 States Implementation
T + 18 Months
Sanctioned
25 Commercial Taxes Note for CNE under Design and
Development —
preparation
26 Gram Panchayat Design and
Revised RFC Note circulated —
Development
27 Employment Exchange Design and
To be prepared —
Development

39. CSC IMPLEMENTATION STATUS
Jammu
J&K
Kashmir
• CSC rolled out
Himachal
- 50008 Pradesh
HP
Punjab
Punjab Uttarakhand
Uttaranchal
Arunachal
Sikkim
• Implementation underway Haryana
Haryana Pradesh
- 24 States (56,162) CSCs) Uttar Pradesh
ASM NGL
Rajasthan UP
Rajasthan Bihar MGH MNP
BiH
TRIPURA
Gujarat
Gujarat Jharkhand WB
West Bengal MZR
MP JHD
Chattisgarh
120000 CHH
Orissa
100,000+ Orissa
Maharashtra
100000 Maharashtra
88131
≥ 75% (5)
80000 Andhra
75208 Pradesh
Karnataka
AP
60000 50% - 75% (3)
Karnataka
50008
40000 20% - 50% (9)
Pondicherry
Kerala
Tamil
TN
Nadu
≤ 20% (7)
20000 Kerala
0 RFP to be issued
/SCA Selected (4)
Aug 09 Dec 09 Mar 10 Jun 10
*Haryana, Jharkhand & Sikkim reported 100% CSC rollout,
however due to financial problems, lack of G2C Services
some centers are reported to become non operational
39

40. SWAN IMPLEMENTATION STATUS
40

41. SDC IMPLEMENTATION STATUS
41

42. CENTRAL MMP PROCESS
Conceptualization
Identification of Objectives & Stake holders Preparation of Core Scope Document
Comprehensive Project Document
Preparation of Comprehensive Scheme Preparation and
RFP & Selection of a Consultant Design Documents Finalization of Mode of funding
Implementation
RFP & Selection of Implementing Agency Implementation of Project Components
Installation and Rollout
Identification of Site for rollout Capacity Building Rollout to identified sites
Delivery of Services
Electronic Delivery of Services Measuring the success of Implementation

43. INTEGRATED MMP PROCESS
Conceptualization
Identification of Objectives & Stake holders Preparation of Core Scope Document
Comprehensive Project Document
Pre Project Planning Project Planning Identification of Services Scheme Approval
Implementation
RFP & Selection of Implementing Agency Implementation of Project Components
Installation and Rollout
Identification of Site for rollout Capacity Building Rollout to identified sites
Delivery of Services
Electronic Delivery of Services Measuring the success of Implementation

44. STATE MMP PROCESS
Conceptualization
Identification of Objectives & Stake Preparation of Core Scope Preparation of Guidelines for
holders Document States
Comprehensive Project Document
Pre Project Planning Project Planning Identification of Services Scheme Approval
Implementation
Implementation of Approved
Scheme Site Preparation Installation of IT infrastructure
Delivery of Services
Electronic Delivery of Services Measuring the success of Implementation

45. MCA 21
MCA 21 MINISTRY OF CORPORATE AFFAIRS
e-Services Operational Proposed
Name allocation to a new company
Incorporation of a company
Annual filings
Viewing of public records
Issue of certified copy of documents
Registration charges
Increase in authorized capital
FUNDS
Sanctioned Proposed
346 Crore
STATUS POST IMPLEMENTATION
45

46. PENSIONS
PENSIONS DEPT. OF PENSIONS & PENSIONERS WELFARE
e-Services Operational Proposed
Provide updated information on
government rules/regulations
Database of Pensioners
Monitor timely sanction of
pension/gratuity
Register/Monitor Pensioners
Grievances
FUNDS
Sanctioned Proposed
0.5 Crore
STATUS POST IMPLEMENTATION
46

47. INCOME TAX
INCOME TAX MINSTRY OF FINANCE, CBDT
e-Services Operational Proposed
Online submission of PAN/TAN forms
Online tax calculator
Online return preparation & filing utility
Payment through Credit Card
Payment through net banking facility
Website/Aykar Sampak Kendra based
tracking of status
Direct credit of refund to the bank account
FUNDS
Sanctioned Proposed
693 Crore
STATUS POST IMPLEMENTATION
47

48. PASSPORT AND VISA
PASSPORT AND VISA MINSTRY OF EXTERNAL AFFAIRS
e-Services Operational Proposed
Fresh Passport Issuance (Pre/Post Police
verification)
Re-issue Passport
Duplicate Passport issuance
Additional booklet
Change in Name, Address
Online availability of application form
Passport Status Inquiry
FUNDS
Sanctioned Proposed
29 Crore
STATUS IMPLEMENTATION
48

49. IMMIGRATION
IMMIGRATION MINSTRY OF HOME AFFAIRS
e-Services Operational Proposed
Multi channel information availability
Multi mode payment of transaction fee
Online appointments & status tracking
Additional booklet
Database of unique case files
Use of biometrics
Inter agency information & alert sharing
FUNDS
Sanctioned Proposed
1200 Crore
STATUS DESIGN & DEVELOPMENT
49

50. CENTRAL EXCISE
CENTRAL EXCISE MINSTRY OF FINANCE, CBEC
e-Services Operational Proposed
E-filing of import/export declarations
Electronic processing of declarations
E-filing of service tax/central excise returns
Automated clearance of courier assignments
E-payment of custom duties
Electronic messaging with banks
Online tracking of claims, permissions etc.
FUNDS
Sanctioned Proposed
599 Crore
STATUS IMPLEMENTATION
50

51. UID
UID MINSTRY OF FINANCE, CBEC
e-Services Operational Proposed
Generation of a unique identifier number to
all residents
Issue of the unique identifier number to all
the residents
FUNDS
Sanctioned Proposed
1986 Crore
STATUS DESIGN & DEVELOPMENT
51

52. E-OFFICE (Pilot)
E-OFFICE (Pilot) DEPARTMENT OF AR&PG
e-Services Operational Proposed
Services has not been identified as the
project is in design & development stage
FUNDS
Sanctioned Proposed
STATUS DESIGN & DEVELOPMENT
52

53. COMMON SERVICE CENTERS
COMMON SERVICE CENTERS DEPARTMENT OF IT
e-Services Operational Proposed
Issue of certificates/ government scheme
Employment exchange
Driver’s License
Online tax payment
Electoral services
Pension scheme
Public grievance
FUNDS
Sanctioned Proposed
5742 Crore
STATUS IMPLEMENTATION
53

54. E-COURTS
E-COURTS DEPARTMENT OF JUSTICE
e-Services Operational Proposed
Availability of judgments, staggered Cause
list, statement of witnesses etc.
Case Allocation, Disposal and its restoration
Registration/ Scrutiny of documents
Video Conferencing with outstation
witnesses and under trials.
Entry/ Transfer of a case
Notices through e-mails to the clients
FUNDS
Sanctioned Proposed
442 Crore
STATUS IMPLEMENTATION
54

55. EDI
EDI DEPARTMENT OF COMMERCE
e-Services Operational Proposed
Electronic filing and Clearance of
export/import documents
E-Payment of duties and charges
(handling/freight etc)
FUNDS
Sanctioned Proposed
STATUS IMPLEMENTATION
55

56. INDIA PORTAL
INDIA PORTAL DEPARTMENT OF IT
e-Services Operational Proposed
Accessibility of information to all
Ability to file complaints and second appeals
Information on organizational and legal
framework for good corporate governance
Information on Foreign trade
Registration of NGOs working for Ministry of
Social Justice and Empowerment
Online application submission for grants
FUNDS
Sanctioned Proposed
23.5 Crore
STATUS POST IMPLEMENTATION
56

57. NATIONAL SERVICE DELIVERY GATEWAY
NATIONAL SERVICE DELIVERY GATEWAY DEPARTMENT OF IT
e-Services Operational Proposed
Gateway to interconnect various
departments and front end delivery channels
Audit logging
Authentication & payment gateway interface
National services directory
Inter gateway messaging
Registration/deregistration of service access
providers
FUNDS
Sanctioned Proposed
23 Crore
STATUS IMPLEMENTATION
57

58. E-BIZ (Pilot)
E-BIZ (Pilot) DEPARTMENT OF INDUSTRY POLICY & PROMOTION
e-Services Operational Proposed
Issue of certificate of Incorporation
Issue of certificate of commencement of
business
Issue of licenses
Filing of returns by companies
Filing of Employees Provident Fund
Issue of importer exporter code
Issue of Permanent Account Number
FUNDS
Sanctioned Proposed
29 Crore
STATUS IMPLEMENTATION
58

59. E-PROCUREMENT
E-PROCUREMENT DEPARTMENT OF COMMERCE
e-Services Operational Proposed
Vendor management services such as
vendor registration & vendor management
Indent generation
Preparation, Publication, Bid submission and
evaluation
Contract management services such as
•Monitoring delivery schedule
•Alerts and notices to contractors
•Payments
General services like procurement MIS etc.
FUNDS
Sanctioned Proposed
STATUS DESIGN & DEVELOPMENT
59

60. LAND RECORDS (Pre- NeGP)
LAND RECORDS (Pre NeGP) DEPARTMENT OF LAND RESOURCES
e-Services Operational Proposed
Services have been merged with
Land Records (NLRMP) project
FUNDS
Sanctioned Proposed
587 Crore
STATUS OPERATIONAL
60

61. LAND RECORDS -NLRMP
LAND RECORDS - NLRMP DEPARTMENT OF LAND RESOURCES
e-Services Operational Proposed
Updated and validated land data
Survey using modern technology
Computerization using uniform codes
Integration of textual and spatial RoR data
Data storage with backup & disaster recovery
Connectivity with financial institutions
FUNDS
Sanctioned Proposed
4814 Crore
STATUS IMPLEMENTATION
61

62. ROAD TRANSPORT
ROAD TRANSPORT DEPARTMENT OF LAND RESOURCES
e-Services Operational Proposed
Vehicle Registration Services
Driving License Services
Smart Card based RC and Driving License
FUNDS
Sanctioned Proposed
148 Crore
STATUS IMPLEMENTATION
62

63. AGRICULTURE
AGRICULTURE DEPARTMENT OF AGRICULTURE & COOPERATION
e-Services Operational Proposed
Information to farmers on agricultural inputs
Information on Govt. schemes to farmers
Information on soil test based recommendation
Information on crop management practices
Information on weather and marketing of
agriculture produce
FUNDS
Sanctioned Proposed
146 Crore
STATUS DESIGN & DEVELOPMENT
63

64. POLICE
POLICE MINISTRY OF HOME AFFAIRS
e-Services Operational Proposed
Complaints/ information transmission to the
concerned police station
Status of complaint/case registered at a police
station
Details of arrested persons, wanted criminals,
illegal activities etc.
Details of stolen/recovered vehicles, arms etc.
Senior citizen registration
Verification requests for servants etc.
FUNDS
Sanctioned Proposed
2000 Crore
STATUS IMPLEMENTATION
64

65. TREASURIES
TREASURIES MINISTRY OF FINANCE
e-Services Operational Proposed
Services has not been identified as the project
is in design & development stage
FUNDS
Sanctioned Proposed
STATUS DESIGN AND DEVELOPMENT
65

66. MUNICIPALITIES
MUNICIPALITIES MINISTRY OF URBAN DEVELOPMENT
e-Services Operational Proposed
Registration/ Issue of Birth/ Death Certificates
Payment of Property Tax
Payment of Utility Bills
Management of Utilities that come under ULBs
Grievance and Suggestions
Building Plan Approvals
FUNDS
Sanctioned Proposed
787 Crore
STATUS IMPLEMENTATION
66

67. e-DISTRICT (PILOT)
e-DISTRICT MINISTRY OF INFORMATION TECHNOLOGY
e-Services Operational Proposed
Issuance of certificates like caste, domicile etc
Pension under social welfare scheme
Revenue courts
Government dues and recovery
Public Distribution System
RTI
Grievance Handling
FUNDS
Sanctioned Proposed
2400 Crore
STATUS IMPLEMENTATION
67

68. COMMERCIAL TAXES
COMMERCIAL TAXES MINISTRY OF FINANCE
e-Services Operational Proposed
Online application for registration
Online filing of returns
Clearance of refunds
Online payment of tax
Online dealer ledger & verification
Facility to dealer to obtain various information
services
FUNDS
Sanctioned Proposed
STATUS DESIGN AND DEVELOPMENT
68

69. GRAM PANCHAYAT
GRAM PANCHAYAT MINISTRY OF PANCHAYATI RAJ
e-Services Operational Proposed
Issue of Trade License and NOC
House Related Services
Certificates such as Birth, Death, solvency, etc
Dissemination of Information on internal
processes of Panchayat such as agenda,
voting, resolution etc
FUNDS
Sanctioned Proposed
4240 Crore
STATUS DESIGN & DEVELOPMENT
69

70. EMPLOYMENT EXCHANGE
EMPLOYMENT EXCHANGE MINISTRY OF LABOUR
e-Services Operational Proposed
Registration and placement of job seekers
Collection of labour market information
Career counseling and vocational guidance
FUNDS
Sanctioned Proposed
2700 Crore
STATUS DESIGN & DEVELOPMENT
70