1. By Assignment (C-2) COMMUNICATION

2. 1. How would you correlate this assignment for a job that you plan to take up after completion of this course? Is there any correlation in terms of communication? How?... (M2/M3) I entered FRANKFINN institute to build myself and to change to rule over this community both personally as well as career point of view. “ To understand the heart and mind of a person, look not at what he/she has already achieved, but at what he/she aspires to do…” Assignment - JOB/CAREER

7. Perception – I changed my perception in understanding the things surrounding me and leant how to observe the things carefully and keenly. With the changed perception, now I am able to rationalize the things and improve my knowledge. Attitude – This is the factor which played a major role in my change of personality with which my negative view points are now turned into a positive attitude. After joining FRANKFINN… I have acquired the following after joining Frankfinn… which may be helpful in my future Job assignments…

8. Broader thinking – My thinking ability has changed a lot with which now I am able to solve the complex problems in an effective manner by following the method of dividing the complex problem into a number of small problems for which solutions can be achieved easily. Positive thinking – improved the way of thinking and tackling the problems in a positive manner. After joining FRANKFINN… I have acquired the following after joining Frankfinn… which may be helpful in my future Job assignments… With these qualities, I am confident that I can be successful in my future career…

9. Correlation in terms of COMMUNICATION… Studies tell 70 % of mistakes in the workplace are a direct result of poor communication….. The things which I described in next slides, which are based on communication will bring the success, if followed correctly.

22. To Succeed… Spend some time alone everyday. What's the mission of my life? What do I want to be? And how to go about it.

25. 2. Evaluate your own communication skills and suggest the improvements for the same… (D1) My communication skills are improved a lot and now I am able to communicate with the people in an effective and timely manner. Now I can proudly say that my communication capability is my strength.

26. Effective Communication Effective Communication Productive Relationship

27. Our values The Success Sequence Our Beliefs (self esteem and self image) Our thoughts Effective Communication

28. Our values, beliefs, and thoughts The Success Sequence What we say and do Results Self-fulfilling prophecy

30. Verbal, vocal and visual Verbal : The message that we deliver Vocal : The voice that we convey Visual : Our body language Communication

35. Everything we do is communication The way we begin our message often determines the outcome of the communication The way message is delivered always effects the way message is received Basic Communication Principles

36. The real communication is the message received, not the message intended Communication is two way street – we have to give as well as gather Basic Communication Principles

37. Give good information Gather good information Mutual respect Communication Trilogy

38. Six C of giving good information Give Good Information Clear Concise Courteous Complete Correct Concrete

49. Gather Good Information with your EARs E – explore by asking questions A – affirm to show you’re listening R – reflect your understanding S – silence, listen some more

50. Exploring Questions Open Questions Open questions yield lots of information because they allow a person to explain what is most important or interesting and encourage elaboration. Probing Questions Probing questions are those that relate to the topic we want to explore further. They encourage the speaker to flesh out the details.

51. Active Listening Giving undivided attention to a speaker in a genuine effort to understand the speaker's point of view. This involves giving them your full attention and the use of verbal encouragers such as “Yes”, “Aha” and “Mmm”. It also includes non-verbal acknowledgements such as nodding, smiling and body language. Active Listening

55. To listen more effectively….. Attend physically – the right body language helps us to focus on the speaker and encourages the speaker to give us more information. Attend mentally – follow the speaker’s flow of thought, listen to understand, not evaluate; listen first, then assess Check it verbally – paraphrase, clarify, probe further, summarize your understanding

58. Thank you…