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WHAT DOES
IT MEAN TO
ENGAGING
EFFECTIVELY
IN THE
DIGITAL
AGE?
it means you can tap into the individuals amongst a
sea of global people…looking to engage with you
…and because search Is a core
behavior, it only makes sense to start
here with




       …findability…relevancy…credibility                                   3
                                  Google Confidential and Proprietary   3
how are you
dealing with
multiple
conversations?


            4
13
  HOURS
The amount of video
     uploaded
 to YouTube every
      minute.

by using video as part
 of your paid search
  campaign you can
   leverage your TV
  commercials and
 other digital video
                         Google Confidential and Proprietary
        assets
think about driving your paid search campaign
to a twitter feed to increase consumer reach
                       why…because there are 3,000,000 conversations
                                                     a day on twitter




think about driving your paid search campaign
to a twitter feed
to increase consumer reach
with consumers
    searching for
     everything

          &

50% of web traffic will
  come via mobile
 devices within 3 yrs

          so

think mobile search as
  part of your search
 campaign to tap into
 the mobile consumer
consider social media
as part of your paid search campaign
…it allows you
to talk about products
and encourage consumers
to be brand ambassador



                                             why do it…
                                                because
                   if it was a country, it would be the
                        8th largest country in the world
HTML5 is already here
and it is changing the
  seo world forever


 search engines are
    finally able to
understand the actual
  content of a page

         so

 ensure your search
 planning is thinking
   about this next
      evolution
sure there are a lot of moving parts…but it all works
                       together
Are you
           WTF
having a
           moment?
   huh?
don’t think of this
   like another
     marketing
channel…consider
it this way…by understanding the market…
           search becomes more targeted…




13
…and by understanding how
 consumers talk about a
 product




                            …search can transform
                            language into a map of
                               customer interest &
                                             intent
WHY
SHOULD I
CARE?
because being #1 matters
and, dear friend…search is a force to be
             reckoned with!
and if you don’t plan it right…your
  competitors most likely are!
but it is easy…search planning
                 is just like sex
                                                         who
                                    are you trying to do it with
                                                       when
                                      are you most likely to be
                                                 able to do it
                                                     where
                                    will it have the most effect
                                                         how
                                      are you going to do it so
                                            they remember it
                                              how much
                                              is it going to cost
so,
here’s
what
you
need
to
do:
define your search strategy first…look at all the
                    options
hope is not really a strategy
Stop thinking search campaigns…start thinking
search conversations




  conversations are happening on twitter, social
                     and mobile…so remember
"A bad experience can result in one
    customer telling nine other people
about that experience, whereas when
it is a great experience, they are likely
               to tell five other people.“




   Gap Busters Worldwide - Customer
                  Experience Survey
and
never
forget
the
basic
rules
1. collaboration

    make sure your seo & paid
    search are working together
2. connected

   make sure you are
   considering & leveraging all
   the available digital mediums
3. offline media
    67% of Online Search is triggered by offline media, so ensure you are
   leveraging offline media to maximize consumer engagement


                                                   61% of respondents
                                                   watch TV while using
                                                   the Internet



                                                    30% of online searches
                                                    are triggered by
                                                    magazine ads



                                                    17% of online
                                                    searches are
                                                    triggered by radio
                                                    ads



Source US: iProspect “Offline channel influence on Online Search Behavior
4. measure

metrics should map to goals. period.
CASE
STUDY
the challenge                                                      the solution


 needed to apply the campaign                            took best practices &
strategies and tactics that        benchmarks from the US program and applied
proved highly effective                   them to the UK program focusing on:

                                       1. ensured SEO, mobile search & content
                                              networks were properly leveraged
for the US MCR program to the
new UK Coke Zone program –         2. strategically bid upon similar intent terms
and achieve comparable results           3. applying consistent messaging from
quickly                                                       traditional media
                                 4. tested landing pages to increased conversion
the result
                                           +347% registrations
delivered the coke zone
results much faster than before       -30% cost-per–registration




decreased time to launch by 50%
exceeded CPA targets by 43%
reach volume goals in 1/3 less time
now go
out
there
and
make it
happen
Marcus Le Clair

Спасибо   Global Account Director - AKQA

          marcusleclair@email.com

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Marcus Le Clair - Engaging Effectively in the Digital Age

  • 1. WHAT DOES IT MEAN TO ENGAGING EFFECTIVELY IN THE DIGITAL AGE?
  • 2. it means you can tap into the individuals amongst a sea of global people…looking to engage with you
  • 3. …and because search Is a core behavior, it only makes sense to start here with …findability…relevancy…credibility 3 Google Confidential and Proprietary 3
  • 4. how are you dealing with multiple conversations? 4
  • 5. 13 HOURS The amount of video uploaded to YouTube every minute. by using video as part of your paid search campaign you can leverage your TV commercials and other digital video Google Confidential and Proprietary assets
  • 6. think about driving your paid search campaign to a twitter feed to increase consumer reach why…because there are 3,000,000 conversations a day on twitter think about driving your paid search campaign to a twitter feed to increase consumer reach
  • 7. with consumers searching for everything & 50% of web traffic will come via mobile devices within 3 yrs so think mobile search as part of your search campaign to tap into the mobile consumer
  • 8. consider social media as part of your paid search campaign …it allows you to talk about products and encourage consumers to be brand ambassador why do it… because if it was a country, it would be the 8th largest country in the world
  • 9. HTML5 is already here and it is changing the seo world forever search engines are finally able to understand the actual content of a page so ensure your search planning is thinking about this next evolution
  • 10. sure there are a lot of moving parts…but it all works together
  • 11. Are you WTF having a moment? huh?
  • 12. don’t think of this like another marketing channel…consider
  • 13. it this way…by understanding the market… search becomes more targeted… 13
  • 14. …and by understanding how consumers talk about a product …search can transform language into a map of customer interest & intent
  • 16. because being #1 matters
  • 17. and, dear friend…search is a force to be reckoned with!
  • 18. and if you don’t plan it right…your competitors most likely are!
  • 19. but it is easy…search planning is just like sex who are you trying to do it with when are you most likely to be able to do it where will it have the most effect how are you going to do it so they remember it how much is it going to cost
  • 21. define your search strategy first…look at all the options
  • 22. hope is not really a strategy
  • 23. Stop thinking search campaigns…start thinking search conversations conversations are happening on twitter, social and mobile…so remember
  • 24. "A bad experience can result in one customer telling nine other people about that experience, whereas when it is a great experience, they are likely to tell five other people.“ Gap Busters Worldwide - Customer Experience Survey
  • 26. 1. collaboration make sure your seo & paid search are working together
  • 27. 2. connected make sure you are considering & leveraging all the available digital mediums
  • 28. 3. offline media 67% of Online Search is triggered by offline media, so ensure you are leveraging offline media to maximize consumer engagement 61% of respondents watch TV while using the Internet 30% of online searches are triggered by magazine ads 17% of online searches are triggered by radio ads Source US: iProspect “Offline channel influence on Online Search Behavior
  • 29. 4. measure metrics should map to goals. period.
  • 31. the challenge the solution needed to apply the campaign took best practices & strategies and tactics that benchmarks from the US program and applied proved highly effective them to the UK program focusing on: 1. ensured SEO, mobile search & content networks were properly leveraged for the US MCR program to the new UK Coke Zone program – 2. strategically bid upon similar intent terms and achieve comparable results 3. applying consistent messaging from quickly traditional media 4. tested landing pages to increased conversion
  • 32. the result +347% registrations delivered the coke zone results much faster than before -30% cost-per–registration decreased time to launch by 50% exceeded CPA targets by 43% reach volume goals in 1/3 less time
  • 34. Marcus Le Clair Спасибо Global Account Director - AKQA marcusleclair@email.com