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Owning Great
Content: A Data-
Driven Approach
Vinoaj Vijeyakumaar
Senior Conversion Specialist, Google Southeast Asia

   gplus.to/vinoaj
   twitter.com/vinoaj
   conversionroom-japac.blogspot.com
Google s Mission: It s all about Information




To organize the world s information
and make it universally accessible
            and useful.




                                      Google Confidential and Proprietary   2
Today
                   Google Analytics
Create Great       Google Insights for Search
Content
                   DoubleClick Ad Planner



Attract Visitors   Google Analytics




Improve User       Google Analytics

Experience         Google Website Optimizer

                                      Google Confidential and Proprietary   3
Create Great Content




                                                      Google Confidential and Proprietary
                Google Confidential and Proprietary                                         4
What is interesting to the world right now?




                       http://www.google.com/insights/search/
                                            Google Confidential and Proprietary 5
Google Confidential and Proprietary   6
Google Confidential and Proprietary   7
Google Confidential and Proprietary   8
Google Confidential and Proprietary   9
Google Confidential and Proprietary   10
Google Confidential and Proprietary   11
Google Confidential and Proprietary   12
Google Confidential and Proprietary   13
Google Confidential and Proprietary   14
Time series trends




                     Google Confidential and Proprietary   15
Google Confidential and Proprietary   16
Google Confidential and Proprietary   17
http://www.google.com/adplanner




             Google Confidential and Proprietary   18
Google Confidential and Proprietary   19
Google Confidential and Proprietary   20
Google Confidential and Proprietary   21
Google Confidential and Proprietary   22
Google Confidential and Proprietary   23
Google Confidential and Proprietary   24
Insights for www.cookingandme.com




                                    Google Confidential and Proprietary   25
Insights for Search




                      Google Confidential and Proprietary   26
DoubleClick Ad Planner




                         Google Confidential and Proprietary   27
Google Analytics




To organize your website visits information and
make it universally accessible and useful within
your entire organisation

                                      Google Confidential and Proprietary   28
google.com/analytics




                       Google Confidential and Proprietary   29
Track Behaviour


              Behaviour


Entry                           Exit


             Engagement
                          Google Confidential and Proprietary   30
Where are my visitors from?




                              Google Confidential and Proprietary   31
What are people searching for?




                                 Google Confidential and Proprietary   32
Google Confidential and Proprietary   33
What are they searching for?




                               Google Confidential and Proprietary   34
Where do they start searching?




                                 Google Confidential and Proprietary   35
What do they search for when on that page




                                    Google Confidential and Proprietary   36
If you don’t have it, provide it




                                   Google Confidential and Proprietary   37
Understand your audience better through
segmentation




                                   Google Confidential and Proprietary   38
This blue line assumes everyone is the same




Don’t make decisions purely on this blue line




                                                Google Confidential and Proprietary   39
Google Confidential and Proprietary   40
Google Confidential and Proprietary   41
Google Confidential and Proprietary   42
Google Confidential and Proprietary   43
Recap
                                      Google Analytics
 DoubleClick Ad Planner         Google Insights for Search

     Know what your                      Know what your
      community is                         audience is
      interested in                       searching for
                      Create Great
                        Content

                          Know your
                          audience


                      Google Analytics

                                               Google Confidential and Proprietary   44
Attract Visitors




                                                         Google Confidential and Proprietary
                   Google Confidential and Proprietary                                         45
It’s not just about
attracting visitors, it’s also
about attracting the right
type of visitors
                        Google Confidential and Proprietary   46
Goals Bring Context to Numbers




                   Google Confidential and Proprietary   47
Goals Bring Context to Numbers
Google Store’s Top 10 markets by volume of visitors




                     INSIGHT


We’re doing
awesome in Brazil!
Right?




                                                  Google Confidential and Proprietary   48
Goals Bring Context to Numbers




                           INSIGHT
Wow, Brazil doesn’t
even factor into our Top
10 markets by
conversion rate. Not
good!




                                      Google Confidential and Proprietary   49
Measuring Goals along the Interaction Funnel
        Spent > 3 mins on   Watched our       Created           Bought
        my site             product video     membership        subscription
                                              account
        Visited > 2 pages   Visited Product
        on my site          Features page     Subscribed to
                                              newsletter
        Visited About
        Us page                               Clicked on Join
                                              Facebook button
GOALS
STAGE




          Awareness         Consideration       Preference               Action



                                                                                             $
                                                                 Google Confidential and Proprietary   50
4 Goal Types in Google Analytics
    Goal Type          Goal Triggered By …

                        … visitor lands on your
    URL Destination     subscribe page


                        … visitor spends more than 5
    Time on Site        minutes on your site


                        … visitor browses through 3
    Pages/Visit         or more pages on your site


                        … visitor interacts with your
    Event               social sharing widgets


                                              Google Confidential and Proprietary   51
360 Degree Tracking




                      Google Confidential and Proprietary   52
URL Campaign Variables

       http://www.yoursite.com/landingpage.html?
       utm_source=yahoo&utm_medium=cpc&utm_campaign=Jan
       +2011+Campaign&utm_term=my+keyword



       http://www.yoursite.com/landingpage.html?
       utm_source=twitter&utm_medium=tweet&utm_campaign=J
       an+03+One+Day+Sale



       http://www.yoursite.com/landingpage.html?
       utm_source=email&utm_medium=link&utm_campaign=Jan
       +2011+Newsletter



                                             Google Confidential and Proprietary   53
Google Confidential and Proprietary   54
Email Signatures




                   http://conversionroom-
                   japac.blogspot.com/?
                   utm_source=email&ut
                   m_medium=signature&
                   utm_campaign=Signat
                   ure




                        Google Confidential and Proprietary   55
Google Confidential and Proprietary   56
conversionroom-japac.blogspot.com/2011/10/gomeasure-singapore-
and-kuala-lumpur.html?
utm_source=googleplus&utm_medium=post&utm_campaign=G
plus+-+GoMeasure


                                             Google Confidential and Proprietary   57
conversionroom-japac.blogspot.com/2011/10/gomeasure-singapore-
and-kuala-lumpur.html?
utm_source=twitter&utm_medium=tweet&utm_campaign=Twitte
r+-+GoMeasure+Videos



                                              Google Confidential and Proprietary   58
vs.



      Google Confidential and Proprietary   59
Understand your social media reach




                                     Google Confidential and Proprietary   60
Segments: Compare your traffic channels




                                   Google Confidential and Proprietary   61
Recap




     Tag all inbound   Attract        Set Goals
          links        Visitors

   Google Analytics               Google Analytics




                                        Google Confidential and Proprietary   62
Improve the user experience




                                                      Google Confidential and Proprietary
                Google Confidential and Proprietary                                         63
Engagement is declining




Source: Google Analytics Benchmarking Data   Google Confidential and Proprietary   64
Google Confidential and Proprietary   65
Bounce rates are steadily increasing




                                       Google Confidential and Proprietary   66
Identify landing pages with high bounce rates




                                     Google Confidential and Proprietary   67
Google Confidential and Proprietary   68
Test landing pages




                     Google Confidential and Proprietary
Google Confidential and Proprietary   70
Media




Button



         Google Confidential and Proprietary   71
24 combinations tested….


Media:                     Button:
1. Get Involved Image      1. Sign Up
2. Family Image            2. Learn More
3. Change Image            3. Join Us Now
4. Barack’s Video          4. Sign Up Now
5. Springfield Video
6. Sam’s Video




                                    Google Confidential and Proprietary   72
Experiment results




                     Google Confidential and Proprietary   73
Google Confidential and Proprietary   74
$500m
raised online




                Google Confidential and Proprietary   75
Where are people leaving my site?




                                    Google Confidential and Proprietary   76
Monetize exit pages


                                “.. these ads provide a means of
                                monetizing traffic that
                                would already be leaving.
                                My users are still happy and
                                getting relevant content.”

                                “… AdSense allowed [me] to see
                                a huge jump in revenue
 Kevin Savetz, Owner, Savetz
                                after targeting exit pages.”
 Publishing and FreePrintable




                                                     Google Confidential and Proprietary   77
How do visitors interact with my site?




                                         Google Confidential and Proprietary   78
Google Confidential and Proprietary   79
Google Confidential and Proprietary   80
Google Confidential and Proprietary   81
Google Confidential and Proprietary   82
Google Confidential and Proprietary   83
Google Confidential and Proprietary   84
Recap
                                    Google Website Optimizer

   Google Analytics                      Google Analytics

    Fix problematic                        Improve high
     flows through                         bounce pages
        your site                           with testing
                         Attract
                         Visitors

                       Fix or monetize
                          exit pages


                      Google Analytics
                      Google AdSense
                                                  Google Confidential and Proprietary   85
Let’s recap …




                                                      Google Confidential and Proprietary
                Google Confidential and Proprietary                                         86
You can use data to own great content
                     Google Analytics
Create Great         Google Insights for Search
Content
                     DoubleClick Ad Planner



Attract Visitors     Google Analytics




Improve User         Google Analytics

Experience           Google Website Optimizer

                                        Google Confidential and Proprietary   87
How can WE help Publishers?


http://goo.gl/5BjQS



                              Google Confidential and Proprietary
Subscribe for the Latest News


                                    Subscribe to receive latest
                                    articles in your inbox




conversionroom-japac.blogspot.com

                                     Google Confidential and Proprietary   89
THANK YOU

gplus.to/vinoaj
twitter.com/vinoaj
conversionroom-japac.blogspot.com

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