Exam 1

1. facebook Social Media & Online Social Networking

3. Internet & Web 2.0

4. With today’s tech, people can communicate anywhere, anytime For some, this is the only way to communicate social media

6. Positive feedback is great

7. Negative feedback can be catastrophic

8. “Many companies are being victimized by social media rather than capitalizing on it because they’re too slow & ill equipped to react to negative comments that can damage their brands.” social media

11. Why Facebook is a great way to participate in social media

12. They’re the leader in online social networking

15. Facebook’s reach is more than doubled, when compared to the competition

16. Facebook has a global reachfacebook

18. Incorporates other social media in one place

19. Mobile applications as well

20. Not limited to one form of social mediafacebook

22. Create fan pages

23. Diverse

24. Interactions

25. Side advertisements

26. Tools:

27. Tutorials

28. Reports

29. stats facebook

30. facebook

32. Customer interaction is crucial

33. Negative comments & feedback can be catastrophic

34. We must make an investment in social media and facebook is an easy way infacebook