5 things you must do to increase patient experience and satisfaction

1. 5
Things you must do to
Make your
patients be your
sales team !
Dr Vijay Raaghavan
Engagement Manager, Medium Healthcare Consulting , India

2. 1
DEMONSTRATE GENUINE*
EMPATHY
It is true empathy that matters.
No matter what you say, it is what you do that matters
* No conditions apply

3. 2 WEAR THE PATIENTS’ HAT*
It is not that a patient loves to stay at your hospital.
Your ability to send him back to his routine life at the
earliest and your ability to think on behalf of him will help
him come back to you for his next episode of care
requirements.
* Think that you are the patient

4. 3 THINK : How can I reduce his
cost of treatment ?
Stop thinking that a patient is your “cash cow”.
Instead, think of reducing his cost burden.
This will not only help you do more top line but also add
“trustworthiness” to your bottom line.

5. 4 Stop worrying about tomorrow’s
revenue
Think about today’s investment !
It is more important to be in the business of treating patients
and least important to be in the business of business
Money making is an art and it happens as a default when you
earn customers.
Spend time with your patients and this investment will
generate enough wealth for three generations to come

6. 5 Stop thinking that he is
patient # 111
Most often , almost all care givers take things for granted when
they see someone with a gown and a patient tag.
Stop stereotyping, Think a little beyond.
Think – if you were him, How do you feel?
What would you expect?
More than all – how would you like to be treated ?

7. 0
And Finally
Stop thinking hard about this
presentation
Do it and see for yourself the
difference
Dr Vijay Raaghavan
Engagement Manager, Medium Healthcare Consulting , India

8. www.med-ium.com